topic Re: New EOS RP Firmware update program triggered randomly, bricks camera in EOS DSLR & Mirrorless Cameras

New EOS RP Firmware update program triggered randomly, bricks camera

behnkejh — Fri, 27 Dec 2019 13:47:14 GMT

I received a new, much-anticipated EOS RP as a Christmas gift.

The first time that I turned the camera on, it immediately displayed this message:

There was no option to cancel out of this; the camera is completely inoperative while in this state, and even turning camera off didn't work (the only way to turn the camera off was to remove the battery).

I was able to follow the instructions from the Canon web site, download the latest 1.4 firmware to an SD card, and update the firmware. The camera then seemed to work fine and I was happily taking photos. I was able to turn the camera off and on with no problem without getting this message.

The next morning, I turned the camera on and the message appeared again. Again, I was unable to cancel out of the request, the camera was completely inoperative, and I had to remove the battery to turn it off. Replacing the battery simply caused the firmWARE update request to re-appear.

I updated the firmware for a second time and the camera again worked fine for a few hours; IIwas able to take Xmas morning photos and was shooting all day. Note that when updating the firmware for the second time, the camera stated that I was updating from version 1.4 to version 1.4; the most current firmware was already loaded on the camera and I was just overwriting it.

The message appeared a third time, again after simply turning the camera on. Again, there was no way to refuse to update the firmware and the camera was completely inoperative. This time, I believe that I just swapped out the battery or opened / shut the battery door and the camera turned on normally.

I turned on my camera again this am and, again, I was prompted to update the firmware and my camera is now completely operative. I've swapped out both batteries and several cards, but each time I try to turn the camera on the same message appears w/ no functionality.

The only similar issues that I could find on the Web / Canon support were some users describing similar problems that they had with a 70D and 6D:

https://www.pixellicious.com/canon-firmware-update-program-error/

Canon Community article:

https://community.usa.canon.com/t5/EOS/70D-frozen-on-quot-Firmware-update-program-quot-Update-file/td-p/169560

https://www.magiclantern.fm/forum/index.php?topic=15285.0

Again...this message requesting (demanding?) that I update the firmware appeared the very first time that I turned the camera on and gave my no option to refuse / cancel out. I've already updated the firmware twice and don't want to do so again. I could fix the issue most likely by just updating the firmware again, but obviously having a brand-new camera randomly fail / ask for a firmware update in the middle of a photo shoot is completely unacceptable.

Has anyone experienced similar problems with firmware / the EOS RP? Why would the camera's firmware update program be randomly triggered when the latest firmware is already installed?

I'll try to contact Canon technical support today, but my instinct at this point is that this unit may be a "lemon" and that I should exchange it at the store for another EOS RP that actually turns on without requiring a firmware update.

Thoughts? Any information appreciated.

-Jim

Re: New EOS RP Firmware update program triggered randomly, bricks camera

RobertTheFat — Fri, 27 Dec 2019 13:57:08 GMT

It does sound as though there's something wrong and that your proposed action items are the correct ones. I assume you bought the camera from an authorized Canon dealer. Otherwise, things could be more complicated.

Re: New EOS RP Firmware update program triggered randomly, bricks camera

behnkejh — Fri, 27 Dec 2019 14:03:49 GMT

Thanks for the quick reply...I've already spoken to the store, am planning a Monday trip to B and H in NYC to exchange.

The problem with this issue is that they might offer to just update the firmware, in which case the camera will likely work just fine as before...but for how long? Given the random nature of the failures, I'll never be confident that the issue won' re-occur. I've never had any issue of this kind with the two Rebel cameras that I've owned.

Thanks again!

Re: New EOS RP Firmware update program triggered randomly, bricks camera

Waddizzle — Fri, 27 Dec 2019 14:29:35 GMT

After you did the firmware update, did you delete it from the card. I immediately reformat the card after an update.

Re: New EOS RP Firmware update program triggered randomly, bricks camera

behnkejh — Fri, 27 Dec 2019 14:34:34 GMT

I deleted the firmware update from the card after performing the update / before using it in the camera again. Note that the first time that I turned the camera on I was using a brand new SD card...

Re: New EOS RP Firmware update program triggered randomly, bricks camera

Waddizzle — Fri, 27 Dec 2019 14:42:29 GMT

@behnkejh wrote:
I deleted the firmware update from the card after performing the update / before using it in the camera again. Note that the first time that I turned the camera on I was using a brand new SD card...

Did you format the new SD card, which I assume was full size SD card.

Re: New EOS RP Firmware update program triggered randomly, bricks camera

behnkejh — Fri, 27 Dec 2019 14:44:26 GMT

Prior to inserting it into the camera the first time? No...95% sure that I inserted it out of the package...

Re: New EOS RP Firmware update program triggered randomly, bricks camera

Waddizzle — Fri, 27 Dec 2019 15:13:04 GMT

@behnkejh wrote:
Prior to inserting it into the camera the first time? No...95% sure that I inserted it out of the package...

SD cards should always be formatted, preferably in the camera, prior to first use. I think you need to contact Canon Support.

