topic Re: D1 Mark III firmware 1.3.2, Using EOS utility Liveview. in EOS DSLR & Mirrorless Cameras

D1 Mark III firmware 1.3.2, Using EOS utility Liveview.

jclang — Tue, 17 Dec 2013 22:03:22 GMT

I cannot get the computer screen shutter button to take the photo. I can get the preview to come up but then I have to close it and physically push the shutter. Also when I try to use fast view a box pops up saying it is bussy. The instructions say you should be able to do this from the computer. Using EOS utility. Any help would be appreciated, solutions would be better.

Re: D1 Mark III firmware 1.3.2, Using EOS utility Liveview.

Mykolas — Mon, 23 Dec 2013 12:28:47 GMT

Hi jclang!

Thanks for posting.

To help both myself and the community determine what is causing this, we need some additional information from you.

What version of EOS Utility are you running?
What operating system are you running on your computer?

If this is a time sensitive-matter, additional support options are available at Contact Us.

Re: D1 Mark III firmware 1.3.2, Using EOS utility Liveview.

jclang — Mon, 23 Dec 2013 17:53:36 GMT

EOS 2.13.20.0 with MS Win 8.0/8.1

Re: D1 Mark III firmware 1.3.2, Using EOS utility Liveview.

Mykolas — Tue, 24 Dec 2013 11:52:33 GMT

jclang,

There is a slightly newer version of EOS Utility available. I recommend you try installing the update to it to see if that helps. Click HERE to go to the download page.

Do you have any devices connected to your computer other than the camera, such as printers, webcams or external hard drives?

Re: D1 Mark III firmware 1.3.2, Using EOS utility Liveview.

jclang — Tue, 24 Dec 2013 14:39:55 GMT

OK, I have attempted to avoid a dissertation but: I have updated the EOS to 40 and get the following.

1. click on live view, the mirror locks up and I get an image on the computer screen. In the lower left corner there are icons: round button and camera. If I click on the round button a border around the image screen lights up white/cream. That is it. If the click on the camera icon nothing. 2. If I cancel the live view and click on “test” a new screen comes up and a warning notice “busy”. 3. If I close that and click on the black button, upper right, in the EOS display nothing. I can however change shutter speed and f stops. There does not seem to be a way to activate the camera from computer screen. 4. the camera is set to live screen and grid. Are there any other settings I should be changing. I have check in the manuals and there does not seem to be anything else but I could have missed some small item. Thanks for the update somehow I missed that. Am I using the latest firmware?

There is nothing else attached to this computer excerpt the wifi network, its sole function is recording photos.

Re: D1 Mark III firmware 1.3.2, Using EOS utility Liveview.

ebiggs1 — Tue, 24 Dec 2013 17:33:44 GMT

I am going to jump in here but you have me a little confused? I know surprised... Huh?

At any rate first off, that other camera company puts the "D" first. A Canon is a 1D Mk III. Anyway enough of that, are you trying to shoot stills or video???? Are you not certain it is not recording images when the "busy" tag comes on?

Re: D1 Mark III firmware 1.3.2, Using EOS utility Liveview.

ebiggs1 — Tue, 24 Dec 2013 17:39:03 GMT

You do know that you can not operate the camera when the Live View window is displayed?

Re: D1 Mark III firmware 1.3.2, Using EOS utility Liveview.

Mykolas — Tue, 24 Dec 2013 17:42:48 GMT

jclang,

We have just tested your configuration on our own computers, changed firmware, and used both Live View and normal remote shooting and we were still unable to duplicate the issue you are experiencing.

I am sorry to continue to ask for more information, but hopefully this will help us as we continue to look into what is causing this.

Have you tried connecting the camera with EOS Utility on a different computer?
If you switch the lens on the camera to MF (Manual Focus), are you able to take a picture successfully in the remote shooting window?

If this is a time sensitive-matter, additional support options are available at Contact Us.

