topic Re: canon camera not recognized by windows 10 in EOS DSLR & Mirrorless Cameras

EOS Rebel T3i not recognized by Windows 10

atuk02 — Wed, 15 Feb 2023 14:01:29 GMT

Windows 10 will not recognize my eos T3i camera. I get an exclamation mark in device manager under other devices.

If there is a workaround until this problem is resolved please share your findings.

Thanks,

Albert

Re: canon camera not recognized by windows 10

ebiggs1 — Fri, 04 Sep 2015 13:55:18 GMT

Does the T3i show up in Explorer? There are no drivers required or supplied to use Win 10. It is unlikely a Win 10 problem or a problem with the T3i. You may have to set the T3i to PTP in the menu.

Try a new USB cable. Try a different USB port as the one you are using may be faulty. Look elsewhere for the problem but until you find it, get a card reader and just use it instead.

Re: canon camera not recognized by windows 10

associateit — Wed, 16 Sep 2015 21:37:57 GMT

Hello,

I have the exact same problem with my Canon T5i on Windows 10 Pro. This camera is perfectly detected on another computer on Windows 7 Pro so this is not a cable issue nor a camera issue. Please see the screen captures below.

I tried to find a download of this driver on the canon support page and the web, without success. The Windows driver update does not find any working driver neither. The SD card reader won't work for me since I need the camera to be properly detected by the system to use it as a webcam.

Re: canon camera not recognized by windows 10

ebiggs1 — Thu, 17 Sep 2015 12:55:37 GMT

There is no driver because no driver is required. The screen you show is just a generic Windows screen. Windows 10 sees my very old 1D Mk IIn with no problem or driver needed. Just because a Win 7 saw the camera has nothing to do with your current issue. Something else is wrong. Bad port, bad cable, who knows but Win 10 is able to see it.

Now EOS Utility will not see my 1D Mk IIn because it is too old. Is that what you mean? EOSU doesn't see it on Win 10?

Re: canon camera not recognized by windows 10

associateit — Thu, 17 Sep 2015 20:46:04 GMT

Hello,

I found the solution! For your information, a driver is required for every peripherals on Windows or any other OS. For Windows, the driver can be already stored in the OS folder like C:\Windows\System32\DriverStore or downloaded automatically through Windows Update when you plug in the peripheral. In some case when Windows does not find the driver, it might be necessary to manually download a driver and manually install it.

I my case, the issue was that I installed Windows 10 N Pro 64b on my computers. The N version does not include Windows Media Player which comes with the MTP (Media Transfert Protocol) driver.

So, if you are in my case, you need to download and install the "Media Feature Pack for N and KN versions of Windows 10" which will install the MTP driver : https://www.microsoft.com/en-us/download/details.aspx?id=48231

Now my T5i is properly detected by the system.

Re: canon camera not recognized by windows 10

ebiggs1 — Fri, 18 Sep 2015 14:41:26 GMT

"There are no drivers required or supplied to use Win 10."

I did not know I needed to qualify that statement to include, from Canon. Which as you found out does not indeed have one.

I assumed too much, I fear.

Re: canon camera not recognized by windows 10

SyracuseSteve — Fri, 27 Nov 2015 21:51:03 GMT

OMG! Thank you. I have been struggling with this issue and the solution was so simple. Thnaks!

Re: canon camera not recognized by windows 10

marciar981 — Wed, 16 Mar 2016 15:04:18 GMT

associateit - Thank you so much for taking the time to share your soluction. I was going through great frustration since my recent update to Windows 10. I found your post, updated my media player driver and it has now solved 95% of the issues I was having since the update. Thanks, again!! ~Marcia

Re: canon camera not recognized by windows 10

Carole2 — Sat, 02 Jul 2016 02:18:57 GMT

I found a way to download my photos under Canon Utilities in the Apps section for Windows 10. I guess you can tell I am not a real techie by the way I explained this. I just connected by camera via the same old usb cord and clicked on Apps and then on Canon Utilites and that actually worked! Maybe it will help you too...

