topic Menu display in a black screen able to take pictures but menu will not load up in EOS DSLR & Mirrorless Cameras

Menu display in a black screen able to take pictures but menu will not load up

Letty — Tue, 03 Sep 2019 02:40:34 GMT

Canon EOS 6D

Re: Menu display in a black screen able to take pictures but menu will not load up

Letty — Tue, 03 Sep 2019 02:41:23 GMT

Not able to get to the menu to verify if something it’s on that will set the screen to black please help

Re: Menu display in a black screen able to take pictures but menu will not load up

Nick2020 — Tue, 03 Sep 2019 13:08:37 GMT

Hi Letty,

Thanks for reaching out!

If the screen isn't coming on even when you press the MENU button, then that does suggest something is not quite right, but there are a few things you can check.

I suggest that you disconnect any accessories that we don't make, then remove the battery and memory card and leave them both out for about five minutes. During this time I suggest that you check the camera to see if any buttons appear stuck or out of place. If so try to gently nudge them back into position.

If problems persist, I suggest that you email us at eosdigitalsupport@cits.canon.com with details about your camera, your date of purchase, and the state from where you are sending the camera, and we'll walk you through the repair process.

Re: Menu display in a black screen able to take pictures but menu will not load up

ebiggs1 — Tue, 03 Sep 2019 14:48:41 GMT

Does the 6D have the 'Info' button? If it does press it a couple times.

Re: Menu display in a black screen able to take pictures but menu will not load up

Letty — Tue, 03 Sep 2019 16:07:02 GMT

Thank you Nick2020 I will give it a try if not I will email my information to the email you provided