topic Re: rebel t1i won't connect to usb 3.0 port in EOS DSLR & Mirrorless Cameras

new computer - Windows 7 won't recognize my camera. Rebel T1i

bugshutter — Wed, 28 Jan 2015 23:12:14 GMT

I got a new HP computer with Windows Home Premium. My old Dell with Windows 7 worked great with my Rebel T1i and the Canon software that came with it. I was so spoiled! Now when I connect the camera and computer.. nothing happens. I have un-installed and re-installed the softeware ( EOS DIGITAL Solutions Disk 22.2) and downloaded upgrades. No change. I don't know where to go from here. I hope someone can help. Is my problem compatibilty, "settings" or has my computer been cmprimised by a virus. I sure hope someone out there can help me.

Bewildered and bothered... bugshutter

Re: new computer - Windows 7 won't recognize my camera. Rebel T1i

Skirball — Thu, 29 Jan 2015 00:22:14 GMT

I doubt it's a virus. And I would guess that there shouldn't be compatibility issues with the T1i and Windows 7, the camera isn't that old. Are you using Digital Photo Professional, EOS Utility, or something else? I would recommend downloading the latest of version 3 of DPP and version 2 of EOS Utility just to be sure.

Are you using the same cord or just any old USB cord? I have had problems with my computer not seeing my camera when using a USB cord without a ferrite bead (a cylinder at one end of the cord).

And, all that said, I wouldn't even bother with it recognizing my camera unless you're trying to tether. If you're just trying to download your photos I'd take the SD card out of the camera and put it in the computer. Get a card reader if you need to.

Re: new computer - Windows 7 won't recognize my camera. Rebel T1i

ebiggs1 — Wed, 04 Feb 2015 15:29:13 GMT

A couple things, one of my sons has a T1i and I know they connect it to their computer. Windoze does not need any additional driver or software to see the Rebel T1i. So, does the camera show up in My Computer?

Another, possibility, that I found out the hard way is Canon drops older camera's from the newer "updates". Why, I have no idea? This may be the cause if you d/l any updates. I am not sure on the T1i. Do you still have the original CD? I would just use it. But you must remove ALL the remanats of the previous instalation. Every bit or you are wasting your time.

Re: new computer - Windows 7 won't recognize my camera. Rebel T1i

ezpop — Mon, 02 Feb 2015 03:07:17 GMT

Try windows update your computer, you will be able to autoplay the camera most of the time.

Re: new computer - Windows 7 won't recognize my camera. Rebel T1i

bugshutter — Wed, 04 Feb 2015 00:29:23 GMT

Thank you. I'll try downloading the more recent versions of DPP and EOS utility. My system worked perfectly on my old computer. I'm spoiled.

Re: new computer - Windows 7 won't recognize my camera. Rebel T1i

bugshutter — Wed, 04 Feb 2015 00:31:05 GMT

So, I should delete my present versions of DPP and EOD utility before attempting to download newer versions?

Re: new computer - Windows 7 won't recognize my camera. Rebel T1i

ebiggs1 — Wed, 04 Feb 2015 15:33:23 GMT

"I should delete my present versions of DPP and EOD utility before attempting to download newer versions?"

Yes, by all means. Use your original software. Updating Windows will not help. All the drivers you need are already there.

By uninstalling, I mean you MUST get rid of all traces of the present install. If you leave any of it, it will still fail.

Re: new computer - Windows 7 won't recognize my camera. Rebel T1i

bugshutter — Wed, 04 Feb 2015 16:05:02 GMT

Thanks for your time. I'm not worthy. But here goes:

1) You say use your original software. I bought my Rebel T1i in 2010. I have 2 CDs and I'm not sure why. Ones says "EOS DIGITAL Ver. 22.2" the other is: "DIGITAL CAMERA Solution Disk Ver. 28.2.

Question: Which one do I use?

2) My plan is to go in and delete/uninstall all the Canon software I can find. Then I re-install with the recommened disk.

Others have talked about "updates" to EOS Utility and DPP. What are your opinions here?

Re: new computer - Windows 7 won't recognize my camera. Rebel T1i

bugshutter — Wed, 04 Feb 2015 16:05:26 GMT

Thanks for your time. I'm not worthy. But here goes:

1) You say use your original software. I bought my Rebel T1i in 2010. I have 2 CDs and I'm not sure why. Ones says "EOS DIGITAL Ver. 22.2" the other is: "DIGITAL CAMERA Solution Disk Ver. 28.2.

Question: Which one do I use?

2) My plan is to go in and delete/uninstall all the Canon software I can find. Then I re-install with the recommened disk.

Others have talked about "updates" to EOS Utility and DPP. What are your opinions here?

Thanks a million .... Diane

Re: new computer - Windows 7 won't recognize my camera. Rebel T1i

RobertTheFat — Wed, 04 Feb 2015 21:55:16 GMT

@ebiggs1 wrote:
"I should delete my present versions of DPP and EOD utility before attempting to download newer versions?"

Yes, by all means. Use your original software. Updating Windows will not help. All the drivers you need are already there.

