topic Re: Canon 5D Mk IV Problem with light streak on photos in EOS DSLR & Mirrorless Cameras

Canon 5D Mk IV Problem with light streak on photos

Evans2 — Tue, 08 Oct 2019 14:54:18 GMT

Hello All,

I am having a problem on a Canon 5D Mk IV whereby some white light streak is appearing on most photos - taken both indoors and outdoors.. Any ideas on what the problem could be?

Re: Canon 5D Mk IV Problem with light streak on photos

kvbarkley — Tue, 08 Oct 2019 15:09:26 GMT

Bad shutter. It needs to be replaced.

(But show an example in case I am wrong)

Re: Canon 5D Mk IV Problem with light streak on photos

Evans2 — Tue, 08 Oct 2019 16:38:11 GMT

here's an example with the white streak on the right hand side

Re: Canon 5D Mk IV Problem with light streak on photos

Waddizzle — Tue, 08 Oct 2019 16:50:35 GMT

Yup. It looks like a bad shutter. Shutters are delicate mechanisms. Getting dirt between the blades can severely damage the assembly.

Re: Canon 5D Mk IV Problem with light streak on photos

Evans2 — Tue, 08 Oct 2019 17:03:26 GMT

Many thanks @wadizzle for the info.. I guess for this I may have to seek assistance from a Canon service center

Re: Canon 5D Mk IV Problem with light streak on photos

ebiggs1 — Tue, 08 Oct 2019 21:37:46 GMT

Although that isn't a classic example of a failed shutter, it probably is. A call to Canon is in order to make sure. Set up a C&C and tell them what it is doing. 1 (800) 652-2666

Re: Canon 5D Mk IV Problem with light streak on photos

Evans2 — Wed, 09 Oct 2019 04:36:52 GMT

Many thanks @Ebiggs1