topic Re: Mac OS X El Capitan WILL NOT RECOGNIZE EOS Rebel t3i in EOS DSLR & Mirrorless Cameras

Mac OS X El Capitan WILL NOT RECOGNIZE EOS Rebel t3i

akshulman — Sat, 20 Feb 2016 17:21:57 GMT

I have updated the utility and my computer is still not recognizing the camera when it is plugged in via USB. When I go into System Information -- USB -- the camera is not there. How can I get the pictures onto my computer??

Re: Mac OS X El Capitan WILL NOT RECOGNIZE EOS Rebel t3i

jrhoffman75 — Sat, 20 Feb 2016 17:33:41 GMT

What happens when you plug the camera in via USB and switch camera on? Any response from computer?

Re: Mac OS X El Capitan WILL NOT RECOGNIZE EOS Rebel t3i

akshulman — Sat, 20 Feb 2016 17:41:01 GMT

No response whatsoever.

Re: Mac OS X El Capitan WILL NOT RECOGNIZE EOS Rebel t3i

jrhoffman75 — Sat, 20 Feb 2016 20:30:08 GMT

Did everything work before you updated to El Cap and or EOS Utility?

Is this the same cable you used when everything worked? Some cables are not data cables.

Does your computer have an SD card reader? Can you remove the card from the camera and plug it into the card reader.

Do you have a litte EOS Utiliy icon in the top hearder bar of the computer? If you click on it is it configured to "Start EOS Utility..."

Do you have an alternate camera you can test the camera on?

Sorry to shotgun, but since it works fine on my El Cap MacBook with T5i I know it can work.

Re: Mac OS X El Capitan WILL NOT RECOGNIZE EOS Rebel t3i

kvbarkley — Sat, 20 Feb 2016 20:48:28 GMT

If system information shows nothing, it really sounds like a bad cable. Is this a laptop or a desktop?

Re: Mac OS X El Capitan WILL NOT RECOGNIZE EOS Rebel t3i

akshulman — Sun, 21 Feb 2016 03:16:49 GMT

It's a MacBook Air.

The camera worked on previous versions of OS X.

The icon shows up in the top bar.

It's a different cable, but one that has worked for other connections...

Re: Mac OS X El Capitan WILL NOT RECOGNIZE EOS Rebel t3i

akshulman — Sun, 21 Feb 2016 03:17:22 GMT

And no SD card reader in the computer.

Re: Mac OS X El Capitan WILL NOT RECOGNIZE EOS Rebel t3i

jrhoffman75 — Sun, 21 Feb 2016 03:19:57 GMT

Did you click the EOS Utility icon to see the setting?

Go into the Applications folder and double click Image Capture and see the setting.

Can you try the other cable?

Re: Mac OS X El Capitan WILL NOT RECOGNIZE EOS Rebel t3i

akshulman — Sun, 21 Feb 2016 03:22:13 GMT

The setting is to open automatically, but there's no response when the camera is plugged in.

What Applications folder? I'm not finding "Image Capture" anywhere.

I'll try another cable but don't have one currently to try.

Re: Mac OS X El Capitan WILL NOT RECOGNIZE EOS Rebel t3i

jrhoffman75 — Sun, 21 Feb 2016 03:24:38 GMT

Can use use Spotlight and search for Image Capture

Re: Mac OS X El Capitan WILL NOT RECOGNIZE EOS Rebel t3i

akshulman — Sun, 21 Feb 2016 03:30:52 GMT

"No camera connected."

Re: Mac OS X El Capitan WILL NOT RECOGNIZE EOS Rebel t3i

jrhoffman75 — Sun, 21 Feb 2016 03:46:48 GMT

https://origin-discussions-us.apple.com/thread/7356070?start=0&tstart=0

Re: Mac OS X El Capitan WILL NOT RECOGNIZE EOS Rebel t3i

jrhoffman75 — Sun, 21 Feb 2016 03:58:38 GMT

MacBook Air 11 inch? It's what I have. I know it can work. Trying a different cable is important.

Re: Mac OS X El Capitan WILL NOT RECOGNIZE EOS Rebel t3i

akshulman — Sun, 28 Feb 2016 17:23:49 GMT

The alternative cable worked!