topic Re: 70D WTF Pairing Windows 8.1 - Hangs in EOS DSLR & Mirrorless Cameras

70D WTF Pairing Windows 8.1 - Hangs

MadMaxJax — Sat, 28 Dec 2013 02:19:15 GMT

Hi,

I have been attempting to pair my 70D to a Windows 8.1 Desktop computer. However the cameras LCD just sticks at Pairing in progress.

I have disabled the firewall (just in case)

Got the latest software.

Seen that the computer can see the camera is on the network. However its web page does not display

EOS Utility V2.13.40.0

WTFPairing V1.6.0.109

Anyone any ideas?

Thanks

Andrew

Re: 70D WTF Pairing Windows 8.1 - Hangs

SGFFX — Sat, 25 Jan 2014 02:39:07 GMT

I have a 6D and WIndows 8.1. I think I had a similar problem getting pairing to work the first time.

I use WPA2 and use a fairly long passphrase. The passphrase is 35 characters long. I think my problem was that I wasn't adept at using the thumbwheel to dial in the text for the passphrase. You don't get a second chance if you make a mistake and have to start the process over again. So make sure you are entering the passphrase or passcode correctly. The text of the passphrase could only be made when initially entering the passphrase on the camera. After hitting "enter" if you go to the entry screen, it only shows asterisks. There does not seem to be a way to see the passphrase in clear text after entering it.

When I got the passphrase wrong the I would see 5 or 6 asterisks. When I got it right the screen showed 35 asterisks not just the half dozen. So that is how I verified that it was entered correctly because it is not possible to see the text itself.

I noticed that I had trouble giving the "settings name" a unique name. I admit to being thumwheel text entry challenged. If I messed up entering or saving a custom settings name, wifi did not work and I had to start over. So I just left the settings name at the default.

The other thing I found was that if WFT is started when Windows reboots pairing happens every time I enable wifi on the camera. If I turn it on manually when I need it, it takes a number tries over several minutes to pair. In another thread someone said that there is a UPNP polling timer in the router and/or Windows. The WFT software and camera must be turned on longer than that polling timer. I can't confirm or deny that is the case except that if WFT is always running pairing seems to be seemless.

I don't understand why the wifi can't be configured when the USB cable is connnected. Not that wifi would be turned on but just that the passphrase could be entered. If that were possible then one could copy/paste into the passphrase entery field and setting the passphrase would be a snap.

Steve

Re: 70D WTF Pairing Windows 8.1 - Hangs

StreeterN — Sat, 24 May 2014 19:26:08 GMT

I have just bought a 70D, I have set it up to work with my two android devices with the app no problem.

However if I try to connect to EOS Utility 2 via WiFi, it just sits at the pairing screen and won't connect, worse it causes my BT homehub 5 to start resetting until I uninstall the software.

I have proved it is the latest version of EOS Utility as I have a 700D and the software version supplied in the box for that model works fine, but will not recognise the 70D.

Update again to the latest version with WFT and bang, there goes the network and it sits at the pairing screen.

I've been through the instructions ensuring every step is followed excatly, again, no problems connecting to the app on phone or pad, works brilliantly, but it looks like a serious bug in the PC version of either WFT or EOS utuility 2 version 2.14.0

I am using 64 bit version of windows 8.1

From the error logs created, it appears to cause an error resolving the DNS server.

Regards

Neil Streeter

Re: 70D WTF Pairing Windows 8.1 - Hangs

KarlKrueger — Thu, 29 May 2014 13:35:08 GMT

Is there any reason you don't want to take the card out and have the computer's card reader transfer the files? I do that all the time. Many people report problems linking a camera to a computer. Just placing the card in the card reader is like adding another drive similar to plugging in a memory stick.

Re: 70D WTF Pairing Windows 8.1 - Hangs

StreeterN — Thu, 29 May 2014 13:47:06 GMT

The main reason I wanted this feature was for astrophotography. To be able to view the focus on a 10.1 inch pad, and then control it from inside in the warm is great, and yes I can do that from the pad, but the main stacking software I use is on the PC so I would like to do it from there as well. All the blurb says this should work.

So I can and do frequently use the card reader, I can post produce the photos, and I can use the pad, however it's extremely iritating to have bought a camera specifically for the WiFi PC link feature and it does not work, either as advertised or because the options are built into the camera, as it should.

It also means the WiFi link through to canon image gateway won't work, the ability to upload eos picture styles won't work, you can't initiate eos utility from Cannon DPP, I can't upload copyright info from the PC, etc. etc. so affects more than just the ability to transfer images.

