topic Re: Not getting any message, NOTHINg from the PC's. in EOS DSLR & Mirrorless Cameras

This might be my last ever Canon product!

rmrgdr — Mon, 06 Mar 2017 19:09:15 GMT

Had a several great Canon 35mm film camera, a Rebel dslr that lasted for MANY years, then corrupted it's electronics and became useless.

Bought a new .

Rebel last August ( 2016 ), now suddendly it does NOTHING when plugged into either PC I use. Litteraly, one day it works fine, the NEXT DAY........will not work. NOTHING was changed ( by me ) on the computers, the only change on the camera was I formatted the card ( to erase previous un needed images). The images are on the camera, but NOTHING pops up, no connection to any photo program ( I have several ).

Both PC's "see" the camera, indicate it's there, but no recognizing of images to be downloaded.

How could formatting the card cause this?At wits end, ANY IDEAS BY ANYONE??

HELP!

Re: This might be my last ever Canon product!

Crista — Mon, 06 Mar 2017 19:18:20 GMT

Hi rmrgdr!

Thanks for posting in the Canon Forums!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS). That way, community will be able to assist you with suggestions appropriate for your product.

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

Both PC's run 32 bit Windows 7

rmrgdr — Mon, 06 Mar 2017 19:32:38 GMT

Windows 7, 32 bit.

I do NOT think the problem is in the two seperate PC's! I think it's a camera proble, same as my old camera. NOT hardware or mechanical , A software problem wity the camera. It seems illogical to think the PC's are the problem!!!

Re: Both PC's run 32 bit Windows 7

Danny — Mon, 06 Mar 2017 19:36:56 GMT

Oops! We forgot to ask what Canon EOS Rebel model you're using. Please let us know what camera model you've got so we can know what you're trying to connect to your Windows 7 computer.

We hope to hear from you soon!

Re: This might be my last ever Canon product!

kvbarkley — Mon, 06 Mar 2017 19:44:41 GMT

I assume you took some photos after you formatted?

Can you use a card reader? Your computer or even your monitor(!) might have one built in.

Re: Both PC's run 32 bit Windows 7

Waddizzle — Mon, 06 Mar 2017 22:11:41 GMT

@rmrgdr wrote:
Windows 7, 32 bit.
I do NOT think the problem is in the two seperate PC's! I think it's a camera proble, same as my old camera. NOT hardware or mechanical , A software problem wity the camera. It seems illogical to think the PC's are the problem!!!

Actually, using two separate PC's could be exactly what the problem is.

Your camera doesn't know, and doesn't care, which PC it connects to. All it knows is whether or not a given image has ever been downloaded to a PC. This is how the camera knows to only download just the "new" photos that you have taken, instead downloading the entire contents of the memory card.

The EOS Utility allows you to manually select which files to download. I suggest that you use that part of the utility if the images have been previously downloaded.

EXCEPT, it has worked fine for 6 months, then it suddenly doesn't!!!

rmrgdr — Mon, 06 Mar 2017 23:33:58 GMT

Had no trouble at all for six months.

It's a Canon EOS Rebel T6. The ONLY setting on the camera and / or the PC's is "FORMATTING THE DISK">

Yes I have a card reader, but WHY should I suddenly have to use that???

Re: EXCEPT, it has worked fine for 6 months, then it suddenly doesn't!!!

kvbarkley — Mon, 06 Mar 2017 23:37:40 GMT

IDK, It is almost impossible to troubleshoot this kind of thing long distance. You can try to reset the settings on the T6.

Re: EXCEPT, it has worked fine for 6 months, then it suddenly doesn't!!!

Waddizzle — Mon, 06 Mar 2017 23:41:11 GMT

@rmrgdr wrote:
Had no trouble at all for six months.
It's a Canon EOS Rebel T6. The ONLY setting on the camera and / or the PC's is "FORMATTING THE DISK">
Yes I have a card reader, but WHY should I suddenly have to use that???

If you are using a Rebel T6 with a USB cable, make sure that your camera is in USB mode, not Wi-Fi mode.

A message that says "FORMATTING THE DISK" is something I find disturbing, most especially if your PC says that. That almost sounds like your PC's hard drive is being erased. Why are you getting that message?

Make sure that you are using a quality, brand name SD card, and not a micro-SD card. I would try a new card, like a Lexar or Sandisk 32GB card, class 10. New cards need to have an initial low level format performed in the camera, not by your PC.

Not getting any message, NOTHINg from the PC's.

rmrgdr — Mon, 06 Mar 2017 23:54:04 GMT

"formatting Disk" is part of the camera's menu. I did it a thousand times before.

I'm not sure people are reading what I'm writing here!

Re: EXCEPT, it has worked fine for 6 months, then it suddenly doesn't!!!

