topic Re: Microphone not working (internal mic) in EOS DSLR & Mirrorless Cameras

Microphone not working (internal mic)

bethanycaldera — Mon, 02 Dec 2019 05:16:24 GMT

Hello Everyone,

I have a canon 6d, everything is working great except when I record videos the microphone is not recording. I tried going back to factory settings. I tried the manual mode, and changing the volume but when I get to this step it does not register any sound its picking up. I'm not sure what else to do. Any help would be appericated!

Thanks!

Re: Microphone not working (internal mic)

wq9nsc — Mon, 02 Dec 2019 13:48:23 GMT

Your camera may not be able to record audio when video capture is set for a high frame rate. Try dropping to a lower frame rate and see if it will record audio. My 1DX 2 has a note in the manual that audio will not be recorded when higher frame rate video capture is selected.

Rodger

Re: Microphone not working (internal mic)

kvbarkley — Mon, 02 Dec 2019 14:38:41 GMT

That is only for "slow motion" modes that play back at a lower frame rate. 60 fps should be fine.

I suggest you call Canon and let them walk you through.

Do you see anything on the audio meters?

Re: Microphone not working (internal mic)

bethanycaldera — Mon, 02 Dec 2019 16:39:55 GMT

When I go to recordiing volume it is not registering anything, I feel like every now and then I see two bars but goes no further. Semi annoyed b/c I hardly use it and I finally have a use for video and it's not working lol =( I emailed tech support hopefully they have an idea.

Re: Microphone not working (internal mic)

kvbarkley — Mon, 02 Dec 2019 19:50:11 GMT

Don't email, call! That way you can get an immediate answer.