topic Re: The EOS RP video resolution settings can't be changed. in EOS DSLR & Mirrorless Cameras

The EOS RP video resolution settings can't be changed.

Cstyle168 — Fri, 10 Jan 2020 11:17:52 GMT

After I updated to version 1.4.0, I couldn't change the video resolution; not so sure what went wrong. Does anyone have the same problem?

Re: The EOS RP video resolution settings can't be changed.

shadowsports — Fri, 10 Jan 2020 13:39:07 GMT

Greetings,

Are you not able to change the settings at all? When these types of issues occur, the first thing to do is factory reset the camera and attempt to change the setting(s) again. If this doesn't help, you can try reflashing or contact Canon.

My recommendation is reset, retest and contact Canon if you encounter the same problem.

Re: The EOS RP video resolution settings can't be changed.

kvbarkley — Fri, 10 Jan 2020 13:40:59 GMT

Or get into one of the "advanced modes" : PAS or M.

Re: The EOS RP video resolution settings can't be changed.

Cstyle168 — Sat, 11 Jan 2020 00:04:28 GMT

Thank you for your advice,

I have already tried to reset the settings; however, the video resolution setting page still remained the same. I will contact Canon.

Re: The EOS RP video resolution settings can't be changed.

Cstyle168 — Sat, 11 Jan 2020 00:08:30 GMT

Thanks for your reply,

Sadly, I have already attempted to change the settings from the "advanced modes" and the screen still did not allow me change the video resolution.