topic Canon 77D Broken? in EOS DSLR & Mirrorless Cameras

Canon 77D Broken?

cardellio64 — Sat, 27 Jul 2019 13:28:16 GMT

Hello, I've had my Canon 77D for a year now with no problems. I haven't split anything on it or anything of the sorts, it is still in good condition.

I've been having a problem where the dial to change modes is not working at all. It is currently stuck in "Video" mode and will not let me take pictures. The only thing I am able to do is record a video at the currenty settings. When I slide it to photo mode it remains in video mode. When I try to change the ISO or shutter speed nothing happens. When I try to turn my camera off it remains on despite it being on "OFF".

I've tried taking the batteries out which is the only way to turn off the camera, and putting the batteries back in days later, but the problem still occurs. Does anyone know how to fix this? Thanks.

Re: Canon 77D Broken?

ebiggs1 — Sat, 27 Jul 2019 14:19:06 GMT

Removing the battery for a "few days" isn't anywhere near enough to reset the camera. It will take much longer. You need to call Canon support.

Re: Canon 77D Broken?

shadowsports — Sat, 27 Jul 2019 14:31:09 GMT

Very simple. Reset the camera to factory defaults and retest.

If this does not help (and I'm not really hopeful it will) based on your description, you need to have the camera serviced or repaired.

https://www.usa.canon.com/internet/portal/us/home/support/service-repair

*Ernie beat me to it..

Re: Canon 77D Broken?

cardellio64 — Mon, 19 Oct 2020 03:57:23 GMT

Update: Had the battery out for over 4 months, still no fix. Sad.

Re: Canon 77D Broken?

ebiggs1 — Mon, 19 Oct 2020 14:55:42 GMT

Call Canon 1 (800) 652-2666