topic Re: err 30 on 5d mk II in EOS DSLR & Mirrorless Cameras

err 30 on 5d mk II

dimzspeed — Sun, 18 Nov 2012 04:24:27 GMT

I have canon 5d Mk II ...and suddenly appears Err 30 on display......anybody can help w' this problem, thx

Re: err 30 on 5d mk II

garphoto — Mon, 19 Nov 2012 00:23:10 GMT

My explanation was incoorect and I am sorry. Please refer to the post below for the accurate reply.

Re: err 30 on 5d mk II

jfo — Sun, 18 Nov 2012 22:24:33 GMT

Canon says this is caused by a "shutter malfunction":

Err 30	A shutter malfunction has been detected.	-Turn the power switch to <ON> to turn on the power again. -Remove and re-install the battery. -Use a Canon lens. -If the instructions above do not solve the problem, please contact your nearest Canon Service Center. (*1)
(1) Please refer the NOTE below. Note:* If the same error keeps appearing, there may be a problem that requires service. Please arrange a repair clicking on the following link: Request a Repair.

from:

http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secureFlag=false&TIMEZONE_OFFSET=&CMD=VIEW_ARTICLE&ARTICLE_ID=34577

Err 30: Shutter malfunction
Unlike Error 20, this one does point to some sort of problem with the shutter… it could be either a mechanical problem, or some sort of electronic communication error.

from: http://www.learn.usa.canon.com/resources/articles/2012/eos_error_msgs.shtml

Re: err 30 on 5d mk II

dimzspeed — Mon, 19 Nov 2012 01:55:35 GMT

So i need to send my camera to Canon ?...n follow all the instruction..how to send my camera right ?....how i have warranty that my camera will be on their hands ..?

Re: err 30 on 5d mk II

Natursuntur — Fri, 28 Oct 2016 15:47:06 GMT

I bought my camera from US adorama on May 2012. I shot 4.000 shots in 1,5 year and suddenly faced with Err 30 problem. Mailed adorama several times but they gave really poor support, actually no support. I went to local Canon authorized service in Turkey, they changed the shutter and requested 250 usd. After 1,5 years and 2.000 shots again the same problem and they changed the shutter 2nd time. Yesterday I tried to have a shot but again the same issue, maybe just after 3 months and 50-100 more shots. To sum up, at almost 6.000 shots, 3 new shutters failed. All the failures were at critical times like, my wifes important business photo shot, my daughters's birth and my daughter's birthday. I can not tell the frustration I expereinced. I am sure that this failure is a manufacturing problem about the 5d mark 2. I am suspicious about the camera and I will never trust even they fit the 4th new shutter. I think it is not just about the shutter, there should be another main problem. They write 150.000 - 200.000 shots for shutter, it means 600.000 shots for 3 shutters but it failed at just 6.000 shots. If you see my camera you can think that it is brand new, there is no scratch, no drops or etc. I read lot of forums about this issue but Canon does not admit it as a production default. This is my 3rd camera after 500n and elan7 e. I was a Canon loyal but not anymore. I am waiting the service report but I do not think they can offer anything different. If Canon is behind its product, it shoud change it since it is not reliable anymore. If a camera is a surprise at every important moment, why it stands for. Especially a really expensive one like 5d Mark 2 Sad

