topic Re: Black Screen, but camera still shoots - Help! in EOS DSLR & Mirrorless Cameras

EOS Rebel T3i Black Screen, but camera still shoots - Help!

CassioSiquara — Tue, 11 Jun 2024 13:42:21 GMT

I have a Canon Rebel T3i and one day it was working fine, but in the very next day BAM the lcd just stoped working and now just show me a black screen.

I searched all the internet trying some way to fix my screen, but none of them worked. Below some information about what I found on the internet and have tried.

> My LCD it's working fine, the light inside LCD turn on, but just don't show any image, even the menu, info and other stuff. Just a awful black screen. And if I press the Disp. button I can see the screen turn off because the LCD light turn off. And, even more strange, if I try to upgrade the firmware, the screen works again for a few seconds when show up the Loading screen (moments before appears the list of files to upgrade the firmware, but I can't see the list, I just can see the Loading screen)

> Verify the "display off sensor". My Rebel T3i just don't have this kind of sensor, I know how this sensor's looks like ( http://www.manualslib.com/manual/454362/Canon-Eos-Rebel-Sl1-18-55mm-Is-Stm-Kit.html?page=15#manual ) and I can affirm that my camera doesn't have this thing. (Anyway I have removed the rubber and plastic outer viewfinder fitting from the camera and cleaned the area around the viewfinder and doesn't worked)

> Upgrade Firmware. I read about fix this problem upgrading the firmware, even without menu image I got it. But still not working. After upgrading the firmware I confirmed the firmware version using EOS Utility in my computer.

> My camera still working perfectly, I mean almost perfectly. I can shoot normaly, and I can do all the others things using the EOS Utility.

> I bought a new original lcd, but shows up the same problems.

> I thought some kind of lcd data cable was broken, but as I said, when I try to upgrade the firmware I can see the loading screen perfectly.

So, I'm desesperated here. Do not know what to try now. Please help me.

Re: Black Screen, but camera still shoots - Help!

ebiggs1 — Thu, 03 Mar 2016 09:32:48 GMT

Press the 'Info' buton.

Re: Black Screen, but camera still shoots - Help!

CassioSiquara — Thu, 03 Mar 2016 12:05:38 GMT

As I said "My LCD it's working fine, the light inside LCD turn on, but just don't show any image, even the menu, INFO and other stuff."

Any other idea? Pleaase

Re: Black Screen, but camera still shoots - Help!

ebiggs1 — Thu, 03 Mar 2016 14:17:40 GMT

Yes, I do.

Call Canon Support. Mostly likely it is broken.

Re: Black Screen, but camera still shoots - Help!

kvbarkley — Thu, 03 Mar 2016 15:07:39 GMT

Do you use the USB port for video? You might try inserting and removing the video cable to see if it is a bad contact inside - and see if the image shows up on the TV.

Re: Black Screen, but camera still shoots - Help!

CassioSiquara — Thu, 03 Mar 2016 17:19:30 GMT

Ebiggs1, I think that the problem is something about the firmware, because the LCD it's working. The canon support doesn't answer me 😞

Kvbarkley, I just used the USB one time, yesterday, to verify if the firmware was upgraded. And after the verification, I used the USB for video. The USB it's working great, the image shows up perfectly. I'll see about that possibility of bad contact inside, sounds possible.

Re: Black Screen, but camera still shoots - Help!

Waddizzle — Thu, 03 Mar 2016 19:09:03 GMT

Did you know that there is a feature to turn the LCD Off/On in the menu system? Here's way that is supposed to be able to reset it.

"When talking software, the LCD blankout problem can be eliminated as follows:

Turn the mode dial on the 600D/T3i to the "M" position;
Push the menu button and scroll right to the second setup menu (indicated with yellow wrench icon, as pictured);
Scroll to "LCD off/on btn." and set this to: "Shutter btn." - notice that shis should be the factory default setting.

Also notice that camera autofocus mode was set to "QuickAF".

If still unsuccesful, try to experiment with different "LCD off/on btn" settings and make sure the camera isn't set to power itself down within 30 sec."

Here is the LCD OFF/ON setting instructions found on page 179 of the instruction manual.

Hope this helps. If not, do as Ernie suggested and contact Canon service. Give them time to respond.

Re: Black Screen, but camera still shoots - Help!

kvbarkley — Thu, 03 Mar 2016 19:11:51 GMT

This will be hard to do with a black LCD. 8^)

But the OP may be able to use the Video or HDMI output to fiddle with it.

