topic Re: Weird Beam of Light in Photos (examples shown) in EOS DSLR & Mirrorless Cameras

Weird Beam of Light in Photos (examples shown)

tomz1 — Tue, 06 May 2014 00:06:51 GMT

Hi all,

I'm having some difficulty with my camera, and was very much hoping someone could steer me in the right direction of a solution. As seen in the photos, a consistent beam of light is showing up in each photo. I was photograping on the beach when it began, and the problem shows up no matter what lens I'm using. The camera was not dropped; the issue began all of a sudden and unfortunately continues. Any help or sugestions would be greatly appreciated.

Many Thanks!

Tom

Re: Weird Beam of Light in Photos (examples shown)

Jason — Tue, 06 May 2014 00:39:11 GMT

Hi, tomz1!

So that the Community can help you better, we will need to know which camera model you are using. This ensures the appropriate information is provided for your camera.

We look forward to your response. Have a great day!

Re: Weird Beam of Light in Photos (examples shown)

tomz1 — Tue, 06 May 2014 00:49:46 GMT

Thank you for the reply.

The camera is an EOS Rebel XSi.

Re: Weird Beam of Light in Photos (examples shown)

Richard — Tue, 06 May 2014 01:44:56 GMT

Hi Tomz1,

This appears to be a shutter malfunction. Unfortunately, your camera will require repair. You may click here for service options.

Re: Weird Beam of Light in Photos (examples shown)

tomz1 — Tue, 06 May 2014 12:41:17 GMT

Thank you very much for the reply. I figured as much, but I really appreciate hearing it from someone more knowledgeable than myself!

Re: Weird Beam of Light in Photos (examples shown)

ebiggs1 — Tue, 06 May 2014 20:20:52 GMT

It looks like one of the blades of the shutter has broke.

If your camera does need a shutter, as I suspect, you may want to consider and up-grade. I don't know the price of replacing a shutter on a XSi but it is likely in the $200 to $300 range.

Example a T3i is around $499. A refurb from Canon is even less.

Re: Weird Beam of Light in Photos (examples shown)

tomz1 — Tue, 06 May 2014 20:12:08 GMT

thank you very much ebiggs1! I appreciate the advice, and I'm going to take it! time for a new camera!

Re: Weird Beam of Light in Photos (examples shown)

ebiggs1 — Tue, 06 May 2014 20:20:32 GMT

Re: Weird Beam of Light in Photos (examples shown)

TCampbell — Fri, 09 May 2014 01:03:51 GMT

If you do decide to look at upgrading... ask Canon about their loyalty program. This allows you to trade in your current camera for larger discount on a refurb than you would get it if you bought the refurb without the loyalty program.

The discounts and models in the program vary -- so you'll have to ask about it when you contact Canon for service and they can tell you what's currently in the program (it changes all the time.)

The main point is... if you decide you don't want to repair your existing camera, don't discard it because it's worth a trade-in credit.