topic Re: touch screen not working in EOS DSLR & Mirrorless Cameras

touch screen not working

Kay4 — Sun, 14 Jul 2019 23:14:19 GMT

5D Mk4, had the camera serviced for year end and now the touch screen doesn't work. I put it back to factory settings and still nothing. Any suggestions what to do?

Re: touch screen not working

Anonymous — Mon, 15 Jul 2019 01:20:13 GMT

Is the touch screen enabled in the menus? It can be turned off. See page 72 of the manual.

Re: touch screen not working

Kay4 — Mon, 15 Jul 2019 01:31:23 GMT

Thanks for responding. That is the problem my menu is not showing that setting. Everything listed in that setting is the same except for touch control. Not even sure how to get it back in the setting. I tired factory settings and that didn't work either.

Re: touch screen not working

Anonymous — Mon, 15 Jul 2019 01:58:47 GMT

@Kay4 wrote:
Thanks for responding. That is the problem my menu is not showing that setting. Everything listed in that setting is the same except for touch control. Not even sure how to get it back in the setting. I tired factory settings and that didn't work either.

Put the camera in P mode and see if the touch screen settings menu shows. If not, then the camera needs service.

Re: touch screen not working

jrhoffman75 — Mon, 15 Jul 2019 12:15:38 GMT

Give Canon a call at 1-800-OK-CANON

Re: touch screen not working

kvbarkley — Mon, 15 Jul 2019 14:17:03 GMT

Dumb question: Is the lock button set to "Lock"?

Re: touch screen not working

Kay4 — Tue, 16 Jul 2019 02:19:31 GMT

No it isn't. My settings for touch screen is completely missing. I think I will be making a trip to Canon tomorrow. Thanks for responding/

Re: touch screen not working

Kay4 — Tue, 16 Jul 2019 02:20:38 GMT

Thanks

Re: touch screen not working

Kay4 — Tue, 16 Jul 2019 02:22:06 GMT

P mode didn't make any difference. Thanks

Re: touch screen not working

kvbarkley — Tue, 16 Jul 2019 02:52:12 GMT

It is not a setting, there is a slide switch at the lower right on the back of the camera.

Re: touch screen not working

Kay4 — Tue, 16 Jul 2019 17:08:05 GMT

I have to tell you all thanks for your help. I hate telling you this but I think my brown hair has turned into BLONDE. While I spent a lot of time trying to figure out why the touch screen wouldn't work, I called Canon tech support, and after a lengthy talk with them, they had me turn the camera around and read what was printed on the camera, it was EOS 5D Mark III. Problem fixed. My Mark IV was in the camera bag.

Re: touch screen not working

jrhoffman75 — Tue, 16 Jul 2019 17:11:34 GMT

The man with two watches never knows what time it is. seeems like the same holds true for two cameras - it pays to be poor I guess.

Re: touch screen not working

kvbarkley — Tue, 16 Jul 2019 17:18:10 GMT

Something to add to the checklist:

"Are you sure the camera has a touchscreen?"

Re: touch screen not working

diverhank — Tue, 16 Jul 2019 21:40:49 GMT

@Kay4 wrote:
I have to tell you all thanks for your help. I hate telling you this but I think my brown hair has turned into BLONDE. While I spent a lot of time trying to figure out why the touch screen wouldn't work, I called Canon tech support, and after a lengthy talk with them, they had me turn the camera around and read what was printed on the camera, it was EOS 5D Mark III. Problem fixed. My Mark IV was in the camera bag.

I don't think you meant this to be funny but I had a really hearty good laugh! Checking camera model will be on my checklist from now on...

Re: touch screen not working

Kay4 — Tue, 16 Jul 2019 22:01:49 GMT

diverhank, this was meant to give someone a laugh, I couldn't believe my eyes when I read the model on the front of my camera. I just felt bad that I wasted someone's time trying to help me.