Re: Black Screen, but camera still shoots - Help!

Waddizzle — Thu, 03 Mar 2016 21:15:13 GMT

@kvbarkley wrote:
This will be hard to do with a black LCD. 8^)

But the OP may be able to use the Video or HDMI output to fiddle with it.

I realize that. But, sometimes pressing the right keys, the right number of times, in the correct order can fix things. Think of it as touch typing.

Changing out the firmware raises a red flag, IMHO. Something else may have happened to the camera.

Re: Black Screen, but camera still shoots - Help!

ebiggs1 — Thu, 03 Mar 2016 21:08:19 GMT

"The canon support doesn't answer me"

Why?

Re: Black Screen, but camera still shoots - Help!

CassioSiquara — Fri, 04 Mar 2016 02:50:08 GMT

Waddizzle, I changed the LCD off/on btn as you suggested (even with black screen), but doesn't work. I know that I really did it because now I just have to press halfway the shutter button and the display turn off. So now I will try to see the menu using a hdmi cable connected to a monitor (for now I just have the USB cable and the EOS Utility - that is not so helpful as I thought) to try the other ways you said.

Kvbarkley, I tried to clean the USB and HDMI connections, but did not worked.

ebiggs1, don't know =/

Re: Black Screen, but camera still shoots - Help!

ebiggs1 — Fri, 04 Mar 2016 14:26:55 GMT

"ebiggs1, don't know =/"

Did you even try? What did they say? If your camera is broken, none of these "shots in the dark", suggestions is going to work. You need Canon Support.

Re: Black Screen, but camera still shoots - Help!

um40 — Thu, 18 Oct 2018 22:57:50 GMT

Hello,

I got Canon 6D with black screen. I ordered new lcd but no luck. I try to update firmware and screeen work fine. After that same black screen.

Remove back and did cleaning again of all connection but same problem, black screen.

Bought Mini HDMI cable and insert it and what I see, Screen back on and work like charm.

So after all my effort to remove LCD and cleaning, there is very simple solution for black screen try HDMI cable and see what will happened.

Mine work and like to share with community so some one resolve problem too.

Re: Black Screen, but camera still shoots - Help!

MargotAllen — Wed, 20 Feb 2019 13:14:07 GMT

This was very helpful thank you

Re: Black Screen, but camera still shoots - Help!

photographyLove — Wed, 17 Apr 2019 18:42:50 GMT

I just tried to use my camera and the same thing happened to me, so I looked on here and didn't find the most useful answers. I noticed that my camera was left on after I switched my images over to my computer the other day. So I resulted back to what I would do to the tv if it didn't work. All I had to do to get my computer to work was turn it all the way off and wait ten seconds after the sensor cleaning screen went away and then I turned it back on and everything worked and my screen showed everything again! Hope this helped you!

Re: Black Screen, but camera still shoots - Help!

gocalba — Thu, 17 Oct 2019 23:07:47 GMT

I have the same issue.

I tried many suggestions herein but it didn't work.

What I did hopefully it works for you is I take off the lens, then shoot it several times to see what appeared in the display but there was a shadow square background of the mirror.

I cautiously push upward the mirror inside the camera then shoot and did it for 3 times. Then I put back the lens and PTL the camera is now working.

I hope this would work in your camera. Blessings.

Re: Black Screen, but camera still shoots - Help!

astro_kobold — Wed, 27 Oct 2021 12:01:56 GMT

Many thanks to "um40"

The HDMI-mini cable did it.

The LCD screen flipped back from black to live.

This 19 Euros solution will keep my astro projects going on with my Canon EOS 1100D.

Thanks UM40 !

Re: Black Screen, but camera still shoots - Help!

Cathypasquale — Wed, 05 Jun 2024 16:29:21 GMT

Hi Casio,

Long shot, but hoping you can still see this. Did you ever fix your camera issue? I have exactly the same problem only that my screen turn on, from time to time. Unclear what makes it to turn on though. LMK if you still remember what fixed it.
Many thanks,

Cathy

Re: Black Screen, but camera still shoots - Help!

kvbarkley — Wed, 05 Jun 2024 16:44:19 GMT

Have you tried the Info button?

Have you tried hooking up an external monitor/TV via HDMI?

Re: Black Screen, but camera still shoots - Help!

Cathypasquale — Wed, 05 Jun 2024 19:15:52 GMT

Yes, I have.