topic Re: EOS M50 to Mac problems in EOS DSLR & Mirrorless Cameras

EOS M50 to Mac problems

Roscomcc — Thu, 26 Mar 2020 17:38:57 GMT

Hello, hopefully someone here can help me.

I updated my Macbook to catalina 10.15.4(new as of yesterday) from the older Mojave

it seems like the laptop now doesn't recognise the camera either connected with a cable to livestream with or

through wireless file transfer. Does this seem like a software problem I will have to wait for a fix for?

thanks!

Re: EOS M50 to Mac problems

kvbarkley — Thu, 26 Mar 2020 18:21:58 GMT

What software are you using?

You can use Image Capture to get the images and videos off the camera.

Re: EOS M50 to Mac problems

Roscomcc — Thu, 26 Mar 2020 18:46:01 GMT

the idea is to have it run into my computer and also have a capture card...but things like streamlabs for mac(new beta) or camera live do not recognise there's even a camera attached to the computer

Re: EOS M50 to Mac problems

kvbarkley — Thu, 26 Mar 2020 19:34:17 GMT

You will have to take it up with them. Do they require EOS Utility to be installed, that definitely does not work with Catalina yet. It appears that Apple changed something between the last Beta and the release that messed things up.

Re: EOS M50 to Mac problems

Roscomcc — Thu, 26 Mar 2020 19:43:06 GMT

i'm not entirely sure I wont lie, Im just trying to figure out why the camera wont recognise when attached to my macbook through many different programs

Re: EOS M50 to Mac problems

kvbarkley — Thu, 26 Mar 2020 20:01:48 GMT

I was just saying that some of those other developers may have more info, Many apps do have issues with Catalina - even besides the 32 bit/ 64 bit issue.

Re: EOS M50 to Mac problems

Roscomcc — Thu, 26 Mar 2020 21:26:24 GMT

ok! I imagine its a software based thing as my camera still links up with the phone. Hopefully they'll get it sorted soon?

Re: EOS M50 to Mac problems

Tim — Thu, 26 Mar 2020 23:49:05 GMT

Roscomcc,

I understand and we recommend getting in touch with the manufacturer of the software with regard to updates.

Re: EOS M50 to Mac problems

jrhoffman75 — Fri, 27 Mar 2020 00:17:13 GMT

@kvbarkley wrote:
You will have to take it up with them. Do they require EOS Utility to be installed, that definitely does not work with Catalina yet. It appears that Apple changed something between the last Beta and the release that messed things up.

EOS Utility 3.12.1 is working with Catalina. (At least with my 1D X and Rebel T5i).

Re: EOS M50 to Mac problems

fordh — Tue, 07 Apr 2020 17:43:56 GMT

My husband is having the same problem. He is using the M50 with his iMac via microUSB to USB adapter and wants it to show in Camera Live app. He has turned off the Auto Shut Off as well. Did you find a solution?

Re: EOS M50 to Mac problems

Waddizzle — Tue, 07 Apr 2020 18:57:10 GMT

@fordh wrote:
My husband is having the same problem. He is using the M50 with his iMac via microUSB to USB adapter and wants it to show in Camera Live app. He has turned off the Auto Shut Off as well. Did you find a solution?

I just looked up Camera Live in the App Store. It appears designed to work with actual IP Network cameras that support H.264 video streams, something which the M50 is probably not able to do.

Re: EOS M50 to Mac problems

rsmatias — Sat, 26 Dec 2020 22:58:24 GMT

Hi,

I have the same problem:

- MAC OS Catalina

- Canon EOS M50 with firmware v1.1.0

- Canon Webcam Utility v1.0 released recently

Using Canon Utility 3 I can transfer photos, control camera etc, but with Webcam Utility I always get the message "EOS Webcam Utility" in black screen and the USB symbol with a RED X stating that the camera was not found. Strange behaviour.

Also CANON strangly doesn't mention if QUICKTIME is able to capture the image or if it will. QUICKTIME is the main video capture app on MACOS. Leaving it behing is at least, strange.

Canon doesn't have any detailed information on this error. Can't find posts on foruns with any decent answer to this problem so far.

Regards,

RSM

Re: EOS M50 to Mac problems

Waddizzle — Sun, 27 Dec 2020 06:41:32 GMT

@rsmatias wrote:
Hi,

I have the same problem:

- MAC OS Catalina
- Canon EOS M50 with firmware v1.1.0
- Canon Webcam Utility v1.0 released recently

Using Canon Utility 3 I can transfer photos, control camera etc, but with Webcam Utility I always get the message "EOS Webcam Utility" in black screen and the USB symbol with a RED X stating that the camera was not found. Strange behaviour.

Also CANON strangly doesn't mention if QUICKTIME is able to capture the image or if it will. QUICKTIME is the main video capture app on MACOS. Leaving it behing is at least, strange.

Canon doesn't have any detailed information on this error. Can't find posts on foruns with any decent answer to this problem so far.

Regards,
RSM

When you use the EOS Utility 3.1, do you use a USB cable? Do you use a USB cable with the Webcam Utility, too?