topic Re: MAC not recognizing EOS Rebel in EOS DSLR & Mirrorless Cameras

MAC not recognizing EOS Rebel

stephiesphoto — Thu, 23 Apr 2015 18:25:36 GMT

I have a new Mac desktop (OS X Yosemite v10.10.3) and it won't recognize my EOS Rebel XTi. I went to the XTi page, which says that I don't need a driver. Tried to download the EOS Utility, however, I this computer does not have a CD drive. What can I download over the web to get my camera to work with my computer?

Re: MAC not recognizing EOS Rebel

jrhoffman75 — Thu, 23 Apr 2015 20:34:12 GMT

Try downloading disk software from here:

http://www.usa.canon.com/cusa/support/consumer/eos_slr_camera_systems/eos_digital_slr_cameras/eos_7d#DriversAndSoftware

Re: MAC not recognizing EOS Rebel

stephiesphoto — Thu, 23 Apr 2015 21:12:54 GMT

I get the same issue:

The software to be updated could not be found.

Insert the CD-ROM that came with your Canon product containing the following software ....

I don't have a CD-ROM drive on my computer anymore. So how can I get this software?

Re: MAC not recognizing EOS Rebel

jrhoffman75 — Thu, 23 Apr 2015 21:23:17 GMT

Download the CD image from the link I posted above v

Re: MAC not recognizing EOS Rebel

jrhoffman75 — Thu, 23 Apr 2015 21:27:12 GMT

Re: MAC not recognizing EOS Rebel

stephiesphoto — Thu, 23 Apr 2015 21:29:24 GMT

Clicked on the wrong link. Found the right one. Thanks! 🙂

Re: MAC not recognizing EOS Rebel

stephiesphoto — Thu, 23 Apr 2015 22:03:07 GMT

Ok, still having issues. The software is now loaded up, but my computer (after a restart) still doesn't recognize my camera. It's connected through the USB port and I turned my camera on. In that past, that was all I needed to do. I opened up the EOS Utility, and it cannot find my camera. Nor can I find over wi-fi, because my camera doesn't have wi-fi capability. What options do I have?

Re: MAC not recognizing EOS Rebel

jrhoffman75 — Thu, 23 Apr 2015 22:07:47 GMT

Do you have a little EOS Utility icon on your menu bar?

Right click and select option to connect to camera.

That works for me; don't have XTi though.

If that doesn't work you can call Csnon directly.

Re: MAC not recognizing EOS Rebel

stephiesphoto — Thu, 23 Apr 2015 22:10:48 GMT

Thanks. I'll give Canon a call. It's not working. Appreciate your help!

Re: MAC not recognizing EOS Rebel

TCampbell — Fri, 24 Apr 2015 00:58:09 GMT

Check the camera menu. I think you can put that camera in either "normal" mode vs. something called "PTP" (picture transfer protocol). It may just be that the camera is in the wrong mode.

Re: MAC not recognizing EOS Rebel

stephiesphoto — Fri, 24 Apr 2015 16:36:05 GMT

Thanks Tim. I tried that but didn't have that option on my menu.

Spoke with Canon and it looks like the EOS Utility isn't yet ready for the OS 10.10 yet. But there was a work around with by using the MAC Image Capture app.

Thanks so much for your help!

Re: MAC not recognizing EOS Rebel

TCampbell — Fri, 24 Apr 2015 17:19:17 GMT

That's a bit confusing... there certainly are versons of EOS Utility compatible with Mac OS X 10.10. (I use EOS Utility with my Mac and I'm running 10.10).

I wonder if they're saying that the latest EOS Utility versions are not compatible with your XTi camera. That model was introduced back in 2008.

Another alternative (and this is my favorite) is to use a card reader. The XTi uses "CF" (Compact Flash) cards. Newer Rebel bodies all use SD cards (and your Mac likely even has an SD card slot.)

You can get a CF card reader for your Mac and then just insert the card directly into the reader to transfer/copy the images.

I use one of these: http://www.lexar.com/readers/lexar-professional-usb-30-dual-slot-reader?category=203

I probably bought mine from Amazon. I see they have it listed for $38.

Part of the reason that I prefer this approach is because it transfers the images much faster than the USB connection to the camera.

Re: MAC not recognizing EOS Rebel

smiles — Fri, 28 Jul 2017 22:37:57 GMT

thanks for this tip! I have an older Canon Digital Rebel and a new Macbook Pro 2017 and couldn't get the images off my camera onto the laptop. I tried lots of suggestions but this one did the trick: change from Normal to PTP in the camera menu. Did that, then opened Photos, and my camera was immediately visible and the photos on the camera started appearing for import. Many thanks!