topic Re: My eos not recognizing camera in EOS DSLR & Mirrorless Cameras

My eos not recognizing camera

ChewieZander — Fri, 15 Feb 2013 21:12:18 GMT

Hi,

Fairly new user...tech newb. I have had my camera since June and have not had any problems with it until now. I took a few photos of my dog, came in to upload them to computer, and the camera is not recognized...nothing happens.

Thx for any help. I don't see a link to actual Canon support 😞

Maureen

Re: My eos not recognizing camera

ChewieZander — Fri, 15 Feb 2013 21:33:12 GMT

Well, I might have fixed problem....

Re: My eos not recognizing camera

Jason — Fri, 15 Feb 2013 23:32:22 GMT

Hello ChewieZander,

If you're still having difficulty, the community or one of our Subject Matter Experts will be more than happy to help! To ensure the most accurate information is provided, we’ll need to know the model of the camera you are using, as well as the version of Windows or Mac in use. We look forward to hearing back from you!

Re: My eos not recognizing camera

ChewieZander — Sat, 16 Feb 2013 00:17:08 GMT

Nope, still not working...only works w/ EOS instructional CD (!--haven't tried w/ other Canon cds that came w/ camera) is in...w/o disk in, only choice from Control Camera OES Utility screen is "monitor folder"...

I have EOS Rebel T3. Using Windows 7.

Thx,

Maureen

Re: My eos not recognizing camera

Mykolas — Thu, 21 Feb 2013 12:45:55 GMT

Hi ChewieZander,

Another device or program may be causing this.

Do you have any devices connected to the computer other than the camera?
Do you have any other image related applications or services running in the background (would appear in the system tray)?

If this is a time sensitive-matter, additional support options are available at Contact Us.