topic Re: 5D Mark IV firmware 1.2.1: Cannot import pictures from Canon to my iPad Pro 2018 iOS 13.1.2 in EOS DSLR & Mirrorless Cameras

5D Mark IV firmware 1.2.1: Cannot import pictures from Canon to my iPad Pro 2018 iOS 13.1.2

SpiderWoW — Sat, 05 Oct 2019 21:14:47 GMT

Its about importing to an iPad Pro 2018 (NOT A PC):

Plugging Canon EOS Mark IV with latest firmware (1.2.1 from sep 2019) and 2 cardslots directly in through USB cable and official Apple USB-A -> USB-C adapter -- photo app opened in iOS 12 but import tab never shows up - now with latest iPadOS 13.1.2 it got worse - the photo app does not even start . after starting it manually there is no import button
the device/cam does also not show up in the files app as a cardreader or other cams do
its the same if 1 or 2 cards are inside the cam
wifi is disabled
dual pixel raw is off
i tested also with other Canon EOS Cameras and it works fine with those

- Canon EOS 7D

- Canon EOS R

- Canon Powershot 100 S

i am not interessted in workarrounds like using a card reader !!

Re: 5D Mark IV firmware 1.2.1: Cannot import pictures from Canon to my iPad Pro 2018 iOS 13.1.2

Anonymous — Sat, 05 Oct 2019 20:53:26 GMT

Is WIFI disabled in the camera? See page 572 in the manual.

Re: 5D Mark IV firmware 1.2.1: Cannot import pictures from Canon to my iPad Pro 2018 iOS 13.1.2

SpiderWoW — Sat, 05 Oct 2019 20:54:19 GMT

sure (its draining the battery to fast . i only turn it on when using canons app on my phone for transfer in the "field")

Re: 5D Mark IV firmware 1.2.1: Cannot import pictures from Canon to my iPad Pro 2018 iOS 13.1.2

Anonymous — Sat, 05 Oct 2019 20:55:21 GMT

You can't have a WIFI connection and use the USB connection at the same time. (page 572 in manual).

Re: 5D Mark IV firmware 1.2.1: Cannot import pictures from Canon to my iPad Pro 2018 iOS 13.1.2

SpiderWoW — Sat, 05 Oct 2019 20:56:36 GMT

as i wrote . its disabled!

you missread i guess

Re: 5D Mark IV firmware 1.2.1: Cannot import pictures from Canon to my iPad Pro 2018 iOS 13.1.2

Tronhard — Sun, 06 Oct 2019 01:08:59 GMT

@SpiderWoW wrote:
as i wrote . its disabled!
you missread i guess

5DIV's post appeared within a minute or two of yours, so they may not have even seen your response. It appears that this is very frustrating for you, as I can imagine it would be for me, but we are all trying to help you here...

I have a 5DIV, but I remove the card from my camera to upload images - it's just what I prefer. I was, however, an IT analyst, so the next logical question is to ask if it was working before the firmware update? .I suspect from your comments that it was, but it pays to be certain.

If so, possibly the best thing to do is Contact Canon support, they will have the technical expertise to help you with this, considering it is related specifically a firmware update.

Re: 5D Mark IV firmware 1.2.1: Cannot import pictures from Canon to my iPad Pro 2018 iOS 13.1.2

SpiderWoW — Sun, 06 Oct 2019 09:58:56 GMT

no it was also not working with former firmwares and ios

but only with this camera

usb connection is working fine with pc though

yes its very frustrating and there also a bunch of old threads from other ppl for this topic (closed)

its rediculous that especialy the 2 pro products (they wanna be) not working together or one of the 2 parties just tests it out

i was searching for canon support long time ago but that was the only "suitabe" forum i found hoping that canon also reads here

Re: 5D Mark IV firmware 1.2.1: Cannot import pictures from Canon to my iPad Pro 2018 iOS 13.1.2

jrhoffman75 — Sun, 06 Oct 2019 16:02:34 GMT

I just confirmed that my T5i and 1D X connect to an iPad with iOS12 and open the Photos app for import.

Also confirmed that neither camera elicits any response when connected to an iPad with iOS13.

Re: 5D Mark IV firmware 1.2.1: Cannot import pictures from Canon to my iPad Pro 2018 iOS 13.1.2

Tronhard — Sun, 06 Oct 2019 16:16:42 GMT

Thanks for clarifying that point about the firmware update specifically.. I am sympathetic and sorry to learn of your issue.

I understand that Canon support monitor this site, so I am hoping someone from there will step in at this point and contact you. If they have not already done so,

Another thing you might want to try is to approach it from the Apple side of things. The fact that a change in the OS has made things worse seems to point to an issue with Apple rather than the Canon download software if that has not changed. This seems to be confirmed by the post from John that he too has experienced the same issue on different cameras with this Mac specific OS version.

