topic Re: Can't connect my 6D with iphone 5S iOS 7. in EOS DSLR & Mirrorless Cameras

Can't connect my 6D with iphone 5S iOS 7.

JesusRamirez — Mon, 11 Nov 2013 01:42:21 GMT

Can't connect my 6D with iphone 5S iOS 7.

Re: Can't connect my 6D with iphone 5S iOS 7.

JesusRamirez — Mon, 11 Nov 2013 23:42:04 GMT

Please help Urgent...

Re: Can't connect my 6D with iphone 5S iOS 7.

Jason — Tue, 12 Nov 2013 01:13:08 GMT

Hello! Welcome to The Canon Forums, and thank you for your inquiry!

We appreciate your participation, however we need to let you know that the Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

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Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Re: Can't connect my 6D with iphone 5S iOS 7.

JesusRamirez — Tue, 12 Nov 2013 02:26:43 GMT

I receive support From Canon USA in Puerto Rico... the App EOS Remote not function in IOS 7?

Re: Can't connect my 6D with iphone 5S iOS 7.

Jason — Tue, 12 Nov 2013 03:22:09 GMT

Hi, thanks for writing back. We apologize for any confusion!

If this is a time-sensitive issue, we'd suggest reaching out to our technical support department. The Forums aren't meant for immediate assistance, but are designed to allow the community to help each other with issues encountered or tips they'd like to share along the way.

If you've come across a problem that requires urgent assistance, we'd recommend contacting our technical support team by phone or email through the following link: http://bitly.com/ContactCanon

We hope this helps point you in the right direction!

Re: Can't connect my 6D with iphone 5S iOS 7.

Mykolas — Tue, 19 Nov 2013 11:47:28 GMT

JesusRamirez,

The EOS Remote App version 1.1.0 that you can download from the App Store should be compatible with your iPhone 5S. Your inability to connect may be caused by something else. In order to determine what that is, I need some additional information.

Are you unable to interface with the camera using the Remote App or are you unable to make a network connection with the camera?
Do you receive any errors when you try to connect?
When you set up the network connection between your iPhone and your EOS 6D, did your iPhone see the EOS 6D's network?

If this is a time sensitive-matter, additional support options are available at Contact Us.