topic Re: EOS 70D - computer doesn't recognize, and EOS Utiltiy doesn't work in EOS DSLR & Mirrorless Cameras

EOS 70D - computer doesn't recognize, and EOS Utiltiy doesn't work

fedup — Sat, 04 Jan 2014 16:30:15 GMT

Tomorrow is the deadline to return this POC. I've spent way too much time on this issue and it seems there are many many people who have also done so. First problem is Autoplay does not pop up which means the device is not recognized. Yes, I've tried all the ports. Yes, Autoplay is set to always ask with a device. I tried my Powershot and Autoplay works and it opens EOS Utility. But EOS utility is greyed out. I've called Canon support went thru everything, even installed the patch for the Utility. No luck. Uninstalled just the Utilty and re-installed - Nada. Saw a message on some forum about hidden cannon config files..will look later as my pc is now being used for homework. But thought i'd give one last gasp, to see if anyone has a silver bullet.

Have seen lots of posts about buying a card reader - Will Canon supply a card reader? Doubtful..not one more red cent from me...

btw Window 7 sp1, EOS solution disk 28.2 + patch.

Re: EOS 70D - computer doesn't recognize, and EOS Utiltiy doesn't work

doplinger — Tue, 14 Jan 2014 21:42:36 GMT

I am all of a sudden having the same issue - Windows 7 won't see my camera either through the EOS utility or as a drive in explorer. I tried switching on and off, removing the batteries and replacing, etc. It works fine if I just put the card in a reader.

Now, I did have a similar problem before with my 70D. One time it was resolved by changing the lens. Most often, EOS will SEE my camera, but when I say to download it flashes "BUSY". Busy? Doing what?

Re: EOS 70D - computer doesn't recognize, and EOS Utiltiy doesn't work

TCampbell — Tue, 14 Jan 2014 22:57:29 GMT

This is defined by Windows (or any operating sytem that offers similar behavior. I'm a Mac user and I can define which applilcation is automatically launched when a device, such as my camera, is connected.)

Have you checked the Microsoft FAQ on the Windows autoplay feature?

http://windows.microsoft.com/en-us/windows/autoplay-faq#1TC=windows-7

Regards,

Tim

Re: EOS 70D - computer doesn't recognize, and EOS Utiltiy doesn't work

doplinger — Wed, 15 Jan 2014 05:23:40 GMT

This just started happening, I have connected many times before without issue. Also, the issue with the "busy" alert certainly isn't because the computer doesnt see it, it's a malfunction in the camera or the software itself.

Re: EOS 70D - computer doesn't recognize, and EOS Utiltiy doesn't work

TCampbell — Wed, 15 Jan 2014 05:30:13 GMT

Busy is not an indicator of a malfunction. When I'm imaging at the observatory my camera is under control of my image acquisition software (which in that case happens to be a program called "Backyard EOS" designed for astronomy image acquisition). The camera always says "busy" and it's normal.

I can't tell you why your camera said "busy" but it would be premature to presume that it indicates a problem with the camera.

Did you check the Windows auto-play FAQ?

Re: EOS 70D - computer doesn't recognize, and EOS Utiltiy doesn't work

doplinger — Wed, 15 Jan 2014 06:00:56 GMT

Two things:

In those instances, i wasn't the CAMERA that is saying BUSY, it's the EOS Utility program. This NEVER happened to me before with my Rebel Xt, t1i, t3i, or 60D.

In this instance, I am not doing anything other than that; and there were only a handful of photos that I had taken, it's not like it was trying to sort out hundreds of photos. I even formatted the card in camera, took a couple more shots and tried again - still would not recognize it.

Re: EOS 70D - computer doesn't recognize, and EOS Utiltiy doesn't work

doplinger — Wed, 15 Jan 2014 06:18:34 GMT

OK, I just tried something, maybe it is the answer.

