topic Re: Windows 10 download killed all my Canon Rebel T5 softwear. Can't even download pix from camera. in EOS DSLR & Mirrorless Cameras

Windows 10 download killed all my Canon Rebel T5 softwear. Can't even download pix from camera.

lorenbliss — Thu, 17 Sep 2015 22:57:02 GMT

Convinced by Microshaft to "upgrade" from Windows 8.1, the most recent Windows 10 update has rendered all my photo softwear -- Canon and GIMP alike -- unoperational. Everything was working fine until this most recent update, but now can't even download pictures from the camera to the computer. Please help.

(NOTE: This is by no means the first problem inflicted by Windows 10. It temporarily shut down my Norton anti-virus, nearly did in my email client [Thunderbird], also caused problems with my browser [Firefox] and printer [HP Envy 5530]. Many many others report similar problems. Hence it's obvious Microshaft is again violating the anti-trust laws, trying to put everybody else out of business.)

Re: Windows 10 download killed all my Canon Rebel T5 softwear. Can't even download pix from camera.

Tim — Sun, 20 Sep 2015 22:23:00 GMT

Hello Lorenbliss,

You may need to download more recent versions of your applications to resolve this issue. You can do so through Canon's web site, here. You will need the serial number of your camera in order to download this software.

If we could, Click Here to be directed.

Re: Windows 10 download killed all my Canon Rebel T5 softwear. Can't even download pix from camera.

TCampbell — Mon, 21 Sep 2015 14:18:41 GMT

You can get updated versions of the software from Canon's product page, located here:

http://usa.canon.com/cusa/consumer/products/cameras/slr_cameras/eos_rebel_t5_18_55_is_ii_kit#DriversAndSoftware

The Canon software does not have a feature to check for updates... so you should probably bookmark the page and check back from time to time. Currently Canon has updates for Windows 10 for three of the components.

EOS Utility
Digital Photo Professional
Picture Style Editor

EOS Utility and DPP are probably the most important.

Re: Windows 10 download killed all my Canon Rebel T5 softwear. Can't even download pix from camera.

jhansen2016 — Sun, 19 Feb 2017 22:12:20 GMT

My question is how did you even manage to install that software to begin with. I've had my Camera for a week and no matter what I do, I get an install error when I run the Solutions Disk.

Re: Windows 10 download killed all my Canon Rebel T5 softwear. Can't even download pix from camera.

jrhoffman75 — Sun, 19 Feb 2017 22:34:17 GMT

Your solution disk might be pre-W10.

Did you try downloading the digital image of the disk I pointed you to in your other post?

Re: Windows 10 download killed all my Canon Rebel T5 softwear. Can't even download pix from camera.

Richard — Thu, 02 Mar 2017 23:25:47 GMT

Hi jhansen2016,

Thanks for posting.

Just to ensure that we're looking at the same products and software, please let us know if you're also using an EOS Rebel T5 and if you're using a Windows 10 computer.

When you receive an error with the disk installation, are you receiving that when installing a CD-ROM, included with your camera or from the software from our website?

Finally, what error message are you receiving?

Re: Windows 10 download killed all my Canon Rebel T5 softwear. Can't even download pix from camera.

basskerrie — Fri, 06 Sep 2019 17:17:16 GMT

This stil doesn't work for me.

Re: Windows 10 download killed all my Canon Rebel T5 softwear. Can't even download pix from camera.

basskerrie — Fri, 06 Sep 2019 17:17:52 GMT

I tried this and it still doesn't work.

Re: Windows 10 download killed all my Canon Rebel T5 softwear. Can't even download pix from camera.

basskerrie — Fri, 06 Sep 2019 17:21:20 GMT

this didn't work.

Re: Windows 10 download killed all my Canon Rebel T5 softwear. Can't even download pix from camera.

ebiggs1 — Tue, 10 Sep 2019 15:58:34 GMT

A separate card reader (fairly inexpensive) will d/l any and all. No matter what Windows version you have or what camera. If you use Raw you may need additional codex's to view but you need nothing for jpg.

Re: Windows 10 download killed all my Canon Rebel T5 softwear. Can't even download pix from camera.

John_ — Tue, 10 Sep 2019 17:49:50 GMT

Did you try uninstalling the old software first before installing the new software?