topic Re: D6 Mk 2 1st picture issue in EOS DSLR & Mirrorless Cameras

D6 Mk 2 1st picture issue

BrianL — Thu, 15 Aug 2019 11:30:26 GMT

I have a new D6 mk2 plus a Canon 70-300 USM and a 24-105 lens - both the cheaper black canon lenses.

At first the 1 st picture was black even though the shutter fired and all metadata was correct - the 2nd picture was perfect - same metadata. Same thing happens with BOTH lenses and a change of SD cards as well. Has latest firmware installed.

Now the first picture is either black or 1 stop darker.

Does anything has the same issue of is this a problem with the D6 - its under warranty so any help/advice would be greatly appreciated.

Thanks

Brian

Re: D6 Mk 2 1st picture issue

Waddizzle — Thu, 15 Aug 2019 11:49:13 GMT

You might try resetting the camera back to factory defaults.

That problem sounds very odd. But it sounds like a feature I have never enabled. There is a setting that will retain the same exposure settings when you change lenses. It is useful when shooting video

But I do not see how that feature could cause a totally black exposure. Except, of course, it is your lens cap.

Re: D6 Mk 2 1st picture issue

BrianL — Thu, 15 Aug 2019 12:08:12 GMT

Many thanks for the quick reply. Tried setting back to defaults - no luck. Lens cap off LOL. Baffled - going on holiday in 7 days and don't want to be without the camera !

Re: D6 Mk 2 1st picture issue

shadowsports — Thu, 15 Aug 2019 14:16:46 GMT

6D2? <<<

Full reset

Changed the SD card (formatted in the body, correct)?

lens cap is off

What brand are the cards, same? Full size or adapter?

Are you using any type of lens filters?

7 days is not much time. If you purchased locally, I would take it to the retailer, demonstrate the issue and exchange. If online, I'd buy a replacement body ASAP and deal with the return when I came home.

Re: D6 Mk 2 1st picture issue

wq9nsc — Thu, 15 Aug 2019 14:17:12 GMT

For curiosity, try using the depth of field preview button after it focuses and see if the lens is stepping down further initially than it should based upon what shows up in the EXIF data fromt he shot.

Since it sounds like only your first photo in a sequence is bad, I would lean towards a software glitch. I am assuming this is a 6D Mark II, correct? After that first photo in a sequence, are the rest OK? You may be using the high speed drive option a lot on Holiday if you can't get it fixed first 🙂

Rodger

Re: D6 Mk 2 1st picture issue

BrianL — Thu, 15 Aug 2019 14:44:58 GMT

Many thanks for the reply - before upgrading to F/W 1.0.4 the first picture was black. Now its hit and miss whether the first is black or dull. Yes lens is stooping down OK - everything works perfectly except no picture. Think when I come back this will need to go for repair which is annoying as its only a few weeks old ! But definately sounds like a fault ?

Re: D6 Mk 2 1st picture issue

BrianL — Thu, 15 Aug 2019 14:46:22 GMT

For sure but the body is expensive and i'm not in a financial position to do that unfortunately !

Re: D6 Mk 2 1st picture issue

ebiggs1 — Thu, 15 Aug 2019 17:03:58 GMT

"...before upgrading to F/W 1.0.4 the first picture was black."

FW will not fix issue this but it could certainly screw it up. Does the photo show on the LCD screen? If it does I would try another new high quality SD card.

Re: D6 Mk 2 1st picture issue

BrianL — Thu, 15 Aug 2019 17:08:54 GMT

Tried 3 different kinds of SD cards all well known makes. No luck. On camera the screen is black but also on the card and PC. I’m tearing my hair out. Do you think this is faulty ?

Re: D6 Mk 2 1st picture issue

ebiggs1 — Thu, 15 Aug 2019 17:22:49 GMT

It doesn't sound like it is taking the picture. At any rate you can not trust it. Where did you buy it? A local store should replace it without hesitation. If an on-line retailer like B&H, Adorama, Roberts, etc. you can have a new one sent over night or 2-day, 3-day shipping.

ANother option you might be able to rent one. They also offer fast shipping. Plenty of time. Sorry but that is where you are at now.

Re: D6 Mk 2 1st picture issue

BrianL — Thu, 15 Aug 2019 17:30:16 GMT

Many thanks for the empathy. You are quite right it looks like I’ll need to return it. That’s life but thanks again for your help. It’s solidified my decision to return it

Re: D6 Mk 2 1st picture issue

shadowsports — Fri, 16 Aug 2019 13:46:34 GMT

Good....

I personally would not chance taking something unreliable on a trip, that might leave me without memories. A "weeks old" camera (if new) should be replaced, not repaired. Hope you get this resolved quickly.

Re: D6 Mk 2 1st picture issue

BrianL — Fri, 16 Aug 2019 14:46:58 GMT

Sorry I said 1 week old it should have been 6 weeks old so no replacement only repair ! but thanks again for the advice

Re: D6 Mk 2 1st picture issue

BurnUnit — Fri, 16 Aug 2019 17:46:41 GMT

Could something like this happen as a result of having the camera set to record "Dust Delete Data"?

Re: D6 Mk 2 1st picture issue

BrianL — Fri, 16 Aug 2019 17:59:41 GMT

Thanks for replying. No dust data has never been set. However sensor clean works on power up and power down so I’ve switched this off and see what happens.

Re: D6 Mk 2 1st picture issue

Waddizzle — Fri, 16 Aug 2019 21:12:14 GMT

Did you say this only happens right after you change lenses? Turn off power when you change lenses.

Re: D6 Mk 2 1st picture issue

BrianL — Fri, 16 Aug 2019 21:18:44 GMT

No it’s happens overnight when the camera has been off for a while. It’s sporadic in nature. Sometimes being a full couple of stops darker and sometimes almost exact with the 2nd picture. It happens no matter what lens is used and even resetting the settings back to factory didn’t help. I’m thinking it’s software related and needs to be returned !

Re: D6 Mk 2 1st picture issue

BrianL — Sat, 07 Sep 2019 13:07:36 GMT

OK - UPDATE

Sent Cameraoff to Canon UK repair centre. Had a chap called Naimesh Patel who could not have been more helpful. He phoned me on a daily basis with an update on the repair situation. Majot KUDOS to Mr Patel

The sum and total was a faulty shutter. Canon repalced it and recalibrated the whole camera. I now have it back and it is better than brand new. KUDOS to Canon UK !

Thanks to everyone who took the time to reply with suggestions - I'm a very grateful 70 years old who hopes to take many pictures with this camera !

Re: D6 Mk 2 1st picture issue

BurnUnit — Sat, 07 Sep 2019 14:37:02 GMT

Thanks for taking the time to post the outcome of your situation. It doesn't get any better than that and too often, I suspect, these things get resolved and we never hear about it.

Also, "WOOT-WOOT!" to Mr. Patel, wherever he may be.