topic Re: Error message says my EOS Rebel T5 isn't compatible with Mac Yosemite--help! in EOS DSLR & Mirrorless Cameras

Error message says my EOS Rebel T5 isn't compatible with Mac Yosemite--help!

CharL — Fri, 17 Apr 2015 16:51:13 GMT

I'm having trouble downloading photos from the camera to Image Browser OX. Says it's not compatible with Yosemite, yet the web site says it should have the correct drivers installed. What do I do?

Re: Error message says my EOS Rebel T5 isn't compatible with Mac Yosemite--help!

ebiggs1 — Sat, 18 Apr 2015 14:29:44 GMT

You are not alone. I see your issue quite a lot. There are no drivers made or required. It is some compatability problem with your OS and the software. Make sure you have the correct version of Image Browser OX.

This may require a call to Canon Customer Service or Apple.

Re: Error message says my EOS Rebel T5 isn't compatible with Mac Yosemite--help!

TCampbell — Sat, 18 Apr 2015 17:11:50 GMT

Apple's photo apps will import images from the camera with no problem (RAW or JPEG - they support both).

If you want to use Canon's software, you'll need to make sure you're running the versions compatible with that OS.

The software is located here: http://www.usa.canon.com/cusa/consumer/products/cameras/slr_cameras/eos_rebel_t5_18_55_is_ii_kit#DriversAndSoftware

You may be able to update the base install to the latest version. Canon's updaters require that a previous version of the software is installed. If not, you can download the full install (that's the item called the "EOS Digital Solution Disk Software")

Good luck!