topic Re: Err 20 on Canon T5i Important Shoot Coming Up Please Help!!!! in EOS DSLR & Mirrorless Cameras

Err 20 on Canon T5i Important Shoot Coming Up Please Help!!!!

Skinnerwendell1 — Wed, 21 Dec 2016 18:40:27 GMT

I have an important shoot coming up, and my canon camera has an Err 20 that keeps popping up, pls help ASAP.!

Re: Err 20 on Canon T5i Important Shoot Coming Up Please Help!!!!

TTMartin — Wed, 21 Dec 2016 18:52:50 GMT

@Skinnerwendell1 wrote:
I have an important shoot coming up, and my canon camera has an Err 20 that keeps popping up, pls help ASAP.!

At any important photo shoot you should have a back up camera.

Re: Err 20 on Canon T5i Important Shoot Coming Up Please Help!!!!

Danny — Wed, 21 Dec 2016 18:53:21 GMT

Hi, Skinnerwendell1!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, our US-based technical support team is standing by ready to help 24/7 via email at http://Canon.us/SupportCF or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 8 AM and midnight ET (5 AM to 9 PM PT) and Saturdays from 10 AM to 8 PM (7 AM to 5 PM PT). We also encourage you to check out our Knowledge Base at that same link for answers to common questions.

Thanks and have a great day!

Re: Err 20 on Canon T5i Important Shoot Coming Up Please Help!!!!

Skinnerwendell1 — Wed, 21 Dec 2016 19:00:43 GMT

I'm 17 I was lucky to get this camera

Re: Err 20 on Canon T5i Important Shoot Coming Up Please Help!!!!

Waddizzle — Wed, 21 Dec 2016 19:04:29 GMT

@Skinnerwendell1 wrote:
I'm 17 I was lucky to get this camera

Contact Canon U.S. Support will be best. Here is a link that explains error codes.

http://www.learn.usa.canon.com/resources/articles/2012/eos_error_msgs.shtml

Your "Err 20" suggests a mechanical failure.

Re: Err 20 on Canon T5i Important Shoot Coming Up Please Help!!!!

jrhoffman75 — Wed, 21 Dec 2016 20:27:12 GMT

I recognize "important" means different things to different people, but a rental might be a wise idea.

Re: Err 20 on Canon T5i Important Shoot Coming Up Please Help!!!!

kvbarkley — Thu, 22 Dec 2016 04:41:28 GMT

You can try to remove the lens and see if there is anything obvious - try a mirror lock-up for cleaning, too. Only do something if there is something really obvious.

Re: Err 20 on Canon T5i Important Shoot Coming Up Please Help!!!!

TTMartin — Thu, 22 Dec 2016 14:48:02 GMT

@kvbarkley wrote:
You can try to remove the lens and see if there is anything obvious - try a mirror lock-up for cleaning, too. Only do something if there is something really obvious.

Warning never actaully touch the mirror. It is very fragile and easy to scratch.

Re: Err 20 on Canon T5i Important Shoot Coming Up Please Help!!!!

ebiggs1 — Fri, 23 Dec 2016 15:59:39 GMT

"...my canon camera has an Err 20 that keeps popping up.."

If it is truly an important event and you have err 20, you need to use a different camera. Do not trust this one. Err 20 usually means a trip to Canon service.

Re: Err 20 on Canon T5i Important Shoot Coming Up Please Help!!!!

RobertTheFat — Fri, 23 Dec 2016 16:53:55 GMT

@ebiggs1 wrote:
"...my canon camera has an Err 20 that keeps popping up.."

If it is truly an important event and you have err 20, you need to use a different camera. Do not trust this one. Err 20 usually means a trip to Canon service.

Trying to photograph an event with only one camera is a rookie mistake in any case. If it's outdoors or in a big room, you're sure to need both a normal lens and a telephoto, and you almost certainly won't have time to change lenses on the fly.