Re: 5D Mark IV firmware 1.2.1: Cannot import pictures from Canon to my iPad Pro 2018 iOS 13.1.2

jrhoffman75 — Sun, 06 Oct 2019 17:05:38 GMT

I'm away from my iPad so I can't check this, but I found this on line:

Common reasons your iPad or iPhone is not connecting to external storage

Powered drives and even some non-powered drives only work when the device is connected to power.
The format on your external drive is wrong or incompatible with iOS 13 and iPadOS.
You need to shut down your iPhone or iPad, then connect the external drive before powering it back on.
The permission settings for your USB accessory are wrong, check them in the Settings app.
You need a special connection, cable, or adapter to make your drive work.

Re: 5D Mark IV firmware 1.2.1: Cannot import pictures from Canon to my iPad Pro 2018 iOS 13.1.2

SpiderWoW — Sun, 06 Oct 2019 17:07:56 GMT

thanks

i "of course" also opened a similiar thread on apple side

from my understanding the way canon shows the dual slot to apple is not compatible

not sure which side should act for compatibility - and thats the main problem why its never solved on those problem

each side is pointing to the other 😕

Re: 5D Mark IV firmware 1.2.1: Cannot import pictures from Canon to my iPad Pro 2018 iOS 13.1.2

Tronhard — Sun, 06 Oct 2019 17:58:47 GMT

@SpiderWoW wrote:
thanks
i "of course" also opened a similiar thread on apple side
from my understanding the way canon shows the dual slot to apple is not compatible
not sure which side should act for compatibility - and thats the main problem why its never solved on those problem
each side is pointing to the other 😕

It's actually not that uncommon, especially in the climate of changing standards to improve software security. We can only wait for the two sides to come up with a solution (hopefully soon) and to work around that.

Re: 5D Mark IV firmware 1.2.1: Cannot import pictures from Canon to my iPad Pro 2018 iOS 13.1.2

jrhoffman75 — Sun, 06 Oct 2019 18:02:33 GMT

Dual slot is not relevant with a Rebel however.

And dual slot 1D X does work with iOS12.

Re: 5D Mark IV firmware 1.2.1: Cannot import pictures from Canon to my iPad Pro 2018 iOS 13.1.2

Tronhard — Sun, 06 Oct 2019 18:10:11 GMT

Good point. Still, I think it is a coding issue unless someone has a specific suggestion. If that is so a workaround while they nut it out seems like the best plan.

Re: 5D Mark IV firmware 1.2.1: Cannot import pictures from Canon to my iPad Pro 2018 iOS 13.1.2

SpiderWoW — Sun, 06 Oct 2019 19:20:09 GMT

i hope so much this is fixed sometime

but my hope vanishes since the problem exists since i have the ipad

Re: 5D Mark IV firmware 1.2.1: Cannot import pictures from Canon to my iPad Pro 2018 iOS 13.1.2

jrhoffman75 — Sun, 06 Oct 2019 23:21:38 GMT

I now have access to my iPad.

If I connect the camera via USB to the Lightning connector and turn the camera on, nothing happens, unlike erlier iOS where the Photos app opened.

But, if I go to the Photos app on the right hand side of the bottom of the scren it says Import, and if I slect that the images on my dual slot 1D X are imported.

Unplug the camera and Import goes away. Reconnect camera and it appears.

Re: 5D Mark IV firmware 1.2.1: Cannot import pictures from Canon to my iPad Pro 2018 iOS 13.1.2

Tronhard — Sun, 06 Oct 2019 23:23:40 GMT

You're a legend John! {;-)

Re: 5D Mark IV firmware 1.2.1: Cannot import pictures from Canon to my iPad Pro 2018 iOS 13.1.2

jrhoffman75 — Mon, 07 Oct 2019 00:21:59 GMT

We'll have to wait to hear from SpiderWoW to see if it is a unique bug for that particular camera.

Re: 5D Mark IV firmware 1.2.1: Cannot import pictures from Canon to my iPad Pro 2018 iOS 13.1.2

SpiderWoW — Mon, 07 Oct 2019 00:33:08 GMT

thanks for testing, but...
when i have tried this the import button was NOT showing up
i also opened the photo app manually if it was not opening automatically
and as mentioned the usb device/cam does also not show up in the files app
like other cams / devices do
the 1d might be a different story (for sure software is different)
what ipad / ios are you using ?

Re: 5D Mark IV firmware 1.2.1: Cannot import pictures from Canon to my iPad Pro 2018 iOS 13.1.2

jrhoffman75 — Mon, 07 Oct 2019 01:15:48 GMT

iOS 13.1.2 on 10.5" Pro.

Photos doesn't open when camera is connected.

Camera doesn't show up in Files.