topic Re: LCD screen has gone blank in EOS DSLR & Mirrorless Cameras

LCD screen has gone blank

RLaCount — Wed, 27 Feb 2013 05:59:37 GMT

I received the Rebel t4i for Christmas. It's been working great until today. The lcd screen no longer shows any information. If I press any of the setting buttons (ISO, etc), nothing shows up. It worked fine this past weekend.

Re: LCD screen has gone blank

ScottyP — Wed, 27 Feb 2013 11:17:57 GMT

It is probably just turned off. press live view and see what happens, if anything.

Re: LCD screen has gone blank

RLaCount — Sat, 02 Mar 2013 14:43:34 GMT

Thank you, but that's not it. It goes blank while I'm using the camera. I can't see my shot settings and it doesn't show the picture after I take it. I never had this problem with my Rebel xTi.

Rebekah

Re: LCD screen has gone blank

ScottyP — Sat, 02 Mar 2013 22:48:38 GMT

Will it work under any circumstances?

Will it work (show moving pictures) in live view shooting movies?

If you press "MENU" do you see anything?

If you hit the "PLAY" button can you view photos you have taken?

Re: LCD screen has gone blank

ScottyP — Sun, 08 Mar 2015 14:24:15 GMT

Also try this:
 
1.) Press the "INFO" button on the back of the camera.  Upper Left, right next to the eye cup.  Press it repeatedly and it should cycle through the different modes. One of the modes is actually "LCD OFF", so that could be the culprit.
 
2.) Also make sure that the rubber "eyecup" padding has not slid up 1/4 inch and covered the "display off sensor" that turns the display off when you put your face up to the camera.  If that rubber eye pad (or dirt or makeup or your thumb or anything else) is covering the sensor, then the display would turn off thinking you have the camera up to your face.
 
Any help at all?

Re: LCD screen has gone blank

hunter08 — Mon, 11 Mar 2013 05:44:02 GMT

There is also a 'LCD auto off' on the menu. You can Enable the auto-off or disable.

Re: LCD screen has gone blank

jju — Wed, 26 Mar 2014 11:53:30 GMT

Help! Did you ever find the solution to this problem? My lCD screen went blank this morning, it was working fine yesterday. I called the support center and they had no answers for me.

Re: LCD screen has gone blank

hunter08 — Thu, 27 Mar 2014 03:29:31 GMT

I am sorry, but I ended up sending mine back to get fixed. I never was told what was wrong to begin with. Luckily, it was still under warranty., Again, I'm sorry.

Re: LCD screen has gone blank

cgaskamp32 — Wed, 10 Sep 2014 03:09:50 GMT

Awesome suggestion about the sensor being blocked and making the lcd screen not function. Some makeup had gotten on the sensor and after cleaning it then it was working again! Thanks so much because I was taking it ot the shop tomorrow and you saved the day! Thanks again!

Re: LCD screen has gone blank

ScottyP — Thu, 11 Sep 2014 00:22:36 GMT

Good! Glad you didn't have to go through the ordeal with the shop.

Re: LCD screen has gone blank

raquel54 — Sun, 08 Mar 2015 04:28:08 GMT

Thank you, ScottyP!!! This issue happened to me over the summer, (and just fixed itself) and then again tonight. Didn't even know about the eyecup thing. Thought I was going to have to send it in for repair.

Re: LCD screen has gone blank

ScottyP — Sun, 08 Mar 2015 14:16:17 GMT

Good! It is always great when there is a painless solution to something that seemed like it was going to be a pain.

Re: LCD screen has gone blank

brinnafair — Thu, 23 Apr 2015 17:21:27 GMT

I just had the same problem happen to me today. The viewfinder had somehow been pushed up. So this comment was EXTREMELY helpful.

Re: LCD screen has gone blank

mhdecoursey — Wed, 26 Aug 2015 16:47:21 GMT

My rebel T3i screen has gone permanently dark. I do not find a proximity sensor around the view finder on the T3i and no mention in the manual. No point asking about settings because the screen is dark and settings are not visible. Help, please?

Re: LCD screen has gone blank

mhdecoursey — Wed, 26 Aug 2015 23:28:47 GMT

My rebel T3i LCD screen has gone black, too. Nothing so far suggested has cured. The instructions for the T3i do not mention a proximity detector above the eyepiece or anywhere else, and I do not find one on the camera. I seem to recall there were LCD indicators in the view-through view finder, but that is dark now too, except for the red focus spots when they activate. What do you think -- is it toast?

Re: LCD screen has gone blank

ScottyP — Thu, 27 Aug 2015 10:08:53 GMT

There is a sensor there. It is how the camera turns the LCD display off when you put it to your face and then turns it on again. It senses your face is close. Look in the index, not the table of contents, of the full manual, not the quick reference booklet. You can download it pretty easy and free from the Canon site too.

Pull the eye up up and off. Wipe the whole area with a clean cloth to be sure dirt or makeup isn't blocking the sensor. Put the eye up back on, making sure the rubber cup itself didn't slide up and block the sensor.

Re: LCD screen has gone blank

mhdecoursey — Thu, 27 Aug 2015 15:47:39 GMT

OK, I have here the 323 page instruction manual. http://gdlp01.c-wss.com/gds/0/0300004720/02/eosrt3i-eos600d-im2-c-en.pdf#page=319 The index has 10 entries under D, but nothing that looks like "display off sensor." I have removed the rubber and plastic outer viewfinder fitting from the camera, but can find no such sensor. The plastic above the view window is solid and without features. Here is a drawing of the sensor but it does not look like my camera: http://www.manualslib.com/manual/454362/Canon-Eos-Rebel-Sl1-18-55mm-Is-Stm-Kit.html?page=15#manual

Is it possible there was an earlier version of the T3i that did not have this sensor?

Re: LCD screen has gone blank

Dar — Fri, 11 Sep 2015 01:35:04 GMT

Number 2 was my issue. it's fixed now. Thank you!

Re: LCD screen has gone blank

wefranco — Mon, 28 Sep 2015 12:10:46 GMT

I had the same problem yesterday and the ScottyP suggestion solved it immediatily. Just an additional point, the eyecup padding was just slid 1/16. Thank you for help!

"(2.) Also make sure that the rubber "eyecup" padding has not slid up 1/4 inch and covered the "display off sensor" that turns the display off when you put your face up to the camera."

Re: LCD screen has gone blank

5STARJMS — Mon, 28 Sep 2015 20:44:00 GMT

Hello. My screen is also blank when I cut it on. what did you do to fix yours?