By uninstalling, I mean you MUST get rid of all traces of the present install. If you leave any of it, it will still fail.

That has emphatically not been my experience with those programs. And I've been using (and updating) them for about nine years.

Re: new computer - Windows 7 won't recognize my camera. Rebel T1i

bugshutter — Mon, 09 Feb 2015 17:26:18 GMT

Thanks.. I'll try that.

Re: new computer - Windows 7 won't recognize my camera. Rebel T1i

ebiggs1 — Tue, 10 Feb 2015 14:23:25 GMT

"That has emphatically not been my experience with those programs. And I've been using (and updating) them for about nine years."

Well certainly you are the expert on DPP but you apparently have not used an early version of EOS Utility?

Re: new computer - Windows 7 won't recognize my camera. Rebel T1i

RobertTheFat — Tue, 10 Feb 2015 15:51:50 GMT

@ebiggs1 wrote:
"That has emphatically not been my experience with those programs. And I've been using (and updating) them for about nine years."

Well certainly you are the expert on DPP but you apparently have not used an early version of EOS Utility?

I can't imagine why that's apparent; it certainly isn't true. When I first started using DPP, I didn't even own a card reader, so I had to use EOS utility (and I think one or two other utilities that Canon doesn't support anymore) to upload my pictures.

My point was that you don't have to uninstall any of the Canon utilities in order to upgrade or replace older versions. I can't swear that the process has always worked as well as it does now, but it's been very smooth for several years. When we hear a user griping that his computer won't recognize his camera, etc., I'm convinced that it's almost always because the user doesn't have the latest version of the Canon software or because his operating system isn't up to date (or both).

That's not to say that the Canon utilities are perfect. Version 4 of DPP, for example, while it offers some useful new features, has a user interface that's almost cartoonishly unready for prime time, with hidden buttons, peculiar terminology (what do you think "save" means?), and a number of annoying bugs, some of them dangerous. (For example, some pictures stay highlighted when they shouldn't; then when you inadvertently delete them, you find that there's no "undelete".)

My favorite DPP bug goes back several years. Originally, neither DPP nor Zoombrowser had the ability to do rotations, but the "EOS Solution Disks" included a 3rd-party utility that did. Eventually DPP, at least, aquired a rotation capability, and the 3rd-party utility was dropped. A couple of years (and a few DPP updates) later, I found that when I tried to open JPEG files saved by the 3rd-party utility, DPP would often crash and have to be restarted. I reported this bug to Canon, who had someone contact me who promised to look into it. But nothing was ever done, and the bug remains. Occasionally I still encounter one of those old files, whereupon DPP will usually crash. I can't believe that bug would be hard to find (bugs that cause crashes usually aren't); and even if the 3rd-party JPEGs contain subtle formatting errors, no editor should crash on that account. Leaving the bug in DPP is what you might expect from some software developers (alas, I could name a few), but not from Canon.

But while there may be things about Canon's utilities that don't work as they should, their update mechanism isn't one of them. I've found it to be at least as reliable as that of any other software vendor.

Re: new computer - Windows 7 won't recognize my camera. Rebel T1i

ebiggs1 — Tue, 10 Feb 2015 16:06:18 GMT

Bob
Boston, Massachusetts USA

I agree with you if your DPP is working correctly and you want to upgrade it. However, if it is not, I don't. Old corupted files left over, registry entries, etc can interfer with the new installation. A clean install is always better. The other friend I have that loves DPP, won't upgrade his version for fear it won't recognize his cameras. He has old stuff like me.

I agree DPP needs a lot of work, new version or old! If it makes you feel any better the Nikon versions of it are no better. None of my Nikon buds like or use it either. Nikon went so far as to not release how thier RAW (NEF) files worked so you were forced to use theirs. They since have realized that was a mistake.

You apparently have not been around long enough, Bob. Try using the latest EOS Utility with a 1D Mk II or the DsMk II or a XS and more.

Re: new computer - Windows 7 won't recognize my camera. Rebel T1i

RobertTheFat — Tue, 10 Feb 2015 23:35:05 GMT

@ebiggs1 wrote:
You apparently have not been around long enough, Bob. Try using the latest EOS Utility with a 1D Mk II or the DsMk II or a XS and more.

<chuckle!> I'm 77 years old, Ernie. If I haven't been around long enough, we're all in trouble. When I first started using EOSU, none of those cameras were out yet. I first used it on two Powershots: a G-5 (mine) and an S50 (my wife's).

Re: new computer - Windows 7 won't recognize my camera. Rebel T1i

ebiggs1 — Wed, 11 Feb 2015 14:43:11 GMT

Bob
Boston, Massachusetts USA

Hey man I ain't far behind you. And you perked my curiosity on DPP. I usually try it every so often just to make sure it isn't any better. There was a update I didn't have so I d/l and gave it another go.

After using it for awhile and starting to think, why don't I like this? It seems like it is doing pretty good. Than it strikes me. The main reason I don't like is, it isn't PS. No matter how much you do or can do with it, you wind up in PS. There is even a menu tab already there to take you to PS. If you have to go to PS in the end anyway, why start somewhere else?

