topic Re: Camera Window not recognizing camera in EOS DSLR & Mirrorless Cameras

Camera Window not recognizing camera

bryding — Tue, 26 Nov 2013 23:28:41 GMT

I have had an EOS Rebel for a number of years and have had no problem downloading photos. I recently added the software for a Canon PowerShot SX260 HS. When I tried today to download photos from my EOS I received the message that the Camera Window is not compatable with the camera. Any suggestions as to the problem and how it can be corrected? Thanks

Bill

Re: Camera Window not recognizing camera

ebiggs1 — Wed, 27 Nov 2013 14:32:50 GMT

Bill you need to supply more info:

Windows ?

Is the PowerShot SX260 HS the camera you are using? (This is the Rebel forum.)

Connecting by USB?

Re: Camera Window not recognizing camera

bryding — Wed, 27 Nov 2013 17:37:54 GMT

Apologies for the lack of clarity. I am on Windows XP. The camera from which I am trying to download the images is the EOS Rebel XT and I have it connected by USB port to the computer. I had no problems with using and downloading images until I also started using the Canon PowerShot camera. Is there a chance that the software for the PowerShot is preventing the EOS from being recognized? When I connect the EOS to the computer I get the message "CameraWindows is not compatible with detected camera" Hope this helps clarify the situation.

Thanks

Re: Camera Window not recognizing camera

ebiggs1 — Wed, 27 Nov 2013 19:20:37 GMT

I am afraid you are right. The new version of the software no longer supports a XT. It is not the Power Shot.

You can still use your XT, however, by removing the CF card and use a card reader. Maybe your computer already has one.

If not they are not expensive.

I have to do the same thing, as the Canon software no longer supports my 1D and 1D Mk II. I still use both.

Re: Camera Window not recognizing camera

bryding — Thu, 28 Nov 2013 13:43:23 GMT

Thanks for the information appreciate your help.