topic Re: 5D Mark IV tethering to EOS Utility not working in EOS DSLR & Mirrorless Cameras

5D Mark IV tethering to EOS Utility not working

pcather — Fri, 29 Mar 2019 01:36:20 GMT

I had the perfect system for myself when I had a 5D Mark II. I tethered to EOS Utility; downloading just a JPG. Saved it to a certain folder. That folder in turn was a watched folder in Lightroom automatically bringing the files into Lightroom. A little slow but worked for me without spending any extra money.

Since I've purchased my 5D Mark IV the tethering is not working. It will work for a few shots and then the Camera shows "BUSY" and will not transfer files to the computer. No length of wait time causes it to be "unbusy". I have updated the EOS Utility software and I am using the cable that came with the camera.

Please advise.

Thanks,

Pamela

Re: 5D Mark IV tethering to EOS Utility not working

Tim — Fri, 29 Mar 2019 03:39:29 GMT

Hello pcather,

We are sorry this is the case. Do you mind letting the community know what version of EOS Utility that you are using?

Re: 5D Mark IV tethering to EOS Utility not working

pcather — Fri, 29 Mar 2019 12:22:33 GMT

Thanks for the quick reply

EOS Utility 3 ver 3.10.0.0

Re: 5D Mark IV tethering to EOS Utility not working

Tim — Sat, 30 Mar 2019 01:50:12 GMT

pcather,

We recommend a complete un-installation of the Canon software and then re-install from the web site.

If possible, we also recommend attempting the installation on another machine to see if the issue persists.

Re: 5D Mark IV tethering to EOS Utility not working

pcather — Sat, 30 Mar 2019 02:41:57 GMT

I will give it a try. Thanks

Re: 5D Mark IV tethering to EOS Utility not working

RealCookie — Sat, 15 Feb 2020 12:22:14 GMT

I have the same issue.

Tryed on two different computers. Newest EOS Utility.

Please help! I can't do tethered shootings in my studio. 😞

BR!

Re: 5D Mark IV tethering to EOS Utility not working

pcather — Sat, 15 Feb 2020 15:23:32 GMT

I was not able to get it to work either.

I solved my problem by starting to use Lightroom. I never wanted to use it before because it would only download the raw file which was too slow. But I was able to find someone online who explained how to get just the JPEG to download with my 5D Mark IV. Sorry but this will only work if you have a camera that has two card slots and Lightroom.

On the menu with wrench icon;page 1, select "Record func+card/folder sel"
Set record func to "Rec to multiple" This will record the same image on both cards.

Then (this is most important) set "Record/play" to card 2

Then go to the menu with Camera icon;page 1

For "Image quality" set card 1 to Raw and card 2 to JPEG med.

Then go to lightroom and set up for tethered shooting. It will download images from the card that you set "Record/play" to. This should be card 2 which is recording the medium size JPEG's.

This is probably still slower than some of the expensive set ups for tethering. But it works without buying any extra equipment or software. My clients can see their image on my computer. And I have the raw files on my camera.

hope this helps someone.

Re: 5D Mark IV tethering to EOS Utility not working

Waddizzle — Sat, 15 Feb 2020 19:15:53 GMT

You [should] be using Canon's DPP software for tethered shorting, not the EOS Utility.

[EDIT]

The EOS Utility is intended to remotely control the camera, and store the images in the camera. The EOS Utility 3 does not offer an option to store images to a computer folder like the EOS Utility 2 did.

DPP4 has taken over the roll of tethered shooting and saving images to computer folders. It has the better front end for it.

Re: 5D Mark IV tethering to EOS Utility not working

jrhoffman75 — Sun, 16 Feb 2020 00:25:59 GMT

@Waddizzle wrote:
You [should] be using Canon's DPP software for tethered shorting, not the EOS Utility.

[EDIT]
The EOS Utility is intended to remotely control the camera, and store the images in the camera. The EOS Utility 3 does not offer an option to store images to a computer folder like the EOS Utility 2 did.