Re: err 30 on 5d mk II

Waddizzle — Fri, 28 Oct 2016 16:56:06 GMT

@Natursuntur wrote:
I bought my camera from US adorama on May 2012. I shot 4.000 shots in 1,5 year and suddenly faced with Err 30 problem. Mailed adorama several times but they gave really poor support, actually no support. I went to local Canon authorized service in Turkey, they changed the shutter and requested 250 usd. After 1,5 years and 2.000 shots again the same problem and they changed the shutter 2nd time. Yesterday I tried to have a shot but again the same issue, maybe just after 3 months and 50-100 more shots. To sum up, at almost 6.000 shots, 3 new shutters failed. All the failures were at critical times like, my wifes important business photo shot, my daughters's birth and my daughter's birthday. I can not tell the frustration I expereinced. I am sure that this failure is a manufacturing problem about the 5d mark 2. I am suspicious about the camera and I will never trust even they fit the 4th new shutter. I think it is not just about the shutter, there should be another main problem. They write 150.000 - 200.000 shots for shutter, it means 600.000 shots for 3 shutters but it failed at just 6.000 shots. If you see my camera you can think that it is brand new, there is no scratch, no drops or etc. I read lot of forums about this issue but Canon does not admit it as a production default. This is my 3rd camera after 500n and elan7 e. I was a Canon loyal but not anymore. I am waiting the service report but I do not think they can offer anything different. If Canon is behind its product, it shoud change it since it is not reliable anymore. If a camera is a surprise at every important moment, why it stands for. Especially a really expensive one like 5d Mark 2 Sad

Was the camera repaired by Canon, or a vendor "authorized" by Canon to make repairs? I find extraordinary that you would experience the identical flaw and failure three times. It almost sounds like the shutter may have never been actually replaced.

Re: err 30 on 5d mk II

RobertTheFat — Fri, 28 Oct 2016 17:13:06 GMT

@Natursuntur wrote:
I bought my camera from US adorama on May 2012. I shot 4.000 shots in 1,5 year and suddenly faced with Err 30 problem. Mailed adorama several times but they gave really poor support, actually no support. I went to local Canon authorized service in Turkey, they changed the shutter and requested 250 usd. After 1,5 years and 2.000 shots again the same problem and they changed the shutter 2nd time. Yesterday I tried to have a shot but again the same issue, maybe just after 3 months and 50-100 more shots. To sum up, at almost 6.000 shots, 3 new shutters failed. All the failures were at critical times like, my wifes important business photo shot, my daughters's birth and my daughter's birthday. I can not tell the frustration I expereinced. I am sure that this failure is a manufacturing problem about the 5d mark 2. I am suspicious about the camera and I will never trust even they fit the 4th new shutter. I think it is not just about the shutter, there should be another main problem. They write 150.000 - 200.000 shots for shutter, it means 600.000 shots for 3 shutters but it failed at just 6.000 shots. If you see my camera you can think that it is brand new, there is no scratch, no drops or etc. I read lot of forums about this issue but Canon does not admit it as a production default. This is my 3rd camera after 500n and elan7 e. I was a Canon loyal but not anymore. I am waiting the service report but I do not think they can offer anything different. If Canon is behind its product, it shoud change it since it is not reliable anymore. If a camera is a surprise at every important moment, why it stands for. Especially a really expensive one like 5d Mark 2 Sad

The fact that you had your camera repaired in Turkey suggests that you live in the Middle East, a very challenging environment because of the prevalence of windblown sand. If sand found its way into the camera, it could make short work of the shutter mechanism. If you can't keep the sand out, which would be perfectly understandable, maybe you need to have the camera professionally cleaned more often than the one to two year interval that those of us in less hostile environments can get away with.

Re: err 30 on 5d mk II

kvbarkley — Fri, 28 Oct 2016 17:51:02 GMT

Why would there be more blown sand in Turkey, than say Arizona or New Mexico?

Re: err 30 on 5d mk II

ebiggs1 — Fri, 28 Oct 2016 19:26:21 GMT

" I find extraordinary that you would experience the identical flaw and failure three times."

Holy Moly this is my reaction also. There is only two possibilities of this happening. One they never replaced the first defective shutter but did a hard reset or perhaps they don't know how to replace it. Number two is you! What in the world are you shooting that could destroy three shutters?

I have not replaced 3 shutters in over forty years of professional shooting. 100's of thousands shots.

Re: err 30 on 5d mk II

RobertTheFat — Fri, 28 Oct 2016 20:53:13 GMT

@kvbarkley wrote:
Why would there be more blown sand in Turkey, than say Arizona or New Mexico?