Richard — Tue, 07 Mar 2017 00:01:48 GMT

Hi Rmrgdr.

Please turn your camera on and ensure that it's not connected via USB to your computer, then press the MENU button. If [Wi-Fi/NFC] is set to [Enable], your camera won't be able to connect to any computer via USB. To check for this, navigate to the 3rd setup tab (), then scroll down to "Wi-Fi/NFC" to ensure that it's set to "Disable".

If you continue to encounter difficulty, I recommend contacting our Technical Support Team. For contact options, please use this URL: http://Canon.us/ContactCF

Re: Not getting any message, NOTHINg from the PC's.

Waddizzle — Tue, 07 Mar 2017 00:04:29 GMT

@rmrgdr wrote:
"formatting Disk" is part of the camera's menu. I did it a thousand times before.
I'm not sure people are reading what I'm writing here!

What you have written so far has mostly been rambling ranting, angry tirades, sorely lacking in logical coherence, which makes it all hard to follow. See your reply above.

You need to calmly and rationally explain the circumstances that reproduce the problem. Help someone to help you.

Re: Not getting any message, NOTHINg from the PC's.

ScottyP — Tue, 07 Mar 2017 00:30:48 GMT

It is exactly that kind of fiddly software default setting issue, trying to make a camera and a computer talk to each other, that make me just use a simple card reader. Weird little disconnects arise when you get a new computer, get a new camera, get a new external hard drive, update your operating system, update your antivirus or security, or sometimes seemingly for no reason whatsoever.

Nothing in the world is simpler and more foolproof than manually highlighting all the image files on your card, and then dragging and dropping them to the file where you store them on your hard drive.

Besides ease and simplicity there there are other benefits to using a card reader:

1.) You don't have to run the camera's battery down to upload files to the computer.

2.) The transfer rate is often faster.

3.) Utterly foolproof.

Please, your personal attacks are not appreciated or helpful.

rmrgdr — Tue, 07 Mar 2017 02:03:24 GMT

Angry, rambling tirades? Please, hardly. Should I be HAPPY I have WASTED 700 dollars on yet another Canon camera that does not function? You imply I am the problem, I think the terrible quality of today's Canon camera is the proble. YOU have been no help, not even close. Please stop wasting my time, you have contributed nothing to solving my proble. You are just the guy when asked for tech support says"is it plugged in", "Is it turned on".LOL!

Others are at least trying.

Re: EXCEPT, it has worked fine for 6 months, then it suddenly doesn't!!!

rmrgdr — Tue, 07 Mar 2017 02:04:57 GMT

I , of course have done this. Thank you for at least trying. SO WHERE do I find tech sopport? Thanks again.

Re: EXCEPT, it has worked fine for 6 months, then it suddenly doesn't!!!

StanNH — Tue, 07 Mar 2017 03:36:28 GMT

If wifi is turned off, two potential areas must be eliminated before you can assume it's the camera. The first is the cable itself, and the second is the card. Have you tried another cable? The other step is to see if the computers will recognize the SD card and transfer your images with a card reader .... which you already said you have. If the cable proves to be good, and the PC can download the pictures from your card reader, then the camera is likely the issue. A call to Canon support is then the only viable option and the camera will be repaired if necessary.

Re: Please, your personal attacks are not appreciated or helpful.

TCampbell — Tue, 07 Mar 2017 05:39:44 GMT

You may want to re-read what you've been writing...

I'm trying to figure out what you've done and what I read is:

1 - camera worked fine for six months.

2 - you reformmated your memory card

3 - your pictures are gone

Well, yes... reformatting the card does tend to erase all the images. So if that's the issue I'd say the camera is functioning precisely as expected.

Of course this makes no sense to us. When things don't make sense it usually means important details are missing.

Can you describe the issue a bit more carefully and fill us in on those missing details?

Re: EXCEPT, it has worked fine for 6 months, then it suddenly doesn't!!!

Waddizzle — Tue, 07 Mar 2017 08:06:59 GMT

@rmrgdr wrote:
I , of course have done this. Thank you for at least trying. SO WHERE do I find tech sopport? Thanks again.

The moderators have already provided you with two links to tech support.

Re: EXCEPT, it has worked fine for 6 months, then it suddenly doesn't!!!

ebiggs1 — Tue, 07 Mar 2017 09:46:27 GMT

"SO WHERE do I find tech sopport?"

For contact options, please use this URL: http://Canon.us/ContactCF

As politely as I can say it, I do think you are the problem not the camera. You must look there for the resolution. You almost answered you own question when you stated you formatted the card.

Please stop answering questions I didn't ask! NEVER AGAIN will I ask anything here. LOL Amateur nigh

rmrgdr — Tue, 07 Mar 2017 15:56:53 GMT

How can I delete this whole useless thread? MODS PLEASE DELETE>