topic Re: 6d Mark ii all back buttons stopped working in EOS DSLR & Mirrorless Cameras

6d Mark ii all back buttons stopped working

Toju — Mon, 13 Jan 2020 10:50:43 GMT

Hi,

Has anyone ever experienced this issue. all back buttons on my 6d Mark ii suddenly stopped working (i.e menu, info, Q, playback, set, live view, delete). The touch screen is also not responding.

Re: 6d Mark ii all back buttons stopped working

RobertTheFat — Mon, 13 Jan 2020 14:10:14 GMT

That can be a symptom that water got into the camera. If rain water, put the camera in a warm, dry place and hope for the best. If seawater, you may need to start shopping for a new camera.

Re: 6d Mark ii all back buttons stopped working

Toju — Mon, 13 Jan 2020 14:35:24 GMT

Thanks for your comment. Couldn't have been water, unless sweat counts.

Re: 6d Mark ii all back buttons stopped working

ebiggs1 — Mon, 13 Jan 2020 15:13:47 GMT

Reset it to factory settings. Menus, tools, clear all settings and custom settings.

Re: 6d Mark ii all back buttons stopped working

Toju — Mon, 13 Jan 2020 15:19:52 GMT

Cannot access the menu because the menu button is unresponsive.

Re: 6d Mark ii all back buttons stopped working

ebiggs1 — Mon, 13 Jan 2020 15:23:32 GMT

It is broken call Canon

Re: 6d Mark ii all back buttons stopped working

Toju — Mon, 13 Jan 2020 15:27:00 GMT

Okay, will do

Re: 6d Mark ii all back buttons stopped working

RobertTheFat — Mon, 13 Jan 2020 16:03:04 GMT

@Toju wrote:
Thanks for your comment. Couldn't have been water, unless sweat counts.

Sweat sometimes does count. And because sweat can be salty, the outcome isn't always good.

A few cameras are pretty well insulated against water damage. Most are not.

Re: 6d Mark ii all back buttons stopped working

Toju — Mon, 13 Jan 2020 16:05:25 GMT

Thanks, it's still under warranty so I'll take it to the service center and see what happens

Re: 6d Mark ii all back buttons stopped working

kvbarkley — Mon, 13 Jan 2020 16:14:10 GMT

Is the Lock switch on?

Re: 6d Mark ii all back buttons stopped working

Toju — Mon, 13 Jan 2020 16:15:14 GMT

Not it isn't.

Re: 6d Mark ii all back buttons stopped working

Toju — Mon, 13 Jan 2020 16:19:50 GMT

No it isn't.

Re: 6d Mark ii all back buttons stopped working

SeanE — Sun, 21 Jun 2020 16:36:19 GMT

Toju, did you get this issue fixed? I was out yesterday in the rain with my Mark II and today when I tried to use it the touch screen doesn't respond. The screen itself is lit up, but the electronic symbol in the bottom left of the screen ("Q") is grayed out. And that is with a lens attached. If I take the lens off, however, the button lights back up and responds to touch again, as do all the electronic symbols on the touch screen. I had thought that maybe the contacts on either the camera or the lens could be dirty or contaminated from the rain so I cleaned them. Still doesn't work. I then attached a lens that stayed home yesterday and never got wet... also still doesn't work.

Re: 6d Mark ii all back buttons stopped working

Toju — Mon, 22 Jun 2020 10:58:53 GMT

Hi SeanE. Yes I did. Luckily my Mark II was still under warranty so I took it to the service center and had it repaired.
The guy there explained that some component close to the lock switch was loose and all he did was tighten it back. Was fixed in a day.
It's been okay since then.

Re: 6d Mark ii all back buttons stopped working

SeanE — Mon, 22 Jun 2020 14:24:46 GMT

Interesting. For me it was condensation that got into the camera. I put my camera in front of a little portable heater I have, and when I checked it an hour later everything worked. I was a little surprised because I had always thought that Canon equipment was really well weather sealed... and it just got rained on, after all. It's not like I threw it into a lake. Anyway, happy to hear that your issue was fixed. Thanks for responding, and good shooting!

Re: 6d Mark ii all back buttons stopped working

ebiggs1 — Tue, 23 Jun 2020 19:47:55 GMT

" I had always thought that Canon equipment was really well weather sealed... "

The professional model Canon cameras are really well weather sealed. The regular consumer models, which is what the 6 series is, are not all that tightly made. As a general rule cameras and water do not do well together. You got lucky!

Re: 6d Mark ii all back buttons stopped working

Carolrauenribei — Wed, 11 Aug 2021 09:18:59 GMT

Hi Toju! My camera has exactly the same problem!! So nice to hear from you!! I left my camera on for a day and when I pic it up it was like this! I was desperate! Thank you so much for sharing, I will that to the repair section tomorrow! That is no way we ourselves can fix it right?

Re: 6d Mark ii all back buttons stopped working

ebiggs1 — Wed, 11 Aug 2021 14:06:28 GMT

"...no way we ourselves can fix it right?"

You can try the full reset but that's about it. You have no non-Canon attachments? If so remove it/them. No off brand batteries? BTW, the battery is fully charged?

Re: 6d Mark ii all back buttons stopped working

Toju — Wed, 11 Aug 2021 14:26:50 GMT

No I don't think there is. Tried doing a lot back then without results. But it was a very quick fix and hasn't reoccurred since then.

Re: 6d Mark ii all back buttons stopped working

ebiggs1 — Wed, 11 Aug 2021 18:11:54 GMT

You don’t think there is or there isn’t? Just try the bare camera not even a lens. Reset it do a full reset.

Especially no battery grip!