topic T3i stuck on "sensor cleaning" screen! in EOS DSLR & Mirrorless Cameras

T3i stuck on "sensor cleaning" screen!

mrscruise — Fri, 31 Oct 2014 17:02:21 GMT

I haven't used my camera in about a month and today I turned it on and none of the buttons would work. The screen was just frozen but the "sensor cleaning" icon was flashing. It didn't even turn off. I had to remove the battery. Now, it's stuck on the "off" screen where is says "sensor cleaning". To turn it off, I still have to remove the battery (I have an external battery on it). Help?!

Re: T3i stuck on "sensor cleaning" screen!

ebiggs1 — Sat, 01 Nov 2014 19:04:38 GMT

"(I have an external battery on it)."

As in a battery grip or a AC adapter? If a battery grip and it is an off-brand get rid of it. Remove it and install a new Canon brand battery. If it is the AC adapter do the same.

Re: T3i stuck on "sensor cleaning" screen!

zadams — Tue, 22 Sep 2015 20:04:49 GMT

HAve you figured anything else out with this issue? I have been having the same trouble and can't find anything anywhere.

Re: T3i stuck on "sensor cleaning" screen!

ebiggs1 — Tue, 22 Sep 2015 20:11:51 GMT

In his case it may be the grip. Third party grips are notoriously bad. Do you have one as well?

Re: T3i stuck on "sensor cleaning" screen!

zadams — Tue, 22 Sep 2015 23:09:04 GMT

No. It is a factory new camera. No additions except a uv filter.

Re: T3i stuck on "sensor cleaning" screen!

ebiggs1 — Tue, 22 Sep 2015 20:17:12 GMT

Did you do a "Clear all settings"? Do so.

Re: T3i stuck on "sensor cleaning" screen!

zadams — Tue, 22 Sep 2015 22:41:36 GMT

I did. No change. I have to remove the battery to turn it off and when I turn it back on it indicates sensor cleaning again. Unless I have the memory card compartment open when I turn it on. Then it starts up fine.

Re: T3i stuck on "sensor cleaning" screen!

ebiggs1 — Wed, 23 Sep 2015 13:53:08 GMT

I am no fortune teller but, I believe Canon service is in your future.