Re: D1 Mark III firmware 1.3.2, Using EOS utility Liveview.

jclang — Tue, 24 Dec 2013 18:58:05 GMT

Thanks for the many comments, I turn on the computer, turn on the camera using the AC adapter. I then plug the USB cord into the computer. The computer recognizes the camera and the EOS first screen comes up asking “what do you want to do”, I click operate “camera”. Then up comes what I call the EOS screen its about 3 inches wide, has camera settings on top and you work your way down to three choices live view, test screen and something else. I click on live view and the camera mirror locks up and I get the image on the computer screen, in real time. I then do my focus adjustment,, set my shutter, and f stop via the computer. That where the computer assist seems to stop. Yes, I do know that I have to close the live view. I then try to use what looks like a shutter button on the computer screen and nothing happens. I can click the shutter manually and two things happen. I have registered Photoshop to receive the photos. Photoshop which is already open, received the new image as a jpg. The second thing that happens is the a small “screen” which had the same photo as photoshop opens, this is the screen that open if you have no project/program registered. I cannot make the camera function (take a photo) via the computer. Has any one gotten their computer to take the photo or do you have to push the shutter manually? You mengtioned normal remote shooting, is that different that using live view?

Re: D1 Mark III firmware 1.3.2, Using EOS utility Liveview.

jclang — Tue, 24 Dec 2013 19:09:50 GMT

Sorry I did not answer all the questions. I have tried three diferent lens and am shoting stills. the camers is on a tripod.

Re: D1 Mark III firmware 1.3.2, Using EOS utility Liveview.

ebiggs1 — Tue, 24 Dec 2013 19:48:05 GMT

Here is my steps:

1 - press LIVE VIEW SHOOT

2 - Look at your screen. Focus and what ever.

3 - Press Compose

4 - Shoot

Re: D1 Mark III firmware 1.3.2, Using EOS utility Liveview.

jclang — Tue, 24 Dec 2013 19:49:33 GMT

when you indicate "shoot", are you using the shutter button or the button on the computer screen? and if so which one, can you do a screen shot?

Re: D1 Mark III firmware 1.3.2, Using EOS utility Liveview.

ebiggs1 — Tue, 24 Dec 2013 20:00:28 GMT

Certainly here ya go.

Re: D1 Mark III firmware 1.3.2, Using EOS utility Liveview.

ebiggs1 — Tue, 24 Dec 2013 20:02:24 GMT

"when you indicate "shoot", are you using the shutter button or the button on the computer screen?"

The round button on the right of the screen. Live View, Compose and then press the round looking button.

Re: D1 Mark III firmware 1.3.2, Using EOS utility Liveview.

jclang — Tue, 24 Dec 2013 21:30:43 GMT

First thanks for all the help so far!

I am beginning to feel dumber than usual. I have tried this on two different computers and get nowhere. Being redundant: start EOS program and get right hand program. Camera is on!

1. click on live LiveView. Its the third choice from the bottom. Get the image on the screen, the mirror on the camera has locked up.

2. The left hand screen is now in LiveView. On the upper right hand side of the LiveView screen click to the right of LiveView button and click on Compose. That changes the menu items below it. So far so good. Are we still on the same page,\?

3. Then you are indicating that I should click on the button on the right side of the screen. Should that be the left? In the lower left had side of the LiveView screen there are two icons- a round black button and a camera/file icon, clicking on the button I still get nothing.

4. The only thing I notice different between your screen shots and my screen is in the upper right corner of the EOS menu I have a little red light and yours appears to be white or clear. It that important?

Re: D1 Mark III firmware 1.3.2, Using EOS utility Liveview.

ebiggs1 — Tue, 24 Dec 2013 21:34:33 GMT

Re: D1 Mark III firmware 1.3.2, Using EOS utility Liveview.

ebiggs1 — Tue, 24 Dec 2013 21:38:21 GMT

Hope this is more clear than right or left here and there. This is how mine works and works well on a WIn 8.1 machine with the latest EOS Utility.

Is your lens in MF? It needs to be, if not.

Re: D1 Mark III firmware 1.3.2, Using EOS utility Liveview.

jclang — Tue, 24 Dec 2013 21:47:04 GMT

I think I have it, its the little red light in the upper right corner of the EOS menu. What does that indicate and how do I get it to go away? That is the only thing different in our setups.

Re: D1 Mark III firmware 1.3.2, Using EOS utility Liveview.

jclang — Tue, 24 Dec 2013 21:50:04 GMT

yes all the lens are in manual mode.

Re: D1 Mark III firmware 1.3.2, Using EOS utility Liveview.

ebiggs1 — Tue, 24 Dec 2013 23:02:10 GMT

That is the focus confirmation indicator. That is likely your problem. The lens is not in focus and the camera will not fire.