topic Re: Weird vertical lines in EOS DSLR & Mirrorless Cameras

EOS 6D Mark II Weird vertical lines

ashleynicole16 — Wed, 28 Sep 2022 17:43:36 GMT

I'm hoping someone can help me! I just received my 6d mark ii for Christmas in 2019. I went out for a shoot last week and noticed these dark black vertical lines in all my images. I changed memory cards thinking it was a bad card, but it kept happening! I turned the camera off and on, took out the battery, everything! Finally I changed it to video then back to camera and the lines were gone. Until I went to use it again a few days ago and the lines are on all my images again. HELP! I've attached a close up of one of the images where you can see all the lines

Re: Weird vertical lines

Tim — Fri, 24 Jan 2020 03:34:21 GMT

ashleynicole16,

We're sorry to hear that you're having difficulties with the EOS 6D Mark II. We recommend setting up a service ticket for this item at your earliest convenience at www.usa.canon.com/repair.

Re: Weird vertical lines

shadowsports — Fri, 24 Jan 2020 04:01:17 GMT

If you are still within your return window, exchange it with the merchant.

If not, Canon will fix it for you free as long as it hasn't been abused, dropped, etc.

Don't be discouraged. I love mine. One or the other will make it right and you'l be good to go.

Re: Weird vertical lines

Waddizzle — Fri, 24 Jan 2020 11:35:16 GMT

@ashleynicole16

Do contact Canon support, but be prepared to answer several questions. Which Canon lens are you using? Have you tried resetting your camera back to factory defaults? Are you shooting RAW, JPG, or both? Are you viewing these lines in the camera, on your computer, or both?

You may also wish to become more familiar with the menu settings that enhance the image quality. If you are shooting JPG, it would be best to disable all of the image correction and enhancement settings. Canon may be able to walk you through the steps on the phone.

Re: Weird vertical lines

ebiggs1 — Fri, 24 Jan 2020 15:13:18 GMT

Reset to factory before you do anything else. Unexplained actions can be easily corrected that way. Menu, tools, clear all settings and all custom settings. When you call Canon they will make you do it anyway. 1 (800) 652-2666

Re: Weird vertical lines

kvbarkley — Fri, 24 Jan 2020 15:28:15 GMT

Yes, does this show up in JPEGs? Is the above from DPP?

I seem to recall that some raw processors had problems with the dual pixels and showed them in images.

Re: Weird vertical lines

Peter — Fri, 24 Jan 2020 21:38:11 GMT

"Weird stripes on 5D mark II raw" is what you should search for. Send it to Canon after that.

I also have Weird vertical lines, please let me know if you found a solution

xlnyc — Sun, 27 Dec 2020 15:21:48 GMT

I also have these weird lines, I did a factory reset, did a firmware update, cleaned the sensor, swapped out lenses and the problem still persists

Here's a link to the video containing the same problems https://drive.google.com/file/d/10OMYJfkeRxm0xU7i7fG3t_Nh_hFhrQpP/view?usp=sharing

it's a EOS Canon 2000D aka a T7
I belonged to a family member now deceased. Even if I never get it working I will still hold on to it for sentimental reasons but it would be nice. I have a Rebel SL1 and would like a backup

Please if the original poster has an answer let me know. is it worth sending in for repair if they decide to keep it and send me a refurbished one I might not risk sending it for sentimental reasons. But I also have no receipt because of the situation

The last picture is a portrait making the lines horizontal

Re: I also have Weird vertical lines, please let me know if you found a solution

ebiggs1 — Sun, 27 Dec 2020 16:46:08 GMT

" I did a factory reset, did a firmware update, cleaned the sensor, swapped out lenses and the problem still persists"

The only thing you did that might have helped was the reset. FW update was a bad, a really bad, idea. Unless you know exactly how, cleaning the sensor isn't a good solution. Not likely the lens either.

Most likely a failing sensor.

I don't know, but I doubt, a T7 is a good candidate for a new sensor but the only way to know for sure is to call Canon.

1 (800) 652-2666 they will guide you.

