topic Re: Bad image after taking a picture in EOS DSLR & Mirrorless Cameras

Bad image after taking a picture

tlshoaf72 — Thu, 10 Jul 2014 14:10:29 GMT

Occasionaly when taking pictures, the result is like a psychadelic image or similar to a negative. How do I fix this or should I return my camera for another one?

Re: Bad image after taking a picture

RobertTheFat — Thu, 10 Jul 2014 14:17:42 GMT

Are you talking about what you see on the camera's screen, or did you actually upload the images and look at them with a computer? Depending on your camera's settings, the screen may show you false colors or a partially blinking image to warn you of problems like blown highlights or impenetrable shadows. Are you sure that's not what you're seeing?

Re: Bad image after taking a picture

tlshoaf72 — Thu, 10 Jul 2014 14:20:52 GMT

This is the result of taking a picture, when I go back and review the pictures taken, some will show fine and others will have the psychadelic/negative effect. I didn't change any settings.

Re: Bad image after taking a picture

Crista — Thu, 10 Jul 2014 14:28:16 GMT

Hi tlshoaf72!

To have a better understanding of your issue, please let everyone know what model camera you have. That way, community will be able to assist you with suggestions appropriate for your product.

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

Re: Bad image after taking a picture

tlshoaf72 — Fri, 18 Jul 2014 13:59:03 GMT

Canon EOS Rebel T3i

Re: Bad image after taking a picture

Mykolas — Wed, 30 Jul 2014 12:26:52 GMT

tlshoaf72,

I think what Bob said is probably right in this case. When an image is taken and the camera detects areas where the highlights are overexposed and blown-out, those areas will flash between normal and what looks like a negative of that. This feature is called Highlight alert. It is to let you know those areas are too bright so you can try shooting again or apply negative exposure compensation if you want to. I still want to verify this is indeed the case though.

When you take an image that is darker or in a darker location, do you no longer see the "negative effect" when reviewing the image?

If you download and image with this effect to your computer and view it, does it show on your computer just as it does on the camera's LCD?

If this is a time sensitive-matter, additional support options are available at Contact Us.

Re: Bad image after taking a picture

tlshoaf72 — Wed, 30 Jul 2014 14:50:11 GMT

Hi,

It has happened both indoors under low lighting and outdoors on a sunny day.

Re: Bad image after taking a picture

Mykolas — Mon, 04 Aug 2014 13:09:29 GMT

tlshoaf72,

Do you have a sample image you can upload for us to see? If so, please upload it so we can see exactly what it looks like. This will help us determine what may be causing this or if there is something wrong with the camera.

Re: Bad image after taking a picture

tlshoaf72 — Mon, 04 Aug 2014 14:42:19 GMT

Re: Bad image after taking a picture

tlshoaf72 — Mon, 04 Aug 2014 14:44:25 GMT

Your site will not allow me to upload the pictures. I keep getting the error code 'Upload Failed'. Any other suggestions?

Re: Bad image after taking a picture

Mykolas — Tue, 05 Aug 2014 12:41:01 GMT

tlshoaf72,

Please make sure the image is in the JPEG format when you try to upload it. Also, make sure it is not very large. You can even take a small sized image from the camera if necessary.

If you are still unable to upload the sample image, I recommend that you Contact Us directly, either by phone or by e-mail. Someone will be able to assist you in getting an image to us so we can determine if the camera is going to need service.

Re: Bad image after taking a picture

tlshoaf72 — Tue, 05 Aug 2014 16:24:10 GMT

Thank you for all your assistance. I have e-mailed Canon support.