topic Re: 7d mkii Menu screen/shutter actuation issues in EOS DSLR & Mirrorless Cameras

7d mkii Menu screen/shutter actuation issues

thechiefisin — Sun, 22 Mar 2020 03:25:00 GMT

Hi there Canon forum!

I have a 7d mkii but when I turn it on it, the shutter seems to be stuck in high speed shooting mode and shoots repeatedly, unprompted, with a lens on/off, with a memory card in/out.

In addition, I can't get the menu screen to appear to attempt a factory reset. Anybody have any suggestions?

Re: 7d mkii Menu screen/shutter actuation issues

jrhoffman75 — Sun, 22 Mar 2020 11:39:39 GMT

Remove battery. Switch camera on. Shut off. Replace battery.

Do you have a battery grip installed? If so remove that.

Re: 7d mkii Menu screen/shutter actuation issues

wq9nsc — Sun, 22 Mar 2020 14:05:12 GMT

Great advice from John and also cycle the shutter release button a few times to make sure that it isn't stuck on (even if the button appears at the rest position the internal switch assembly may have stuck on thus "tap" cycle it a few times).

Rodger

Re: 7d mkii Menu screen/shutter actuation issues

ebiggs1 — Sun, 22 Mar 2020 16:13:49 GMT

"Remove battery. Switch camera on. Shut off. Replace battery.
Do you have a battery grip installed? If so remove that."

Yeah, that won't do anything. I never had a 7D Mk II but I had two 7D's. Except the advice to remove any battery grip you might have. That is good advise. And, if you have a third party grip throw it away in the trash right now.

You see I am guessing the Mk II is like the 7D. It has a "keep-alive" battery that also has to be removed. So do that before you do the rest of the steps. At that point they might work and they might not. When you put both batteries back in, you might clean the contacts off first, turn it back on, if you have to set the date and time, the 7D Mk II did reset.

Re: 7d mkii Menu screen/shutter actuation issues

ebiggs1 — Sun, 22 Mar 2020 16:26:44 GMT

The only time removing the main power battery (and not the keep-alive battery) does anything is when you can get to your menus but there is some strange error code or glitch. Like stuck in one mode or another. Can't format you CF card, etc, that kinda stuff.

There's no guarantee this will fix any specific problem but, it's free and easy to do.

Re: 7d mkii Menu screen/shutter actuation issues

ebiggs1 — Sun, 22 Mar 2020 16:32:05 GMT

BTW, as a bonus tip, newer Rebels don't have the small keep-alive batteries. At least they are not user replaceable, so those models cannot be rebooted as described above. You can take out the main battery and leave it out for a long, long time and eventually it will reset. Again if you have to set the time and date it did reset.

Re: 7d mkii Menu screen/shutter actuation issues

rs-eos — Sun, 22 Mar 2020 16:45:31 GMT

For those cameras that offer the feature, definitely consider saving all settings to an SD card as a backup. That way, should you ever need to reset things, you can reload all your customizations easily.

Re: 7d mkii Menu screen/shutter actuation issues

jrhoffman75 — Sun, 22 Mar 2020 16:49:17 GMT

"Yeah, that won't do anything."

Believe what you wish.

I have a Rebel. It periodically locks up. Screen black. Totally unresponsive. Powering off and on doesn't affect it.

Remove the battery and replace and it is back in functioning order.

Will it resolve the OP's problem - won't know unless he tries.

But it is just plain wrong to say it never works.

Re: 7d mkii Menu screen/shutter actuation issues

ebiggs1 — Sun, 22 Mar 2020 20:08:58 GMT

"But it is just plain wrong to say it never works."

Hmm, must of missed this!

"There's no guarantee this will fix any specific problem but, it's free and easy to do."

Re: 7d mkii Menu screen/shutter actuation issues

ebiggs1 — Sun, 22 Mar 2020 20:23:49 GMT

"Yeah, that won't do anything."

Refers to a 7D and likely the 7D Mk II, I don't have one plainly stated, not removing the keep-alive battery and the camera still remembers its settings.

"I have a Rebel."

Good for you, do whatever works.

When it comes right down to it, I am not sure if any camera is ever completely off. Unless any and all batteries are either dead or removed for a period of time. Think about, the quick start-up, it requires some initial power to be so quick for instance.

Re: 7d mkii Menu screen/shutter actuation issues

thechiefisin — Mon, 23 Mar 2020 02:30:08 GMT

Thanks for the responses yall, but she's still not functioning. The screen works, it throws me the self-cleaning animation when I shut it off, but is black any other time. The top lcd works, and shows exposure changes I make via the rotary, the viewfinder is similarly responsive.

The last several times I've turned it on, the shutter hasn't actuated on its own, but I can get it to actuate when I hit the shutter release.

Re: 7d mkii Menu screen/shutter actuation issues

thechiefisin — Mon, 23 Mar 2020 02:30:48 GMT

Can't* get it to actuate.

Re: 7d mkii Menu screen/shutter actuation issues

jrhoffman75 — Mon, 23 Mar 2020 03:02:02 GMT

Okay. Are you saying that if you press the Menu button nothing happens?

Remove the card from the camera, format in your computer and reinstall. Try a different card if you have one.

Re: 7d mkii Menu screen/shutter actuation issues

thechiefisin — Mon, 23 Mar 2020 05:19:24 GMT

Correct, the screen is unresponsive to any button presses.

I have tried using several different cards, it does not seem to make a difference.

Re: 7d mkii Menu screen/shutter actuation issues

jrhoffman75 — Mon, 23 Mar 2020 11:30:57 GMT

Did anything happen to the camera that you are aware of - dropped, got wet?

Switch lens to manual focus. Then camera will expose even if focus can't be achieved.

Try installing Canon EOS Utility. Then you could try actuating camera via mouse and computer.

EOSU writes the file to the computer.

After this round of troubleshooting give Canon a call at (866) 261-9362.

Re: 7d mkii Menu screen/shutter actuation issues

ebiggs1 — Mon, 23 Mar 2020 14:32:24 GMT

At this point none of this self-help stuff is going to fix it. Like I said it's free and easy but as you found out, usually doesn't help either.

Do call Canon a 7D Mk II is too great camera to not let Canon fix it.

Re: 7d mkii Menu screen/shutter actuation issues

RobertTheFat — Tue, 24 Mar 2020 14:09:28 GMT

@rs-eos wrote:
For those cameras that offer the feature, definitely consider saving all settings to an SD card as a backup. That way, should you ever need to reset things, you can reload all your customizations easily.

I'm under the impression that only the 1D series cameras have that. Am I wrong? It would certainly be a useful feature on any camera.