EOS Rebel XSi goes dead

captjim — Thu, 05 Sep 2013 01:25:38 GMT

I have a Canon EOS Rebel XSi. Less than a year ago, I replaced the batteries with new ones (I keep 2 - one as a spare). I am experiencing problems where the camera goes dead after 8 or 10 photos, even though the battery shows a full charge. I swapped to my backup battery, and it took a minute or two to get the camera to turn back on, and when it did, I again only got about 8 or 10 photos and it went completely dead. Everything seems to work fine up until the point that it dies. FYI, the camera is about 4 1/2 years old and has taken probably 10,000 or more photos. Could this be a battery problem, or is it likely something more serious?

Re: EOS Rebel XSi goes dead

Mykolas — Sat, 07 Sep 2013 14:43:35 GMT

Hi captjim!

Thanks for posting!

If using alternate batteries still does not power the camera long enough for more than 8-10 photos, the camera will need to be repaired.

To start the repair process, you'll need to complete a Repair Request on our website.

Since the camera is more than a year old, you may participate in the Canon Loyalty Program instead. The Canon Loyalty Program option allows you to replace your current camera for a discounted fee, plus shipping. The original non-functioning camera would then be returned to Canon USA for recycling using a prepaid shipping label that would be provided.

If you would like to take part in this option, please call our Sales Department at (800) OK CANON (800-652-2666) seven days a week, 8am to Midnight. Let them know you have been working with online support and the Canon Loyalty Program was offered. Be sure to have your serial number for your camera at the time of your call.

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EOS Rebel XSi goes dead

Re: EOS Rebel XSi goes dead