topic Camera Recording JPEG Randomly in EOS DSLR & Mirrorless Cameras

Camera Recording JPEG Randomly

gradynichols — Sat, 29 Jun 2019 17:08:28 GMT

Hi. I shoot with a Canon 5D Mark IV. I shoot RAW to a compact flash and JPEG as a backup to the SD card. Today I noticed that on my RAW Compact Flash around 20 of my files randomly recorded in JPEG format on the RAW card. The files are completely random. Any clues as to what causes this?

Thanks for the help

Grady

Re: Camera Recording JPEG Randomly

Tim — Sat, 29 Jun 2019 23:25:18 GMT

Hello gradynichols,

We are sorry that this has happened and we recommend changing the media card you are using to a different one, to see if the issue persists. If so, we recommend sending it in for service.

You may fill out an online repair request form at the following link to setup your repair using our online service.

https://www.usa.canon.com/internet/portal/us/home/support/service-repair