topic Re: Vertical lines over video?? in EOS DSLR & Mirrorless Cameras

Vertical lines over video??

nprete — Mon, 28 Sep 2015 23:15:54 GMT

Using a refurbished Canon Rebel for video and the video ends up having vertical lines and being black and white. I cant figure out what it is. Any ideas?

Re: Vertical lines over video??

Peter — Tue, 29 Sep 2015 03:08:45 GMT

Seems something isn't right with your camera.

Re: Vertical lines over video??

Danny — Wed, 30 Sep 2015 12:39:21 GMT

Hi, nprete!

So that the Community can help you better, we will need to know exactly which Canon EOS Rebel model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 8 AM and midnight ET (5 AM to 9 PM PT) and Saturdays from 10 AM to 8 PM ET (7 AM to 5 PM PT).

Thanks and have a great day!

Re: Vertical lines over video??

nprete — Wed, 30 Sep 2015 14:29:33 GMT

heres some specs: EOS Rebel T3 Black EF-S 18-55mm IS II Lens Kit Refurbished

Re: Vertical lines over video??

Mykolas — Wed, 30 Sep 2015 17:09:29 GMT

nprete,

Do those lines appear in the video on the camera's LCD as you are shooting, in playback or just on your computer after you download the video?

If this is a time sensitive-matter, additional support options are available at Contact Us.

Re: Vertical lines over video??

nprete — Thu, 01 Oct 2015 14:09:48 GMT

It happens on the LCD screen, during playback and on the computer. It's something that happens within the camera. Because I'll be shooting something and it will so some weird stuff all of a sudden like a yellow flash and then the bars will show up. then when I look at the footage on my computer they're still there. Origionally I was hoping it was just a problem with the LCD screen, but it is not 😞

Re: Vertical lines over video??

Mykolas — Thu, 01 Oct 2015 17:57:55 GMT

nprete,

This looks like something that needs to be further evaluated and corrected by a Factory Service Center. To start this process, you'll need to complete a Repair Request on our website.