Re: I also have Weird vertical lines, please let me know if you found a solution

Waddizzle — Sun, 27 Dec 2020 17:16:24 GMT

@xlnyc wrote:
I also have these weird lines, I did a factory reset, did a firmware update, cleaned the sensor, swapped out lenses and the problem still persists

Here's a link to the video containing the same problems https://drive.google.com/file/d/10OMYJfkeRxm0xU7i7fG3t_Nh_hFhrQpP/view?usp=sharing

it's a EOS Canon 2000D aka a T7
I belonged to a family member now deceased. Even if I never get it working I will still hold on to it for sentimental reasons but it would be nice. I have a Rebel SL1 and would like a backup

Please if the original poster has an answer let me know. is it worth sending in for repair if they decide to keep it and send me a refurbished one I might not risk sending it for sentimental reasons. But I also have no receipt because of the situation

The last picture is a portrait making the lines horizontal

Is the above image the entire photo? Has it been cropped? Is it a screenshot?

Re: I also have Weird vertical lines, please let me know if you found a solution

xlnyc — Mon, 28 Dec 2020 13:50:19 GMT

not cropped uploaded directly from the card

Re: I also have Weird vertical lines, please let me know if you found a solution

Waddizzle — Mon, 28 Dec 2020 14:08:09 GMT

@xlnyc wrote:
not cropped uploaded directly from the card

I asked because the image has Full HD resolution.

Do you normally take photos in Full HD resolution?

Re: I also have Weird vertical lines, please let me know if you found a solution

xlnyc — Mon, 28 Dec 2020 21:55:15 GMT

Must've been after a "factory reset" where I hadn't had a chance to meddle with the settings, but yeah it was full resolution. I don't think the 2000d has RAW (If it does, I haven't found it).

Re: I also have Weird vertical lines, please let me know if you found a solution

xlnyc — Wed, 13 Jan 2021 19:44:03 GMT

An update for me
https://drive.google.com/file/d/1Dt2SfcJzK_4_ujynh2vrzJtWTtgLMrTi/view?usp=sharing
I sent the camera in for factory service. They received it on Jan 5th. It was found "that the image sensor and main circuit board did not operate properly causing noise to occur."
Both were replaced setting me back just short of $200. I just got the camera back today and all is well. I'm satisfied for the most part.

Re: I also have Weird vertical lines, please let me know if you found a solution

jrhoffman75 — Wed, 13 Jan 2021 20:32:51 GMT

@xlnyc wrote:
Must've been after a "factory reset" where I hadn't had a chance to meddle with the settings, but yeah it was full resolution. I don't think the 2000d has RAW (If it does, I haven't found it).

Re: I also have Weird vertical lines, please let me know if you found a solution

xlnyc — Thu, 14 Jan 2021 05:52:09 GMT

thanks, I'm a newbie here

Re: I also have Weird vertical lines, please let me know if you found a solution

jrhoffman75 — Thu, 14 Jan 2021 11:47:25 GMT

That's why we try and help. We all were at some point.

Re: I also have Weird vertical lines, please let me know if you found a solution

ebiggs1 — Thu, 14 Jan 2021 16:10:21 GMT

"We all were at some point."

Amen to that!

Re: Weird vertical lines

Vernoman — Wed, 28 Sep 2022 17:36:23 GMT

I have the EXACT same issue, but Canon told me my camera is no longer serviceable because it is outdated and there are no longer parts for Canon to service it. What a shame.

Re: EOS 6D Mark II Weird vertical lines

John_Q — Wed, 28 Sep 2022 23:17:44 GMT

Hello ashleynicole16, Is this what the image looks like when viewed on the camera? If not, what are you viewing the image in where you see these lines? Does it happen with multiple lenses? Is there a filter on the lens, try taking that off. If all else still fails, I do like what ebiggs1 said, to reset the camera to default settings at that point. In one of the Creative modes,(P,Tv,Av,or M) go to the Menu, Wrench tab #5 and select Clear all camera settings. You may contact our phone support team for assistance with troubleshooting this further if you would like. They can be reached at 1-800-652-2666, Monday-Friday between 9:00 am to 9:00 pm ET and Saturday between 9:00 am and 7:00 pm ET.