topic Re: I connected my EOS rebel T6 camera before installing the software, what can i do to fix this? HE in EOS DSLR & Mirrorless Cameras

I connected my EOS rebel T6 camera before installing the software, what can i do to fix this? HELP

veronicagaribay — Thu, 22 Sep 2016 04:15:56 GMT

I hadn't read the instructions for the software process and it said i should never plug in the camera before installing because then it wouldn't install right and now i don't know how to fix it; an answer would really save my life, please help me! what should i do?

Re: I connected my EOS rebel T6 camera before installing the software, what can i do to fix this? HE

jrhoffman75 — Thu, 22 Sep 2016 11:43:12 GMT

Just go ahead an install the software from the included CD.

After installation connect camera and check everything. If a particular software doesn't work get back to us.

Be sure to let us know what computer operating system (Windows or Mac) you are usimg.

Re: I connected my EOS rebel T6 camera before installing the software, what can i do to fix this? HE

kvbarkley — Thu, 22 Sep 2016 13:43:55 GMT

Don't worry. You might not even need the supplied software, especially if you have a Mac.

Re: I connected my EOS rebel T6 camera before installing the software, what can i do to fix this? HE

BurnUnit — Thu, 22 Sep 2016 19:45:35 GMT

Maybe do a System Restore to a point prior to when you first connected your camera to the computer...?

Re: I connected my EOS rebel T6 camera before installing the software, what can i do to fix this? HE

kvbarkley — Thu, 22 Sep 2016 20:11:23 GMT

What would a system restore do? She hasn't mentioned any problems, just that she plugged the camera in before installing software.

Re: I connected my EOS rebel T6 camera before installing the software, what can i do to fix this? HE

BurnUnit — Fri, 23 Sep 2016 12:32:17 GMT

@kvbarkley wrote:
What would a system restore do? She hasn't mentioned any problems, just that she plugged the camera in before installing software.

Perhaps nothing. But since she's already plugged in the camera I assumed it may have altered some settings and been recognized by her computer. My thinking was that things might go more smoothly when installing the Canon software disk if done with the computer in it's previous condition. And I assume there would be no harm doing a system restore first.

Edit to add:

I think I see where I might have created some confusion. My thought was that it might be worth doing a system restore before installing the Canon software disk and then installing the camera. Not that doing just the system restore would correct any issues she might have had with the camera. Sorry for being a bit vague.

Re: I connected my EOS rebel T6 camera before installing the software, what can i do to fix this? HE

veronicagaribay — Fri, 23 Sep 2016 04:23:58 GMT

I'm really thankfull for all of your answers, for now I've found a temporary solution using a different computer but I still haven't figured out how to install it on mine. Thanks a lot for taking the time to reply, if you ever come up with a solution I would be really gratefull if you guys could share it and if I were to find one I would do so as well, thanks again!

Re: I connected my EOS rebel T6 camera before installing the software, what can i do to fix this? HE

jrhoffman75 — Fri, 23 Sep 2016 09:25:59 GMT

Can you be more clear with your question Veronica so we can be of more help?

Are you saying that since you connected your camera to the computer before installing the software that now you cannot install the software on that computer?

What operating system are you using?

Does anything happen when you connect camera and switch it on?

Re: I connected my EOS rebel T6 camera before installing the software, what can i do to fix this? HE

ericaginn — Fri, 15 Sep 2017 22:44:31 GMT

I am having this same issue... using Windows 10. I connected my camera to the computer before installing the softward, but thn I disconnected it and inserted the CD. When I try to run the software, it asks for the admin password, but when I enter the password nothing happens. Any assistance in installing this software so that I can transfer my pictures would be greatly appreciated!

Re: I connected my EOS rebel T6 camera before installing the software, what can i do to fix this? HE

BurnUnit — Fri, 15 Sep 2017 23:49:59 GMT

Does the software disc state that it's compatible with Windows10? If it doesn't, oe even if it does, there may be a newer version of the software available for download from the Canon website.

I still stick with my previous suggestion to try a System Restore to Win10, hopefully from a date prior to when you first connected yoiur camera. That's where I'd start. Even if it doesn't fix your problem it will do no harm. Always start with the cheap and easy stuff, I figure.

Re: I connected my EOS rebel T6 camera before installing the software, what can i do to fix this? HE

ericaginn — Sun, 17 Sep 2017 18:17:57 GMT

It is version 30.4. Not sure if it is compatible with Windows 10. The system restore didn't change the situation. Could you let me know where I can download a compatible version?

Re: I connected my EOS rebel T6 camera before installing the software, what can i do to fix this? HE

Stephen — Sun, 17 Sep 2017 18:25:18 GMT

Hi ericaginn!

You can get the most up-to-date version of all of the software for your EOS Rebel T6 from the Canon USA site HERE.

If you find you're still having problems after updating/installing, you'll just want to reach out to our US-based team. They're available Monday - Friday from 8am to Midnight (ET) and Saturday from 10am to 8pm (ET) at 1-800-OK-CANON (800-652-2666).

Re: I connected my EOS rebel T6 camera before installing the software, what can i do to fix this? HE

ericaginn — Sun, 17 Sep 2017 18:36:38 GMT

Thanks, I will reach out to support. Hopefully they we be able to assist with actually installing the program. I keep getting the message that "installation program of eos digital solution disk requires administrator privileges." I am using my personal computer so I would be able to provide the admin password, but it only gives me an option to select "OK", not to input the password. I even tried removing the password on my admin account but it gave me the same message.

Re: I connected my EOS rebel T6 camera before installing the software, what can i do to fix this? HE

RobertTheFat — Mon, 18 Sep 2017 01:27:01 GMT

@ericaginn wrote:
Thanks, I will reach out to support. Hopefully they we be able to assist with actually installing the program. I keep getting the message that "installation program of eos digital solution disk requires administrator privileges." I am using my personal computer so I would be able to provide the admin password, but it only gives me an option to select "OK", not to input the password. I even tried removing the password on my admin account but it gave me the same message.

Make sure that the account you're using is a member of the local administrators group on the computer you're using.