topic Re: Canon EOS R - Banding in EOS DSLR & Mirrorless Cameras

Canon EOS R - Banding

Lbs26 — Sat, 07 Mar 2020 22:08:53 GMT

I trully hope the someone from Canon maybe see this post...

I have a EOS R camera with the latest firmware update 1.6 and i still have alot of banding in the long exposure photos.

I have tried:

-LENR-Long exposure noise reduction - does not resolve the issue

-Turn on and off silent shooting - does not resolve the issue

-trying to not underexpose too much,to not clip the shadows,and still after 2-3 stops of push banding is visible.

-trying to write to Canon - they told me that they do not see any banding,which in my photos is visible from 1 km.

I have talk to a few smart people and all this people told me that this problems comes from the Optical Black areas of the sensor.Must be calibrated the Raw files..i am not programmer and i do not know how to to this !

So...PLEASE CANON,do something...i have invested in alot of Canon glass,and i pay pretty good amount of money for this camera,i do not see any support ?!

You have shown already that in version 1.2 you have removed the banding,but not at 100%...plase release some new firmware or release some kind of CR3 to DNG converter that fixes this pretty bad image quality issues,show your support to all people who support you and buy your gear !

Re: Canon EOS R - Banding

Lbs26 — Sun, 08 Mar 2020 08:46:19 GMT

Re: Canon EOS R - Banding

Lbs26 — Sun, 08 Mar 2020 08:47:49 GMT

Here we can see a photo normaly exposed for the highlights of the city lights,and no clipping in the black points !I pushed 3 stops the exposure and we can see the banding how appears in the Blue Channel,sometimes appears in all 3 channels,sometimes in the Red...it is random.

Re: Canon EOS R - Banding

Stephen — Sun, 08 Mar 2020 12:21:59 GMT

Hello, Lbs26!

Welcome to the Canon Forums!

The Forums aren't intended for immediate assistance. If your question is of an urgent nature, please call our US-based support team at 1-800-OK-CANON (800-652-2666) during normal business hours, or log into your My Canon Account for personalized support options HERE.

If you're outside of the USA, please click H ER E to find your support options.

Re: Canon EOS R - Banding

Lbs26 — Sun, 08 Mar 2020 12:37:02 GMT

Hi Stephen !I know that the Forums are not intendet for immediate assistance,i have tried to use the support from Canon via email,but no support i have seen.I send them couple of photos that clearly shows banding and they told me that they can't see any banding,and they also sugested to me a web page with instruction how to shoot with my camera,whic is pretty insulting.I am not the only one with this problem,there are alot alot of forums and people who have complained over the past years,i only hope the someone in someway see this and maybe create a solution,dng converter that fixes the optical black area,or new firmware maybe...we deserve it i think ?

Re: Canon EOS R - Banding

Waddizzle — Sun, 08 Mar 2020 13:13:54 GMT

@Lbs26 wrote:
Here we can see a photo normaly exposed for the highlights of the city lights,and no clipping in the black points !I pushed 3 stops the exposure and we can see the banding how appears in the Blue Channel,sometimes appears in all 3 channels,sometimes in the Red...it is random.

Pushing 3 stops is not insignificant. Your image seems like it is being heavily processed. Can you post a JPG of that shot that is not so heavily processed, so that we can evaluate the issue for ourselves.

Re: Canon EOS R - Banding

Lbs26 — Sun, 08 Mar 2020 17:22:48 GMT

Re: Canon EOS R - Banding

Lbs26 — Sun, 08 Mar 2020 17:39:48 GMT

Full screenshot of the image editing,as i said only 3 stops push which is perfectly fine for the dynamic range of this camera and nothing else,as you see the iso is perfect,image is not crashed...and the last image is only the B blue channel,to show you the banding problem.My old 6d pushed even 4 stops which has 1.5 stops less dynamic range never ever showed this banding,so PLEASE do not try to make this cheap attempts to say that i have destroyed my image,as Canon - Support say that they canot see any banding,maybe are paid by Canon to say this ?I am here to ask help,not to make fun of me,i am not amateur photographer,please show some respect !

Re: Canon EOS R - Banding

Waddizzle — Sun, 08 Mar 2020 17:56:52 GMT

I am sorry. Screenshots are not helpful. If you are not allowed to post the actual image, that's okay.

Re: Canon EOS R - Banding

Waddizzle — Sun, 08 Mar 2020 18:00:47 GMT

@Lbs26 wrote:
Full screenshot of the image editing,as i said only 3 stops push which is perfectly fine for the dynamic range of this camera and nothing else,as you see the iso is perfect,image is not crashed...and the last image is only the B blue channel,to show you the banding problem.My old 6d pushed even 4 stops which has 1.5 stops less dynamic range never ever showed this banding,so PLEASE do not try to make this cheap attempts to say that i have destroyed my image,as Canon - Support say that they canot see any banding,maybe are paid by Canon to say this ?

I am here to ask help,not to make fun of me,i am not amateur photographer,please show some respect !

No need to get angry. I simply asked for an original copy of the image. BTW, now you are sounding like an amateur.

I do not think I will be able to help you. Good Luck finding a solution.

Re: Canon EOS R - Banding

Lbs26 — Sun, 08 Mar 2020 18:08:48 GMT

Here is the original RAW -CR3 file,go and download it :

https://we.tl/t-EOQbChYBvV

Re: Canon EOS R - Banding

Lbs26 — Sun, 08 Mar 2020 18:16:12 GMT

I am not asking help form YOU,i only want somebody from CANON to read this and invent a solution,because as i mentioned this can be fixed with calibration of the optical black areas,but thats not my job to do,it is Canon's job to do.

Re: Canon EOS R - Banding

Stephen — Sun, 08 Mar 2020 18:25:10 GMT

Hey there!

I'm gonna go ahead and close this thread.

The tone had gotten progressively more agresive, which is not helpful to anyone.

The forums are not for direct support from Canon. If you need support, and you're in the USA please contact support via your My Canon Account at canon.us/account.

If you're not in the USA, please reach out to Canon in your country for help with this. Canon USA cannot help you if you're not in the USA. You'll find the link to Canon in your country HERE.

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Thanks for choosing Canon!