topic Re: Canon T5i custom white balance is green in EOS DSLR & Mirrorless Cameras

Canon T5i custom white balance is green

Billanin — Thu, 12 Sep 2013 00:16:59 GMT

We purchased several t5i bodies to be used for professional portraits. I have one body that when performing a custom white balance the camera goes very green. It takes several attempts to get neutral which is something I have never experienced with a Canon product. The T5i is being used with Alien Bees in a professional setting, using an 18% target.

I suspect it is a defect with the camera.

Suggestions? Anyone else have this issue?

Re: Canon T5i custom white balance is green

hsbn — Thu, 12 Sep 2013 04:43:54 GMT

Check to see if you have any white balance shift (not sure if there is an option for this on the Rebel), 2nd what is your 18% target? Grey card? is it filled the center of the frame?

Re: Canon T5i custom white balance is green

Billanin — Thu, 12 Sep 2013 11:30:14 GMT

You cannot shift the balance on a rebel. The 18% target is a custom target we use for all of our cameras. In total we have over 60 Canons in the field. Yes - card is always framed full.

What is adding to the complexity of this issue is the fact that this is not consistentyly reproduciable.

Re: Canon T5i custom white balance is green

ebiggs1 — Thu, 12 Sep 2013 13:23:45 GMT

Alien Bee's and a T5i. Interesting combination for sure!

I would say you answered your question, the camera is faulty.