topic Newbie Issue in EOS DSLR & Mirrorless Cameras

Newbie Issue

BrandT127 — Mon, 21 Jan 2019 21:51:25 GMT

Hey everyone, im having an issue with my canon m50. I had a coworker recently drop my camera and everything looked fine until i tried using it again. now it wont allow me to take any pictures or video. usually when you turn the camera on it gives you the message to unlock the lens and adjust it. Now, the issue is that the "adjust the lens message" will not go away. Does anyone have an idea as to what it could be? Thank you for the help!

Re: Newbie Issue

jrhoffman75 — Mon, 21 Jan 2019 22:56:58 GMT

Possibly knocked lens out of alignment. Look closely at lens and see if it is cocked to a particular direction. If you see that try gently pushing lens in opposite direction.

Re: Newbie Issue

ebiggs1 — Tue, 22 Jan 2019 15:20:25 GMT

Call Canon 1-800-652-2666 you need service.