topic Product Registration Problems in EOS DSLR & Mirrorless Cameras

Product Registration Problems

mdowphoto — Sat, 25 Jan 2020 16:22:16 GMT

Hello,

I'm trying to register two of my cameras, a 5DMk4 and a 7DMk2. Each time I put in the serial number and purchase date, I get a confirmation email and I can see it listed in My Products. However, when I go back to my CPS page and click to open an online service request, the cameras are gone. Anyone had this issue before or know how I can contact Canon to resolve it?

Thanks in advance,

Mike

Re: Product Registration Problems

ebiggs1 — Sat, 25 Jan 2020 19:22:12 GMT

"...how I can contact Canon to resolve it?"

Try 1 (800) 652-2666

Keep in mind if you did not buy genuine Canon USA products you can never, ever register them.

Re: Product Registration Problems

mdowphoto — Sat, 25 Jan 2020 19:46:03 GMT

Thanks. I have no reason to suspect either product isn’t genuine. I’ll try calling on Monday.