Re: New EOS RP Firmware update program triggered randomly, bricks camera

RobertTheFat — Fri, 27 Dec 2019 15:22:45 GMT

@behnkejh wrote:
Thanks for the quick reply...I've already spoken to the store, am planning a Monday trip to B and H in NYC to exchange.

The problem with this issue is that they might offer to just update the firmware, in which case the camera will likely work just fine as before...but for how long? Given the random nature of the failures, I'll never be confident that the issue won' re-occur. I've never had any issue of this kind with the two Rebel cameras that I've owned.

Thanks again!

It would be unlike B&H to handle it that way. If you ask for an exchange, my bet is that they'll give it to you.

Re: New EOS RP Firmware update program triggered randomly, bricks camera

ebiggs1 — Fri, 27 Dec 2019 15:45:56 GMT

"Why would the camera's firmware update program be randomly triggered when the latest firmware is already installed?"

Why? It easy, there is something wrong with the camera. B&H will make it right, I have no doubt.

It is not likely the fault with the SD card or the fact you didn't pre-format it. However, sometimes unpredictable issues may occur during data read/write if you try to use an unformatted SD card. Perhaps you might try to format it on your Windows computer and see if the camera now works.

Re: New EOS RP Firmware update program triggered randomly, bricks camera

behnkejh — Fri, 27 Dec 2019 20:12:14 GMT

Tried low-level formatting an SD card and inserted into the camera, still unable to use.

I could probably get the camera working again by re-installing the firmware for a third time but given the erratic behavior of the camera and the feedback from the forum, I think that the best thing to do is to take the camera back to B and H and try to get it exchanged.

Thanks for the feedback!

Re: New EOS RP Firmware update program triggered randomly, bricks camera

wq9nsc — Fri, 27 Dec 2019 21:00:40 GMT

The camera clearly has an issue and you could format the SD card as many different ways as you like while whispering magical incantations and that particular camera still isn't going to work correctly. You are correct in your first post that this camera has a defect and B&H will exchange it for you. They have excellent service both in store and online.

There is a problem with your specific camera suffering firmware corruption. It isn't like a PC that will try to update itself as soon as it is connected to the internet, Canon didn't ship it with the camera needing an update before it would even function and that attempt to immediately update upon power up indicates a hardware issue causing corruption of the firmware.

Rodger

Re: New EOS RP Firmware update program triggered randomly, bricks camera

ebiggs1 — Fri, 27 Dec 2019 21:34:54 GMT

"...you could format the SD card as many different ways as you like while whispering magical incantations...."

Whoa now!

I never tried that but it sounds like it just might work! Do you have any good "magical incantations" to try? I like Harry Potter.

Re: New EOS RP Firmware update program triggered randomly, bricks camera

wq9nsc — Fri, 27 Dec 2019 21:59:32 GMT

Ernie,

Unfortunately those magical incantations don't work for us mere mortals but I am pretty sure Harry interned in lens development with Canon because some of their glass does seem to be magical 🙂

I am also a Potter fan. My daughter was born when this series was being written and I read the first two books of the series to her when she was quite young and she started reading the others by herself when she was in the first grade. It is books like ththese which capture and inspire kids with the fun and magic of reading which will serve them well throughout their lives.

Rodger

Re: New EOS RP Firmware update program triggered randomly, bricks camera

ebiggs1 — Fri, 27 Dec 2019 23:21:37 GMT

Re: New EOS RP Firmware update program triggered randomly, bricks camera

behnkejh — Fri, 03 Jan 2020 22:14:19 GMT

Solution to my issue: hopped on a NJ Transit train to NY Penn Station with my daughter, walked ~ 2 blocks to B and H, went to the dedicated customer service center, told them what was wrong, got a new unit (magically appeared on a conveyor belt) within 10 minutes no questions asked, fired it up then and there, worked fine...problem solved...walked to Rockefeller Center with my daughter to check out the Sacks 5th Ave. windows and do the NYC Xmas tree thing...

For future reference, I guess that anything like this issue is indicative of hardware failure...

Thanks to all for the input!

-Jim

Re: New EOS RP Firmware update program triggered randomly, bricks camera

Waddizzle — Fri, 03 Jan 2020 22:59:33 GMT

@behnkejh wrote:
Solution to my issue: hopped on a NJ Transit train to NY Penn Station with my daughter, walked ~ 2 blocks to B and H, went to the dedicated customer service center, told them what was wrong, got a new unit (magically appeared on a conveyor belt) within 10 minutes no questions asked, fired it up then and there, worked fine...problem solved...

For future reference, I guess that anything like this issue is indicative of hardware failure...

Thanks to all for the input!

-Jim

The conveyer belt system at B&H is an amazing [sight]. It reminds me of Sants's Workshop at the North Pole.

Re: New EOS RP Firmware update program triggered randomly, bricks camera

wq9nsc — Fri, 03 Jan 2020 22:56:41 GMT

Glad it worked out for you Jim and B&H is a class act. I wish I could find a Cadillac dealer with their level of customer service 🙂

Enjoy your newest EOS RP 🙂

Rodger