topic Re: BRAND NEW AND OUT OF THE BOX! HELP! in EOS DSLR & Mirrorless Cameras

BRAND NEW AND OUT OF THE BOX! HELP!

kwarford — Sat, 25 Jul 2015 02:21:39 GMT

I just finished setting up my brand new Rebel T5 and was only able to capture one picture. I attempt to take photos and can hear the shutter, but will not display the taken photo nor will it display in the photo storage. Someone help me, please. I'm brand new to all of this.

Re: BRAND NEW AND OUT OF THE BOX! HELP!

TCampbell — Sat, 25 Jul 2015 03:06:47 GMT

There is a "Display" button (labeled "DISP") on the back of the camera. Each time you press it, it changes the information shown on the LCD display. There are four or five different optional things it can display ... and one of it's options is to display nothing at all (the LCD will remain dark).

Take some time to read through the manual at least once. The camera has quite a few capabilities and you'll feel more at ease knowing how to use it if you take the time to review it.

Re: BRAND NEW AND OUT OF THE BOX! HELP!

ebiggs1 — Sat, 25 Jul 2015 14:27:01 GMT

"... will not display the taken photo nor will it display in the photo storage"

I am not sure DISP causes it to not playback on a T5? Can you reset the camera. A "Clear all settings" in the menu?

Re: BRAND NEW AND OUT OF THE BOX! HELP!

TCampbell — Sat, 25 Jul 2015 15:45:59 GMT

A different question would be... (image review aside for the moment) does the LCD screen on the back of the camera ever display any information at all (images, menus, settings, etc. anything?)

If you press the "Menu" button, then the menu should always appear (even if the LCD is set to not display anything else). If the menu will not appear then the LCD screen is probably not working.

Re: BRAND NEW AND OUT OF THE BOX! HELP!

kwarford — Wed, 29 Jul 2015 17:28:45 GMT

Yes, the menu display is showing. I just tried the auto focus outside in natural light and it still is not working.

Re: BRAND NEW AND OUT OF THE BOX! HELP!

kwarford — Wed, 29 Jul 2015 17:32:02 GMT

This issue still has not been resolved! Did not mean to press the "accept as solution", button.

Re: BRAND NEW AND OUT OF THE BOX! HELP!

TCampbell — Wed, 29 Jul 2015 21:09:25 GMT

@kwarford wrote:
Yes, the menu display is showing. I just tried the auto focus outside in natural light and it still is not working.

Wait.. this looks like you're changing to a completely unrelated issue. I thought you were having issues with the "image review" feature (unable to review the images on the LCD screen.)

Is the image-review issue resolved?

Autofocus would be completely unrelated. Have you taken the time to read the instruction manual... cover to cover?

Re: BRAND NEW AND OUT OF THE BOX! HELP!

afelten — Sun, 02 Aug 2015 15:57:54 GMT

same here will not shoot pics unless set to mf

Re: BRAND NEW AND OUT OF THE BOX! HELP!

afelten — Sun, 02 Aug 2015 16:01:37 GMT

I watched the dvd, read the book cover to cover. Followed all directions and camera won't shoot a picture. If I change the setting from af to mf then it will shoot. However, I want auto focus as I am not quite ready to have to use manual focus yet. I can't even imagine how difficult it will be, if at this point I can't even take a basic picture! I hope we get some help soon.

Re: BRAND NEW AND OUT OF THE BOX! HELP!

TCampbell — Sun, 02 Aug 2015 16:10:22 GMT

Auto-focus requires adequate lighting and a subject with adequate contrast. It may not focus in a very dark room, for example... or a night scene. It also needs contrast -- for exmaple if you point the camera up into a blue, cloudless sky it wont be able to focus on that either because there's nothing of contrast (the sky looks the same overall "blue" whether in focus or out of focus so moving the focus makes no difference and this confuses the camera.)

If, however, you have good lighting (e.g. suppose you're outside on a bright sunny day) then the camera should focus on any normal subject then it should have no difficulty focusing (as long as it isn't a completely plain, featureless subject that offers no contrast.)

The camera actually has TWO different focus systems. If you look through the veiwfinder then the camera uses it's "phase detect" auto-focus system (this is the fastest focus system.) If you put the camera into "live view" mode so that you use the rear LCD to compose your subject then the camera uses it's "contrast detect" auto-focus system.

If neither system works with the lens in auto-focus mode then the most likely cause is a problem with the lens (either the camera is unable to communicate with the lens or the auto-focus motor isn't working, etc.) It's far more often that this is a lens problem and not a camera problem.

If you happen to have another lens, try switching lenses to see if that makes a difference.

Are the camera and lens both new?

Re: BRAND NEW AND OUT OF THE BOX! HELP!

ebiggs1 — Sun, 02 Aug 2015 18:20:06 GMT

While Tim's answer is good and indepth, try this. Put the camera on the Green Square, set the lens to AF. Go out side on a nice day and shoot away. If it doesn't work as it should it is faulty. Return it for a different one.

Re: BRAND NEW AND OUT OF THE BOX! HELP!

afelten — Tue, 04 Aug 2015 00:10:56 GMT

yes both new, thanks for your reply. yes I was much more successful today out in the bright sunlight. such beautiful shots. not bad for a beginner! must be the camera.

Re: BRAND NEW AND OUT OF THE BOX! HELP!

ebiggs1 — Tue, 04 Aug 2015 02:32:53 GMT