I'm sure this will be rectified, so I am keeping a close eye on the software downloads.

Re: 70D WTF Pairing Windows 8.1 - Hangs

MadMaxJax — Sun, 15 Jun 2014 06:59:25 GMT

Neil,

That would explain why my internet connction went down.

It is about time Canon fixed up thier windows software bugs and also produced the apps for both Windows 8.1 Tablets and Phones.

I personally refuse to buy Apple and Google devices as all my existing hardware is Windows based.

Also like to know why they have not commented on the forum!

Re: 70D WTF Pairing Windows 8.1 - Hangs

MadMaxJax — Sun, 15 Jun 2014 07:01:43 GMT

There are many reasons.

I like the idea of using the camera with the functionality it is advertised with. At the moment Canon could be in a situation where they are advertising a device with functionality that does not work.

Re: 70D WTF Pairing Windows 8.1 - Hangs

StreeterN — Tue, 17 Jun 2014 06:58:22 GMT

I got a call back from a Canon support engineer, It was suggested I create a new local user account (i.e. that did not log on to Microsoft) with Admin privileges and re-install.

I did that and it all worked fine, I was able to pair the camera and transfer images.

However when I logged off and back on to my microsoft synched windows account, where you log in with your hotmail address, the network started resetting and I was unable to pair. This only stopped when I un-installed EOS Utility 2.

I tried the same on my laptop and confirmed yes, it all works fine with a local account however if you log on to another microsoft account, bang, no pairing.

If anyone can also confirm this it will help pinpoint the issue.

Re: 70D WTF Pairing Windows 8.1 - Hangs

MadMaxJax — Tue, 24 Jun 2014 12:03:41 GMT

I will try that at the weekend as I really would like a solution to this issue soon.

Re: 70D WTF Pairing Windows 8.1 - Hangs

StreeterN — Fri, 18 Jul 2014 22:21:31 GMT

My problems are fixed now - Canon UK has made available a new version of EOS Utility 2 which fixes the problems with WiFi under windows 8.1 (64bit) and possibly other specific configurations. I have just downloaded it and tested WiFi pairing and it now works ok, and the issue with it causing the BT hub 5 to reset when installed has also gone, The version that works is 2.14.1 I have checked the US site and the same version is available there also.

Re: 70D WTF Pairing Windows 8.1 - Hangs

MadMaxJax — Sun, 20 Jul 2014 03:45:19 GMT

Thanks for the update.

I first tried the update, but still it would not connect.

I then uninstalled all the canon software, downloaded the latest copy of the oftware disk (only 2.14.0 of the utility software).

Then I updated to 2.14.1 and at long last The wireless function worked.

Now Canon have got round to fixing this issue, maybe they will review the remote software an get them ported to Windows Devices.

Andrew

Re: 70D WTF Pairing Windows 8.1 - Hangs

Trophyian — Wed, 10 Dec 2014 22:29:57 GMT

Hi StreeterN.

i have exactly the same issues you had but still cannot pair my 70D to my network, and yes it hangs when pairing. I now have EOS Utiliy 2 which is fine with a USB link. But when I click on Pairing over WiFi/Lan there it all ends and eventually i just cancel the process. I too have BT Homehub 5 with all manner of things on it sonos, Tv etc which are ok. so this is most frustrating.

I can connect the 70D with my iphone and the Cano Eos app and shot remotely, but would like to transfer files over wi-fi.

So I am wondering as i have the same set up as tyou where i am going wrong. And yes like you i followed the Canon Wif-Manual ( all 174 pages) to the letter !! My camera sees my network but my laptop doesnt see the cameras it can't connect. Have also removed all firewall settings as well to no avail.

Any advice would be good !!

Kind regards

Ian Rodie

Re: 70D WTF Pairing Windows 8.1 - Hangs

SGFFX — Thu, 11 Dec 2014 20:34:29 GMT

The EOS Utility uses UNPN to see the camera. Do you know if Network Discovery is enabled. If network discovery is not enabled, the utility will not connect. Here is what Microsoft says:

Network discovery is a network setting that affects whether your computer can see (find) other computers and devices on the network and whether other computers on the network can see your computer. By default, Windows Firewall blocks network discovery, but you can enable it. Note that this says Win7 but the point is the same for Windows 8.1.

Here is the link to the full Microsoft article: http://windows.microsoft.com/en-us/windows/enable-disable-network-discovery#1TC=windows-7

If you are using a third party firewall (McAfee, Norton, etc.), the point is to ensure that the firewall is not blocking the UNPN service and Network Discovery.

