topic Re: Camera Connect app not working with iPhone 11 Pro in EOS DSLR & Mirrorless Cameras

Camera Connect app not working with iPhone 11 Pro

Njh — Mon, 07 Oct 2019 22:43:35 GMT

I’ve just bought a new iPhone Pro and no matter what I try I cannot connect my 80D to the Camera Connect app. My wifi settings show that the camera is connected but the easy connection guide continues to tell me that the camera is not connected.

Re: Camera Connect app not working with iPhone 11 Pro

Tim — Wed, 09 Oct 2019 01:40:52 GMT

Hello Njh,

There are some things that we would like to check.

First, in the iOS Wi-Fi settings

1. Go to Settings> Wi-Fi on the iOS device and touch the little blue "i" in a circle next to the camera's SSID (which should show connected, but may not).

2. Choose "Forget This Network".

3. Then, start from the beginning to re-establish a Wi-Fi connection between the iOS device and the camera.

The second part we would like to check is below.

At times, the Canon Camera Connect application for iOS may behave incorrectly when attempting to connect an iOS device to a camera via Wi-Fi. Deleting the app's saved state in the background can oftentimes correct this. This does not harm the app or the device and simply causes the app to launch with a default "state", which can eliminate many issues that prevent the app from connecting to the camera and performing correctly.

To delete the saved state for Canon Camera Connect, do one of the following:

On an iOS device with a Home Button (prior to the iPhone X):
Delete the app's saved state by double-clicking the home button, scroll through the saved states of the apps and find the Canon Camera Connect app, then swipe it up to delete it.
Re-launch the app.

On the iPhone

1. Swipe up from the bottom to the middle of your screen and hold until you see the App Switcher.

2. Swipe left or right to find the Camera Connect app.

3. Swipe up on the Camera Connect app to delete it's background saved state.

4. Re-launch the app.

NOTE: If the Canon Camera Connect app is not performing properly or the camera does not remain connected when attempting to connect with Canon Camera Connect, always attempt to delete the saved state of the app BEFORE uninstalling and re-installing the app and before doing a hard re-boot of the device. This should be troubleshooting step #1 when troubleshooting Canon Camera Connect.

We also recommended ensuring that your iOS device is updated to the latest version.

Re: Camera Connect app not working with iPhone 11 Pro

Njh — Thu, 10 Oct 2019 08:39:36 GMT

Thanks Tim but I had already tried all those steps and still nothing works. I can connect the camera to the point of seeing the wifi connection on the phone but when I go to the app it just won’t play ball - nothing happens and the camera is left saying it’s waiting to connect even though the phone has the connection ticked

Re: Camera Connect app not working with iPhone 11 Pro

Tim — Thu, 10 Oct 2019 21:38:02 GMT

Njh,

We're sorry to hear the issue persists. Given the extended issues that you have been having we would recommend calling our Customer Care Center for live, step by step assistance.

Please call 1-800-652-2666 and follow the prompts for Technical Support. Our agents are available Monday through Friday, from 09:00 am to 09:00 pm and Saturdays from 09:00 am to 7:00 pm. All times EST, excluding holidays.

Re: Camera Connect app not working with iPhone 11 Pro

Njh — Fri, 11 Oct 2019 00:26:25 GMT

Unable to do that - am travelling overseas at the moment so have temporarily fixed the problem with a card reader. Will contact when able

Re: Camera Connect app not working with iPhone 11 Pro

nicolledani — Mon, 04 Nov 2019 19:06:04 GMT

I have the same problem on a new Iphone X with the new IOS.

Ive a canon 5D MK IV. The wifi connect but the app sais that there is no camera conection.

I tried with my old iphone 6 (I was using it till two months sgo) and work fine.

SoI guess the app hasa compatibility problem with the new IOS....

there is a solution or did you find something?

cheers

nico

Re: Camera Connect app not working with iPhone 11 Pro

Njh — Tue, 05 Nov 2019 01:23:06 GMT

No I haven't found a fix as yet as I am travelling - will try again once I'm home and have the time (and stable internet) to follow it up with Canon.

Re: Camera Connect app not working with iPhone 11 Pro

otarakiwi — Mon, 18 Nov 2019 07:06:27 GMT

i had exactly the same problem and i cleared the settings on the camera wifi to factory setting and had to rename the camera and then a new password was made for the camera and i added the new password on my iPhone and now it works! i did go under wifi settings and select forget this network first. Before it was showing connected but 'low data mode'

Re: Camera Connect app not working with iPhone 11 Pro

Njh — Tue, 17 Dec 2019 07:10:33 GMT

Hey thanks - will give it a go now I'm not travelling. Will let you know how I go 😀

Re: Camera Connect app not working with iPhone 11 Pro

Njh — Fri, 27 Dec 2019 01:52:13 GMT

Thank you - have managed to connect using your advice - 😀

Re: Camera Connect app not working with iPhone 11 Pro

ChrisPBacon — Tue, 31 Dec 2019 23:15:41 GMT

I've had similar experience and those few times I've had a stable connection with my iPhone 5, 6S, or 11, the app seemed unresponsive.

Re: Camera Connect app not working with iPhone 11 Pro

flashgordon — Thu, 09 Jan 2020 01:47:04 GMT

I'm having the same problem with connectivity with my iPhone and T7i. It had worked fine previously but I've probably connected 100 times so far and every time it either says the connection failed or just drops off.

I've spent literally hours on the phone with Canon tech support without any resolution.

It ocurred to me to try connecting to a different phone so I did that with the same result - failed! I initially thought it had to be the camera and in fact a Canon rep said I should send it in for repairs. After reading so many posts that others have similar problems though I decided that it can't be the camera.

I then tried connecting to my computer and it worked flawlessly so the Camera's wifi/bluetooth transmitter must be fine.

I don't know what version IOS you're running but I have 13.3 and I think that may have someting to do with it. For now, using Canon Camera Connect is not possible.

If you figure it out please share it with me and I'll be sure to do the same!

Re: Camera Connect app not working with iPhone 11 Pro

behoff — Sun, 11 Oct 2020 19:39:40 GMT

I have the same problem. The iphone has no problem connecting to the 5Dmk4, but then the camera is stuck waiting for the app to start. The strange thing is that the app says it it not connected to a camera, but also displays the camera WiFi :

Camera not connected

EOS5D-299_Canon0A

Ihave updated the camera firmware, deletedand reloaded the app, shut down and restarted the iphone I don't know how many times now ad the camera is just sitting on

Waiting to connect

Start Canon app/software on the smartphone

Is there a different app the Camera is expecting? I used to be able to connect with only occasional problems on my iphone 7

Re: Camera Connect app not working with iPhone 11 Pro

Njh — Sun, 11 Oct 2020 21:29:54 GMT

I eventually reset the camera to factory settings getting rid of any trace of existing g connections and started again from scratch and it worked - I now have a relatively reliable wifi connection between my phone and camera

Re: Camera Connect app not working with iPhone 11 Pro

pferrari — Sat, 02 Jan 2021 22:19:37 GMT

Esta é a maneira correta. Tive o mesmo problema com meu novo Iphone 11. Camera Connect conectado.