topic Re: 5D Mark IV Shows "FULL" when trying to remote shoot using Digital Photo Professional 4 in EOS DSLR & Mirrorless Cameras

5D Mark IV Shows "FULL" when trying to remote shoot using Digital Photo Professional 4

Rational1 — Sat, 07 Dec 2019 19:45:08 GMT

If I use WiFi to tether my Mark IV to my Windows 10 desktop computer I can successfully open Digital Photo Professional 4 and control the camer, EXCEPT for actually taking a picture. When the shot is composed and ready to take the message window to the left of the on-screen shutter release button has a warning message that states "No more shot [sic] is available." If I press the shutter release on the camera the topp display flashes "FULL" in the upper left corner where white balance is displayed. There is a freshly formatted (in camera) SD card and a freshly formatted (in camera) CF card. If I close out of the EOS utility I can shoot thousands of photos. Any advise on what I am doing wrong that causes the remote shooting window to show "FULL" ???

Re: 5D Mark IV Shows "FULL" when trying to remote shoot using Digital Photo Professional 4

Tim — Sat, 07 Dec 2019 23:54:55 GMT

Rational1,

There are a few troubleshooting steps I'd like to help resolve this issue. We'll reset the camera, which should restore it to a default state. These steps should clear out the memory and thereby any errors which may be present.

- Anything attached or installed in the camera — memory cards, the lens, the battery, battery grips should all be removed.

- Once the lens is off let's check it using the steps below.

a) Clean the lens contacts* to restore connection with the body.

d) Try using a different memory card. All memory cards should be properly formatted in your camera prior to use.

*Warning - Do not clean lens contacts on either a Canon lens or the camera body with an eraser! It's easy to rub off the gold plating on these contacts and end up with data communication problems! Our strong recommendation is to use a soft, clean, micro fiber cloth. Please do not use anything abrasive.

b) Try using a different Canon EF series lens. It doesn't have to be the same focal length as the one you were using.

c) If you are using a third party lens, we recommend discontinuing its use. There can sometimes be communication error related issues with third-party lenses. Ensuring that you're using a Canon lens eliminates that as a potential factor in the error.

If the issues seem to persist the next step would be to send the equipment to Canon for service.

You may fill out an online repair request form at the following link to setup your repair using our online service.

https://www.usa.canon.com/internet/portal/us/home/support/service-repair

Re: 5D Mark IV Shows "FULL" when trying to remote shoot using Digital Photo Professional 4

Tronhard — Sun, 08 Dec 2019 01:10:19 GMT

Just as a thought

1. Do you have the issue when you simply take a photo with the camera untethered? If so, does it work OK

2. Have you tried using a cable to connect your computer to the camera and then attempting to shoot in tethered mode?

Re: 5D Mark IV Shows "FULL" when trying to remote shoot using Digital Photo Professional 4

Rational1 — Sun, 08 Dec 2019 18:16:15 GMT

Brand new camera and memory cards. I removed everything from the body except the (Canon) battery and reset the camera, cleaned the contacts with a very fine microfiber cloth designed for cleaning gold-plated contacts, inserted a brand new memory card (just an SD card, left the CF card slot empty, connected a different lense (all my lenses are Conon lenses). Still no luck with shooting when tethered, regardless of whether the tethering is via WiFi or USB cable. Untethered the camera works perfectly with all lenses and all memory cards - I only get the "FULL" message when tethered.

Re: 5D Mark IV Shows "FULL" when trying to remote shoot using Digital Photo Professional 4

Rational1 — Sun, 08 Dec 2019 18:17:49 GMT

Untethered the camera works perfectly. Tethered (whther wirelessly or by USB) I get the "FULL" message on the top-of-camera LCD and in the on-screen control window.

Re: 5D Mark IV Shows "FULL" when trying to remote shoot using Digital Photo Professional 4

Tronhard — Sun, 08 Dec 2019 18:37:20 GMT

@Rational1 wrote:
Untethered the camera works perfectly. Tethered (whther wirelessly or by USB) I get the "FULL" message on the top-of-camera LCD and in the on-screen control window.

It sounds to me more like a software issue or a firmware issue. It doesn't look like anything to do with the contacts from what you are describing.

Does your camera have the latest version of firmware installed?

I would suggest uninstalling, then downloading and installing a new version of the camera connect software from the Canon website, reset all funtions and set it up again.

Re: 5D Mark IV Shows "FULL" when trying to remote shoot using Digital Photo Professional 4

Waddizzle — Sun, 08 Dec 2019 18:55:34 GMT

Did you format the memory cards? When you click [Remote Shooting] in DPP, do you see a screen like this?

It should be writimg to your hard drive, not your camera.

Re: 5D Mark IV Shows "FULL" when trying to remote shoot using Digital Photo Professional 4

Rational1 — Sun, 08 Dec 2019 19:22:31 GMT

Yes, As I indicated in a previous reply I in-camera formatted the memory cards, and as I indicated, when shooting everything works perfectly (this includes writing the files to the cards.) Yes, I can set the preferences (and have) to store the photos in a destination folder on the computer, and have checked the permissions (in fact, the EOS Utility creates the folder the way my preferences are set).