Steve

Re: 70D WTF Pairing Windows 8.1 - Hangs

RobertTheFat — Thu, 11 Dec 2014 22:54:45 GMT

@SGFFX wrote:
The EOS Utility uses UNPN to see the camera. Do you know if Network Discovery is enabled. If network discovery is not enabled, the utility will not connect. Here is what Microsoft says:

Network discovery is a network setting that affects whether your computer can see (find) other computers and devices on the network and whether other computers on the network can see your computer. By default, Windows Firewall blocks network discovery, but you can enable it. Note that this says Win7 but the point is the same for Windows 8.1.

Here is the link to the full Microsoft article: http://windows.microsoft.com/en-us/windows/enable-disable-network-discovery#1TC=windows-7

If you are using a third party firewall (McAfee, Norton, etc.), the point is to ensure that the firewall is not blocking the UNPN service and Network Discovery.

Steve

The general principle of that explanation is correct, but not, I think, some of the details. The default state of network discovery depends on how you describe your network to the operating system. For a "work" network, network discovery is not disabled by default; for a "public" network it is. I forget which way it goes for a "home" network, but if you say you're using a "work" network, you shouldn't have to turn network discovery on manually. Also, my recollection is that these defaults are effective whether or not the Windows Firewall is turned on, but I'm not 100% sure on that point.

Re: 70D WTF Pairing Windows 8.1 - Hangs

Trophyian — Thu, 11 Dec 2014 22:57:06 GMT

Thanks for your reply.

Network discovery was turned off. However I set Network discovery to on, and saved the changes. When I double checked , lo and behold the Network discovery has been turned off again ! And this happened several times, so something is amiss overiding the settings so they can't be saved. I seem to recall a similar incdent when my Sonos system failed to be recognised but can't recall the fix Sonossuggested ! But that is fine now.

Any solution there Steve?

Regards

Ian

Re: 70D WTF Pairing Windows 8.1 - Hangs

SGFFX — Thu, 11 Dec 2014 23:40:12 GMT

Here is a YouTube video that explains how to solve the problem. https://www.youtube.com/watch?v=rapuTG2U6do I have not had this problem with Network Discovery so I cannot vouch for the information. I will say that it seems reasonable based on other problems I have fixed.

A "home" network really means the IP subdomain is the local LAN i.e. there is a gateway and a firewall at the router between your LAN and the public internet.

The "Public" network is any network that does not share the same IP subdomain address with your device. In other words it is typically on the other side of your router and its firewall.

A "work" domain is a Windows Domain. The domain administer sets policy on a domain server for all PCs within the domain.. Typically this is done through Group Policy settings and someone on a workstation in the Windows Domain (not an IP domain) usually does not have Domain admin to change Group Policy. Network Discovery and associated services are something that would typically be set at the server.

Re: 70D WTF Pairing Windows 8.1 - Hangs

RobertTheFat — Fri, 12 Dec 2014 01:18:35 GMT

@SGFFX wrote:
Here is a YouTube video that explains how to solve the problem. https://www.youtube.com/watch?v=rapuTG2U6do I have not had this problem with Network Discovery so I cannot vouch for the information. I will say that it seems reasonable based on other problems I have fixed.

A "home" network really means the IP subdomain is the local LAN i.e. there is a gateway and a firewall at the router between your LAN and the public internet.

The "Public" network is any network that does not share the same IP subdomain address with your device. In other words it is typically on the other side of your router and its firewall.

A "work" domain is a Windows Domain. The domain administer sets policy on a domain server for all PCs within the domain.. Typically this is done through Group Policy settings and someone on a workstation in the Windows Domain (not an IP domain) usually does not have Domain admin to change Group Policy. Network Discovery and associated services are something that would typically be set at the server.

Most of that isn't true or is a gross oversimplification, but I have neither the time nor the inclination to debate it here. The subject is well outside of the scope of this forum. Suffice it to say that if that's really what the You-tube video says, it should not be taken seriously.

The operative point is that when the "network" at issue is a one-on-one wi-fi connection between a camera and a laptop or tablet computer, the OS has plenty of opportunity to misinterpret what it sees. Regardless of the technique used to establish the connection between the two devices, they will be in the same IP subdomain, BUT that does not stop the OS from deeming it a "public" network unless it is told otherwise. In ALL wi-fi systems, including all public ones, the client computers are in the same subdomain as the access point. The fact that the access point may also be a router (which of course it isn't when it's a camera) and may therefore sit on at least one other subnet, is entirely irrelevant.