Re: canon camera not recognized by windows 10

Carole2 — Sat, 02 Jul 2016 02:45:23 GMT

Brilliant! This worked for my T5i as well as for another inexpensive "pocket" camera. Thank you thank you!!!

Re: canon camera not recognized by windows 10

ion_bucur — Thu, 25 Aug 2016 17:02:14 GMT

Hello,

I can't connect my Canon PowerShot A530 to my MS Windows computer.

I can't download images that I have in my Cannon PowerShot A530 camera, unfortunately...

What can I do, please?

Should I buy a new camera? Could it be compatible with the older one, please?

Have a nice day!

Thank you,

Ion

Re: canon camera not recognized by windows 10

ion_bucur — Thu, 25 Aug 2016 17:11:03 GMT

Hello,

I can't connect my Canon PowerShot A530 to my MS Windows 10, computer. My computer doesn't see my camera.

I can't download images that I have in my Cannon PowerShot A530 camera, unfortunately... What can I do, in your opinion, please? Maybe I should buy a new camera. But could it be compatible with the older one in order to save actual images, please?

Heve a nice day!

Thank you,

Ion

Re: canon camera not recognized by windows 10

RobertTheFat — Thu, 25 Aug 2016 17:49:05 GMT

@ion_bucur wrote:
Hello,
I can't connect my Canon PowerShot A530 to my MS Windows 10, computer. My computer doesn't see my camera.
I can't download images that I have in my Cannon PowerShot A530 camera, unfortunately... What can I do, in your opinion, please? Maybe I should buy a new camera. But could it be compatible with the older one in order to save actual images, please?

Heve a nice day!
Thank you,
Ion

If you're using Windows 10N, or any other crippled version, be sure to read all the previous posts in this thread.

Re: canon camera not recognized by windows 10

coachgeorge — Mon, 20 Feb 2017 00:13:47 GMT

You are the man!.

I knew I needed an MTP Driver, I just didn't know where it was.

Thanks!

Re: canon camera not recognized by windows 10

KathiJ — Thu, 23 Feb 2017 18:45:46 GMT

my pc does not recognize the card for my Canon Power Shot Elph 300 hs. What can I do?

Re: Canon camera t3i

Meow-Meow — Sun, 26 Feb 2017 18:48:50 GMT

After a windows 10 upgrade my Canon camera Rebel EOS T3i no longer will work with windows 10. I don't think it recognizes the USB port.

Re: canon camera not recognized by windows 10

Meow-Meow — Mon, 27 Feb 2017 18:39:45 GMT

After a windows 10 upgrade my Canon Rebel EOS T3i is no longer recognized. I sometimes get a Camera 'Icon' with an explanition point. Does anyone know how to fix? But I have not been able to fix the problem.

Re: canon camera not recognized by windows 10

Richard — Mon, 27 Feb 2017 21:38:24 GMT

Hi Meow-Meow,

Thank you for your post.

When you see your camera with an exclamation point, are you seeing this in the Device Manager or are you seeing this on the File Explorer?

Re: canon camera not recognized by windows 10

Meow-Meow — Tue, 28 Feb 2017 05:12:22 GMT

It only shows up in file explorer for about 20 seconds then vanishes as though it was never there. I tried to change the settings when it's their but it doesn't hang around long enough. I generally can get the camera icon to come back if I turn off the camera and then back on. Everything worked fine before the Windows10.

Re: canon camera not recognized by windows 10

Stephen — Tue, 28 Feb 2017 13:32:31 GMT

Hi Meow-Meow!

We know the camera is compatible with Windows 10, so you might try a different USB cable, or different port. If this is a desktop computer, try using a port in the back of the computer instead of one in the front. If it's a laptop, try any other port. It could also be a cable issue that just happened to pop up after the upgrade to Windows 10, so we'd suggest trying a different cable if moving to an alternate USB port doesn't resolve the issue.

If that doesn't work, the next step would be to try the camera with another computer running Windows 10 to make sure the camera is operating properly.

If you need help with any of this, our US-based technical support team will be happy to guide you one-on-one. Their contact information can be found at http://Canon.us/ContactCF