Re: 5D Mark IV Shows "FULL" when trying to remote shoot using Digital Photo Professional 4

Rational1 — Sun, 08 Dec 2019 19:36:49 GMT

Yes, this is a new MarkIV (I've been shooting with a Mark III for years so I'm familiar with most of the camera features (except thos new to the Mark IV). As it was a new camera I uninstalled all the Canon software I had on my computer, downloaded all new software from the website, including firmware, installed the new firmware before doing anything else with the camera, and the installed all new software on the computer. Note that this is a single point of failure (tethered shooting) and all other software features and programs work perfectly. The camera also works perfectly. ONLY tethered shooting fails, and the "FULL" message is consistent within the EOS Utility and the Camera. Firmware is 1.2.1. For important file downloads (like firmware) I always download two copies of the file and compute and compare CRCs for both files, insuring neither was corrupted during download. New firmware installed without any apparent problems.

Re: 5D Mark IV Shows "FULL" when trying to remote shoot using Digital Photo Professional 4

Waddizzle — Sun, 08 Dec 2019 19:41:21 GMT

@Rational1 wrote:
Yes, As I indicated in a previous reply I in-camera formatted the memory cards, and as I indicated, when shooting everything works perfectly (this includes writing the files to the cards.) Yes, I can set the preferences (and have) to store the photos in a destination folder on the computer, and have checked the permissions (in fact, the EOS Utility creates the folder the way my preferences are set).

That is the download folder used the EOSU. DPP does not use that setting. DPP has a separate setting for Remote Shooting. When you click [Remote Shooting] you should see the window in my screenshot. Where is yours set to store files?

Re: 5D Mark IV Shows "FULL" when trying to remote shoot using Digital Photo Professional 4

Tronhard — Sun, 08 Dec 2019 19:42:20 GMT

You say you have removed the CF card.... Is there a remote possiblity that the tethered configuration is expecting the CF card to be there? Could you put in a CF card and try just to elimenate that option?

Re: 5D Mark IV Shows "FULL" when trying to remote shoot using Digital Photo Professional 4

Waddizzle — Sun, 08 Dec 2019 19:46:55 GMT

@Rational1 wrote:
If I use WiFi to tether my Mark IV to my Windows 10 desktop computer I can successfully open Digital Photo Professional 4 and control the camer, EXCEPT for actually taking a picture. When the shot is composed and ready to take the message window to the left of the on-screen shutter release button has a warning message that states "No more shot [sic] is available." If I press the shutter release on the camera the topp display flashes "FULL" in the upper left corner where white balance is displayed. There is a freshly formatted (in camera) SD card and a freshly formatted (in camera) CF card. If I close out of the EOS utility I can shoot thousands of photos. Any advise on what I am doing wrong that causes the remote shooting window to show "FULL" ???

Now I am confused. Are you trying to use the EOSU or DPP to do Remote Shooting? Each app works independently of the other app.

Re: 5D Mark IV Shows "FULL" when trying to remote shoot using Digital Photo Professional 4

Rational1 — Sun, 08 Dec 2019 20:10:24 GMT

Yes, as shown below. However, you can shoot tethered directly from the EOS Utility and do not need to use DPP. I have DPP 4.11.0.2 (most recent) and if I wish to use DPP I have the following destination set (which also shows up in the EU shooting window):

Re: 5D Mark IV Shows "FULL" when trying to remote shoot using Digital Photo Professional 4

Tronhard — Sun, 08 Dec 2019 20:02:49 GMT

I have a 5DIV. I have just downloaded the software, installed it and connected to my PC via the cable. It all worked flawlessly.

Re: 5D Mark IV Shows "FULL" when trying to remote shoot using Digital Photo Professional 4

Rational1 — Sun, 08 Dec 2019 20:07:13 GMT

@Tronhard - I'm glad that everything works for you, but what I am looking for is possible reasons why it does NOT work for me.

Re: 5D Mark IV Shows "FULL" when trying to remote shoot using Digital Photo Professional 4

Waddizzle — Sun, 08 Dec 2019 20:08:43 GMT

Yup, I am still confused. Which application are you using? EOSU or DPP4?

You are saying that it using DPP4 in the title. But now you say you are using EOSU.

Re: 5D Mark IV Shows "FULL" when trying to remote shoot using Digital Photo Professional 4

Tronhard — Sun, 08 Dec 2019 20:14:23 GMT

That was not my point - think about it... If I am downloading the same software as you then the fact that it works for me should suggest we can elimenate the software from the suspects list.

Re: 5D Mark IV Shows "FULL" when trying to remote shoot using Digital Photo Professional 4

Tronhard — Sun, 08 Dec 2019 20:18:22 GMT

The camera works in untethered mode, so it does not suggest a malfunction in the photo taking and storage to Cards functions.
It does not work in either wifi or cable connection, so that suggests it exists at a point before they come into play.
Unless I am missing something That leaves with the firmware on your camera or a bios ship hardware error...

Re: 5D Mark IV Shows "FULL" when trying to remote shoot using Digital Photo Professional 4

Rational1 — Sun, 08 Dec 2019 20:20:09 GMT

I apologize - I have tried both, with the same result. DPP and EU both use the same shooting window which is where I see the problem. DPP actually launches EU to open the shooting control window, but opening DPP first is not required. Again, the lack of clarity was my fault, but the "FULL" message appears in the shooting control window whether launched from DPP (View>Remote Shooting Window) or from EU (Remote Shooting). It is the same shooting control window, regardless of the method used to launch "Remote Shooting"

Re: 5D Mark IV Shows "FULL" when trying to remote shoot using Digital Photo Professional 4

Rational1 — Sun, 08 Dec 2019 20:27:44 GMT

@Tronhard Thank you, that was a very helpful clarification, and a thought process I would not have managed without you spelling it out. I will re-install the firmware (if it will let me, given that the versions are the same) and if that doesn't work then I'll report back here and contact Canon. I agree with your logic and it seems the best way to isolate the issue, since everything else appears to work as expected.