I restarted my computer and tried again, didn't work. Earlier I had also looked at my camera display and it said that WIfi was off. I dug into the menu and saw that while it may have said off, it was enable. So, I diabled it and voila! - it connected!

So, I suppose that could be the reason people have for not being ablle to connect, but it still doesn't explain why I sometimes get the "busy" alert in the EOS Utility.

Re: EOS 70D - computer doesn't recognize, and EOS Utiltiy doesn't work

doplinger — Wed, 15 Jan 2014 06:19:32 GMT

Try DISABLING wifi in your camera menu - that worked for me!

Re: EOS 70D - computer doesn't recognize, and EOS Utiltiy doesn't work

sgill19 — Sun, 30 Mar 2014 19:35:19 GMT

I had the same problem-- disabling wifi worked for me as well. Thanks!!

Re: EOS 70D - computer doesn't recognize, and EOS Utiltiy doesn't work

doniking — Tue, 10 Jun 2014 18:44:10 GMT

disabling wifi works.

thanks

Re: EOS 70D - computer doesn't recognize, and EOS Utiltiy doesn't work

guruhebbar — Sun, 15 Jun 2014 16:25:55 GMT

Awesome! Yes disabling wifi worked for me!!! Thank YOU!

Re: EOS 70D - computer doesn't recognize, and EOS Utiltiy doesn't work

lookyloo — Tue, 26 Aug 2014 08:23:12 GMT

I had the same issue and after I turned off Wifi ( disabled ) it connected just fine thank you

Re: EOS 70D - computer doesn't recognize, and EOS Utiltiy doesn't work

gomerspile — Sun, 07 Sep 2014 11:11:16 GMT

Kudos to you, I tried and it found it right away, just like you I disabled the wifi.....

Re: EOS 70D - computer doesn't recognize, and EOS Utiltiy doesn't work

scerami — Sun, 04 Jan 2015 21:30:36 GMT

I was having the same problem. Taking a hint from another post where changing the lens helped, i instead removed it, put the cover on and that was that. it woks fine.

Re: EOS 70D - computer doesn't recognize, and EOS Utiltiy doesn't work

CanonFly — Fri, 16 Jan 2015 22:10:02 GMT

Disabling Wi-Fi was the answer! Thank you, all!

Re: EOS 70D - computer doesn't recognize, and EOS Utiltiy doesn't work

gomerspile — Mon, 19 Jan 2015 12:08:30 GMT

I bought an app called "DSLR Controller". Blows the canon app out of the water...7.99 on android apps....

Re: EOS 70D - computer doesn't recognize, and EOS Utiltiy doesn't work

lookyloo — Tue, 20 Jan 2015 18:20:06 GMT

Okay I don't understand how that had anything to do with the thread ? Some of us use dieerent Smartphones and use different softeware than what came with our equipment. Pretty Sure when I answered this thread I was just trying to get my camera to speak to my computer ... I definately was not looking for another program

Re: EOS 70D - computer doesn't recognize, and EOS Utiltiy doesn't work

ezpop — Thu, 22 Jan 2015 00:13:09 GMT

I can't compare because I don't have a 70D but the DSLR controller is definitely an excellent app for the $7.99.

It works wirelessly too. I enable wifi direct feature, connect the Galaxy S5 to the camera and tether it to the tablet.

Nice.

Re: EOS 70D - computer doesn't recognize, and EOS Utiltiy doesn't work

Paddy — Sun, 16 Aug 2015 16:53:24 GMT

Same problem. I disabled WiFi & it then worked

Re: EOS 70D - computer doesn't recognize, and EOS Utiltiy doesn't work

lookyloo — Sun, 16 Aug 2015 23:51:25 GMT

I DON'T UNDERSTAND WHY I MUST PAY 7.99 FOR YOUR APP WHEN THE QUESTION WAS HOW CAN I MAKE THE TWO ITEMS TALK TOGETHER ... my issue was solved without me having to pay or compromise my credit card