topic Re: Flash not working in EOS DSLR & Mirrorless Cameras

Flash not working

LisaG — Fri, 07 Nov 2014 02:07:33 GMT

I recently was attempting to take a picture with my flash. As I pressed the button, the flash popped really loud (like a firecracker). Now the flash will pop up, but not light up. It keeps saying "busy" but will eventually take the picture - just not with the flash. Any advice is greatly appreciated!

Re: Flash not working

Tiffany — Fri, 07 Nov 2014 02:23:44 GMT

Hi LisaG!

So that the Community can help you better, we will need to know what model flash and camera you're using. Any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: Flash not working

RobertTheFat — Fri, 07 Nov 2014 02:35:29 GMT

@LisaG wrote:
I recently was attempting to take a picture with my flash. As I pressed the button, the flash popped really loud (like a firecracker). Now the flash will pop up, but not light up. It keeps saying "busy" but will eventually take the picture - just not with the flash. Any advice is greatly appreciated!

Your course of action is obvious: send the camera in for repair. If the flash pops like a firecracker, it means that the flash tube has blown out and must be replaced. Since it's the built-in flash, at least you don't have to worry about bad batteries in an external flash unit being the cause of the failure.

Or you can stop using the internal flash and get an external flash unit. External flashes are usually better, which is why manufacturers routinely fail to provide built-in flashes for their high-end cameras.

Re: Flash not working

LisaG — Fri, 14 Nov 2014 14:48:21 GMT

The camera model is EOS Rebel T3i.

Re: Flash not working

ebiggs1 — Fri, 14 Nov 2014 14:59:48 GMT

I would go buy a 430 EX II. It is 100 times better than the dinky flash that comes with a T3i and you won't have a repair bill.

Win, win!

Re: Flash not working

RobertTheFat — Fri, 14 Nov 2014 18:20:48 GMT

@ebiggs1 wrote:
I would go buy a 430 EX II. It is 100 times better than the dinky flash that comes with a T3i and you won't have a repair bill.
Win, win!

The dinkiness of the internal flash isn't the only problem. Lenses have gotten so big that it's hard to find one that won't cast a shadow in the FOV unless you have more separation between the lens and the flash than an internal flash gives you. I once ruined some very good pictures in an important shoot because I overlooked that fact. I had been asked to take pictures of the decorations in the hall before an event, and I used the internal flash to save the batteries in my speedlight for the event itself. Now I just carry more batteries.

Re: Flash not working

Skirball — Fri, 14 Nov 2014 18:44:39 GMT

@RobertTheFat wrote:
@ebiggs1 wrote:
I would go buy a 430 EX II. It is 100 times better than the dinky flash that comes with a T3i and you won't have a repair bill.
Win, win!
The dinkiness of the internal flash isn't the only problem. Lenses have gotten so big that it's hard to find one that won't cast a shadow in the FOV unless you have more separation between the lens and the flash than an internal flash gives you. .

And, if you did get past the interference between the flash and the lens hood, then the dinkiness will become the problem. That, and the fact it's coming from more or less the same axis as the lens.

Re: Flash not working

ebiggs1 — Fri, 14 Nov 2014 20:40:24 GMT

"Now I just carry more batteries."

I say, +1 , to that.