Add the fact I prefer ACR's RAW conversion better than Canon's own. DPP is limited to jpg and tiff of course PS is not.

A person can do everthing you will ever need with Bridge inside PS and stay in one program. Better idea is LR and PS which is a seemless operation.

There is one part of DPP that I think is great. The Batch Process feature. Works well.

There is no right or wrong to this. It is just what you prefer. But I know of no pro outfit, and where I worked for 40 years, use DPP. They all use PS, so that also bears on my decission.

As for EOS Utility, they do indeed drop support for older cameras. For instance, it appears the last version of EOS Utility that officially supported my Rebel XTi was version 2.9. Maybe why we see so many posts here about the computer not recognizing my camera. They all say, it used to but now it doesn't.

Not to mention loss of OS support in Win and Mac.

Oh, well it's all good.

Re: new computer - Windows 7 won't recognize my camera. Rebel T1i

RobertTheFat — Wed, 11 Feb 2015 16:28:27 GMT

@ebiggs1 wrote:
Bob
Boston, Massachusetts USA

Hey man I ain't far behind you. And you perked my curiosity on DPP. I usually try it every so often just to make sure it isn't any better. There was a update I didn't have so I d/l and gave it another go.
After using it for awhile and starting to think, why don't I like this? It seems like it is doing pretty good. Than it strikes me. The main reason I don't like is, it isn't PS. No matter how much you do or can do with it, you wind up in PS. There is even a menu tab already there to take you to PS. If you have to go to PS in the end anyway, why start somewhere else?
Add the fact I prefer ACR's RAW conversion better than Canon's own. DPP is limited to jpg and tiff of course PS is not.

A person can do everthing you will ever need with Bridge inside PS and stay in one program. Better idea is LR and PS which is a seemless operation.

There is one part of DPP that I think is great. The Batch Process feature. Works well.

There is no right or wrong to this. It is just what you prefer. But I know of no pro outfit, and where I worked for 40 years, use DPP. They all use PS, so that also bears on my decission.

As for EOS Utility, they do indeed drop support for older cameras. For instance, it appears the last version of EOS Utility that officially supported my Rebel XTi was version 2.9. Maybe why we see so many posts here about the computer not recognizing my camera. They all say, it used to but now it doesn't.
Not to mention loss of OS support in Win and Mac.

Oh, well it's all good.

IMO, the best feature of DPP, which I don't believe is shared by PS and LR, is that all changes you make are stored as metadata in the original .CR2 file. There are no databases or "sidecar" files to limit how you can organize your workflow. Yeah, its output is limited to TIFF and JPEG, but I've never had occasion to need anything else.

DPP's batch processing feature is actually clumsier than it looks. When resizing files and preserving their aspect ratios, it imposes the same "long dimension" size on all the files being processed. So if, say, you want all the pictures to be the same height regardless of their width, you're out of luck. So I find myself converting one image at a time frustratingly often. (This behavior, BTW, is not documented, so it may not even be intentional. But it has survived through many version updates.)

Do we dare to hope that any of this forum's many moderators are reading these posts for anything beyond identifying contraband content and might occasionally route them to someone with software development responsibility? <sigh>

Re: new computer - Windows 7 won't recognize my camera. Rebel T1i

ebiggs1 — Wed, 11 Feb 2015 18:44:42 GMT

Bob
Boston, Massachusetts USA

Great point in the saving changes to original files. Everything in PS is destructive so one must save as a PSD to not make permanent changes. The editing in LR is done through a seperate file but it works very well. Totally nondestructive. As long as LR knows where the original is it is really unnoticeable and seemless. If you are going to use the LR/PS combo you are better off just using them. Do not use Explorer for instance. That way LR knows everything. On my current back-up drive LR is happily keeping track of 46,625 pictures. These go back about 5 years or so. I have two other back-up drives that need to be purged and I have no idea how many thousands are on them.

LR will make a photo 8", or whatever, on the long side no matter which side it is. Are you saying DPP will make the same side 8" long? Sorry, I am not familar with that feature.

Re: new computer - Windows 7 won't recognize my camera. Rebel T1i

ebiggs1 — Wed, 11 Feb 2015 19:16:57 GMT

Oh, and I might add, in my case, I use both Nikon and Canon cameras. Mostly Canon for sure but I do shoot brand-N, too.

LR doesn't care! It processes both with out notice. Of coures DPP doesn't even know NEF exists as you might imagine.

And, yes, it certainly would be great if somebody not only passed along what changes need to be made with their software but cameras, too. There is no doubt in my mind that Canon is the better, everything considered, equipment but Nikon has it's strong points too.

BTW, their bundled software for RAW is worse than DPP.

Re: new computer - Windows 7 won't recognize my camera. Rebel T1i

bugshutter — Wed, 11 Feb 2015 19:19:05 GMT

I really appreciate this discussion. I need time to digest all of your suggestions. The I'll give it another try to solve my problem. Back to you soon.