topic Re: I can't install software on my mac for new rebel t5 in EOS DSLR & Mirrorless Cameras

I can't install software on my mac for new rebel t5

karenb20 — Sun, 28 Dec 2014 15:24:31 GMT

I am trying to install the software on my mac for my rebel t5. Computer is telling me it's not compatible with operating system.

Re: I can't install software on my mac for new rebel t5

Tara_N — Sun, 28 Dec 2014 16:00:12 GMT

Hi, karenb20!

So that the Community can help you better, we will need to know exactly which operating system is running on your computer. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 8 AM and midnight ET (5 AM to 9 PM PT).

Thanks and have a great day!

Re: I can't install software on my mac for new rebel t5

TCampbell — Sun, 28 Dec 2014 16:53:02 GMT

You'd need to tell us specifically which OS version you are using.

In the upper-left corner of your screen, click the Apple icon  then click "About This Mac". That will report the version.

You will likely need to download a verison compatible with your OS. You can find them all here:

http://www.usa.canon.com/cusa/consumer/products/cameras/slr_cameras/eos_rebel_t5_18_55_is_ii_kit#DriversAndSoftware

Re: I can't install software on my mac for new rebel t5

karenb20 — Sun, 28 Dec 2014 17:01:03 GMT

Thank you for your help. It's OS X 10.6.8

Re: I can't install software on my mac for new rebel t5

jrhoffman75 — Sun, 28 Dec 2014 21:45:14 GMT

looks like your OS is too old for the Canon software.

Re: I can't install software on my mac for new rebel t5

SusanBeaudet — Wed, 28 Dec 2016 12:31:38 GMT

I have a Mac with operating system 10.11.6 and it will not allow me to download pictures from my camera to the Mac. Any suggestions? Thank you,

Re: I can't install software on my mac for new rebel t5

jrhoffman75 — Wed, 28 Dec 2016 12:58:02 GMT

Try advice in message 3.

http://community.usa.canon.com/t5/EOS-Rebel/Canon-Rebel-SL1-won-t-connect-to-the-computer/m-p/195574#U195574

Re: I can't install software on my mac for new rebel t5

Waddizzle — Wed, 28 Dec 2016 12:59:39 GMT

@SusanBeaudet wrote:
I have a Mac with operating system 10.11.6 and it will not allow me to download pictures from my camera to the Mac. Any suggestions? Thank you,

Which camera? How are you trying to download the pictures? Describe what exactly you're doing, including what software you're using, so that someone can try to reproduce the problem.

Re: I can't install software on my mac for new rebel t5

jhansen2016 — Sun, 19 Feb 2017 10:25:24 GMT

I'm having the same problem. When I attempt ot install the sofware, the applications begins to execute, but by the end of the installation process, I get an error message for all of the software that comes with the product. There are the letters "NG" next to each application. I'm running a Windows 10, build 14393.

This is a new build computer, and I did a thorough check of System Requirments before I purchased this camera. I am at a complete loss as to why I can't install this software, and this camera is sort of a little useless without the necessary software 😛

Re: I can't install software on my mac for new rebel t5

jrhoffman75 — Sun, 19 Feb 2017 12:49:01 GMT

jhansen2016-Go to the link below and download the EOS Solution Disk for Windows 10 OS.

https://www.usa.canon.com/internet/portal/us/home/support/details/cameras/dslr/eos-rebel-t6s-ef-s-18-135mm-is-stm-lens-kit

If you are still having problems give Canon a call at 1-800-OK-CANON.

Re: I can't install software on my mac for new rebel t5

StanNH — Sun, 19 Feb 2017 14:19:40 GMT

I recently installed the Canon software from the CD to my iMac running OS X Sierra. There were no issues during the installation.

A day after installing, my computer started freezing after going into sleep mode. After re-starting, it opened showing the Canon updater open, as well as the app trying to find the camera. I wound up deleting all the Canon apps and their associated files. I have had no issues with the computer since.

i won't generalize based on my own experience, but my impression is that the Canon app can be flaky with at least the latest iteration of OS X. Others have had no issues, but I won't try installing it again.

Re: I can't install software on my mac for new rebel t5

TCampbell — Sun, 19 Feb 2017 15:17:14 GMT

"Canon Updater"? I'm not aware of anything like that.

The support page for your camera does should have the latest versions of all associated Canon software for your camera (e.g. EOS Utility and Digital Photo Professional are the most commonly used tools but there are several others.). These programs do not automatically check for updates.

If you connect a Canon camera to the mac then the computer will normally attempt to auto-launch software to handle the camera. You get to choose if this happens and what it launches. My own mac is configured to not launch anything at all... because I have several different programs that I might want to launch depending on which camera I'm connecting and what sort of data is on the camera -- so I prefer to just manually launch whatever I need.

The most universal way to control this is to launch Apple's "Image Capture" utility. Connect the camera via USB. You should see the camera model appear in the left margin (it'll take a moment to determine the model).

Next, in the extreme lower left corner of the window is a tiny icon of a triangle pointing up... click that it and it opens the application preference associated with the camera. You'll see a selection labeled "Conneccting this camera opens:" with a selection box. You can use the selection box to choose what the mac should do when the camera is connected. Mine is set to "No application" (it wont launch anything - I'll manually launch whatever I need to use.)

This is an OS setting (not an application setting). However.... it is device specific. So if you own more than one camera, then you'd have to connect each camera to pick the setting.

Re: I can't install software on my mac for new rebel t5

StanNH — Sun, 19 Feb 2017 15:39:06 GMT

""Canon Updater"? I'm not aware of anything like that. "

After moving the application suite to trash, I searched for other Canon files. That's where I found that file, along with several others that remained after deleting the associated applications.

Re: I can't install software on my mac for new rebel t5

jhansen2016 — Sun, 19 Feb 2017 22:37:59 GMT

I don't think you understand. I've spent the past 48 hours trying to figure out what this screenshot means. All I want is for someone to tell me what "NG" means, and how to get it to say "OK" instead so I can actually use this piece of equipment that I paid far too much for to begin with.

Re: I can't install software on my mac for new rebel t5

StanNH — Sun, 19 Feb 2017 22:46:37 GMT

This discussion is about errors encountered on a Mac with OS X. Why not try starting a new thread about Windows 10?

Re: I can't install software on my mac for new rebel t5

jhansen2016 — Sun, 19 Feb 2017 23:14:08 GMT

Well, I suppose in my frustration, I didn't really think about that. Though, of all the digging I've been doing online, it seems as if not a single person is encountering the same problem that I am. No one can explain anything, or answer any questions because I can't find any threads on Windows 10 Installations problems. I can't even find anything on YouTube, of all places. So I just jumped to the first thread found that was related to my problem.

Re: I can't install software on my mac for new rebel t5

jrhoffman75 — Sun, 19 Feb 2017 23:26:00 GMT

Jhansen2016 - give Canon a call at 1-800-OK-CANON.

Re: I can't install software on my mac for new rebel t5

RobertTheFat — Mon, 20 Feb 2017 00:08:14 GMT

What do the Windows error logs (System and Application) say?

Re: I can't install software on my mac for new rebel t5

jhansen2016 — Mon, 20 Feb 2017 05:55:47 GMT

Thank you. I will.

Re: I can't install software on my mac for new rebel t5

jhansen2016 — Mon, 20 Feb 2017 05:58:37 GMT

RobertTheFat Honestly, I haven't received any error logs. I install the applications using the disk, and right before the final step, where it shows all the software installed, each individual application from Photo Stitch to EOS Utility, has an "NG" acronym next to. What that means, I've no clue.