topic Re: Download problem in EOS DSLR & Mirrorless Cameras

Download problem

drquad — Tue, 27 May 2014 11:30:41 GMT

Hi, I have an Canon 300D rebel, and I have updated to a laptop with windows 8. I used the original disc that came with the camera, but my computer won't recognise the camera. I have looked at the device manager, and it have an exclimation mark beside it, meaning that there is no driver, even though the driver was installed from the disc. I have installed and uninstalled a couple of times but to no avail. I have downloaded the updater as well with no luck. Does anyone have any suggestions.

Re: Download problem

jrhoffman75 — Tue, 27 May 2014 12:33:33 GMT

Try switching your camera communication mode from "normal" to "PTP" under the second tools menu on the camera. That should allow communication.

Re: Download problem

ebiggs1 — Tue, 27 May 2014 15:15:14 GMT

There is no driver and there is no driver required. The simplest solution is to use a card reader. Your new laptop may, should, already have one built in. If not they are inexpensive and they "work" !

Re: Download problem

giham — Tue, 27 May 2014 20:04:10 GMT

Hi I am trying to interface to a Powershot A2400IS using software in order to download items. Images (jpg files) work fine but the video files (mov files) are not. From what I can discover only jpg files are in the Items collection of the WIA device items collection. Any thoughts would be appreciated.

Re: Download problem

ebiggs1 — Tue, 27 May 2014 21:35:04 GMT

"Any thoughts would be appreciated."

My thoughts are still get a reader.

SD Memory Card, SDHC Memory Card, SDXC Memory Card, reader.

BTW, you do have the latest d/l for Win 8.1? If not get it from the Canon web site.

Powershot A2400IS