Did I say that there would be?

Re: err 30 on 5d mk II

ebiggs1 — Fri, 28 Oct 2016 20:59:25 GMT

B from B

"Did I say that there would be?"

No sir you did not. But the solution is simply. Avoid changing the lens when the sand is blowing or bring along a changing bag.

Re: err 30 on 5d mk II

kvbarkley — Fri, 28 Oct 2016 21:28:36 GMT

@RobertTheFat wrote:
@kvbarkley wrote:
Why would there be more blown sand in Turkey, than say Arizona or New Mexico?
Did I say that there would be?

"The fact that you had your camera repaired in Turkey suggests that you live in the Middle East, a very challenging environment because of the prevalence of windblown sand."

Re: err 30 on 5d mk II

RobertTheFat — Fri, 28 Oct 2016 22:25:48 GMT

@kvbarkley wrote:
@RobertTheFat wrote:
@kvbarkley wrote:
Why would there be more blown sand in Turkey, than say Arizona or New Mexico?
Did I say that there would be?
"The fact that you had your camera repaired in Turkey suggests that you live in the Middle East, a very challenging environment because of the prevalence of windblown sand."

What exactly are you trying to prove here? I didn't say anything to suggest that Arizona and New Mexico don't have as much of a problem with windblown sand as the Middle East does. Frankly, I don't know whether they do or don't. All I said was that the OP may need to get his camera cleaned more often than those of us who live in a less challenging environment. FWIW, I can assure youo that windblown sand is not a significant problem where I live. And everything I've read suggests that in the Middle East it very well can be.

Re: err 30 on 5d mk II

Natursuntur — Sat, 29 Oct 2016 06:25:05 GMT

It is serviced by an authorized vendor. However, there is only one vendor, which is also the distributor in Turkey.

Re: err 30 on 5d mk II

Natursuntur — Sat, 29 Oct 2016 06:29:43 GMT

Actually I used my camera mostly indoors, almost 90 percent of the time. Also, there is not much sand in Turkey. Mostly people outside of the Turkey think that Turkey as same as middle east but its climate is so much different than Middle East. It is same as Greece or Italy. Cosmetically my camera is like brand new. Even I do not change the lens most of the time, if I do so, I do it so fast to protect the mirror from dust or etc.

Re: err 30 on 5d mk II

Natursuntur — Sat, 29 Oct 2016 06:59:11 GMT

Sand may be the problem who lives in Egypt, UAE or Kuwait. Even Syria and Iraq is much better.

Re: err 30 on 5d mk II

Waddizzle — Sat, 29 Oct 2016 13:03:22 GMT

@Natursuntur wrote:
It is serviced by an authorized vendor. However, there is only one vendor, which is also the distributor in Turkey.

It's really peculiar chance, or extraordinary coincidence. A human explanation just seems far more likely.

Re: err 30 on 5d mk II

ebiggs1 — Sat, 29 Oct 2016 14:10:51 GMT

"A human explanation just seems far more likely."

Whether it be the service center or the operator!

Re: err 30 on 5d mk II

RobertTheFat — Sat, 29 Oct 2016 15:09:45 GMT

@ebiggs1 wrote:
"A human explanation just seems far more likely."

Whether it be the service center or the operator!

The treatment of his camera described by the OP is that of a careful user. So if he goes through three shutters in a couple of years, it's hard to see how it's operator error.

Re: err 30 on 5d mk II

Natursuntur — Sat, 29 Oct 2016 16:21:20 GMT

All in all I think there is a production failure at my camera. Also you face a problem if you have bought camera outside of Turkey, they do not accept the warranty in Turkey. Another learning for me was Adorama. This was my second camera from Adorama, I contacted to them, they just said they do not care after first month or so. They just recommend me to contact with Canon Usa. But I know that Bh really cares about its consumers. Even they accept the camera, handle the repair and in some cases offers a new camera. I will never buy a Canon and never through Adorama.