DPP4 has taken over the roll of tethered shooting and saving images to computer folders. It has the better front end for it.

From EOS Utility 3.12 manual:

Re: 5D Mark IV tethering to EOS Utility not working

Waddizzle — Sun, 16 Feb 2020 01:10:05 GMT

John,

That setting is for downloading images from the memory card in the camera, not for tethering.

This screen shot is from DPP4. This is where you can set the destination folder for photos taken using the EOS Utility 3.

Re: 5D Mark IV tethering to EOS Utility not working

pcather — Sun, 16 Feb 2020 13:58:56 GMT

John, if you reread the original post, I wasn’t “tethering” with the EOS Utility 2 or 3. I was using it to download my shots and saving them to a certain file folder. This worked perfectly with 2 and only occasionally with 3. Unless the settings have changed since I originally posted this, there are settings in the utility to save to a certain folder. I was doing this. It worked for a short time and then my camera locked up.

Tim, the product expert, seemed to think so too as he was trying to help me fix it. His solution didn’t work and I didn’t follow through with him because I found this other round about.

Re: 5D Mark IV tethering to EOS Utility not working

jrhoffman75 — Sun, 16 Feb 2020 14:18:54 GMT

I understood what you were saying and I believe the Preferences screenshot shows what you were looking for.

Re: 5D Mark IV tethering to EOS Utility not working

Waddizzle — Sun, 16 Feb 2020 15:03:54 GMT

John,

Hmm. Then they added saving to your computer back to EOSU 3 when shooting remotely. When EOSU 3 was first released, they had removed that feature, and moved the tethered shooting functionality to DPP4. I recall the change made a lot of people unhappy.

Using the EOS Utility 3 meant saving to the memory card in the camera only. You were supposed to use Remote Shooting in DPP if you wanted to save to computer folder. However, DPP4 opens the EOS Utility interface for remote shooting, so the change was really seamless.

I wonder if the manual is correct, of if they have added saving to a computer folder when shooting remotely back to the Utility.

Re: 5D Mark IV tethering to EOS Utility not working

Waddizzle — Sun, 16 Feb 2020 15:06:07 GMT

@pcather wrote:
John, if you reread the original post, I wasn’t “tethering” with the EOS Utility 2 or 3. I was using it to download my shots and saving them to a certain file folder. This worked perfectly with 2 and only occasionally with 3. Unless the settings have changed since I originally posted this, there are settings in the utility to save to a certain folder. I was doing this. It worked for a short time and then my camera locked up.

Tim, the product expert, seemed to think so too as he was trying to help me fix it. His solution didn’t work and I didn’t follow through with him because I found this other round about.

I seem to recall that EOS Utility 3 had saving to a computer when shooting remotely removed. You could only save to the memory card in the camera. You had to go through DPP4 to save it to a computer folder, which did not save in the camera.

Re: 5D Mark IV tethering to EOS Utility not working

jrhoffman75 — Sun, 16 Feb 2020 15:30:24 GMT

Not sure about the past, but the latest camera manual (for 1D X Mark III) specifies EOS Utility.

Re: 5D Mark IV tethering to EOS Utility not working

Waddizzle — Sun, 16 Feb 2020 15:35:23 GMT

@jrhoffman75 wrote:
Not sure about the past, but the latest camera manual (for 1D X Mark III) specifies EOS Utility.

That sounds more llike downloading from the camera's memory card than tethered shooting.

Re: 5D Mark IV tethering to EOS Utility not working

L30N2022 — Tue, 15 Nov 2022 16:14:57 GMT

Hello all,

Using an Apple Brand USB-C to USB adapter should allow your M1 Pro MBP to see your 5D MK IV. A powered hub also will work [Removed link per Community Guidelines]. My guess is Apple has some sort of safety built in there T3/4 hubs. This has and is working at my studio presently. Hope this helps. Mac OS Monterey, 5D MkIV Firmware 1.3.1& Capture One 22 15.4.1.7