topic T5i Err 02 in EOS DSLR & Mirrorless Cameras

T5i Err 02

Rknea — Sun, 18 Dec 2016 23:25:23 GMT

I recently purchased a used T5i and Pro Master 64GB SDXC card at a local camera shop. I took 20-40 shots in the shop and it worked great. I got to a Big Band show, took 2 pics and received the Err 02. I reformatted and reinserted the card and still had issues. Back to the camera store the next day and of course it wouldn't give the error. They replaced the SDXC card with a new one. I upgraded the firmware to 1.1.5 and for 2 weeks (about 55 pics) didn't have an issue. Today as I was taking some pics, the error pops up again! I absolutely love the camera and quality of pics and videos I've been able to take, but this error is a pain!

Other than "take the camera back"...are there any other suggestions?

Re: T5i Err 02

jrhoffman75 — Mon, 19 Dec 2016 01:24:42 GMT

was the second card also ProMaster? If not, what brand?

Re: T5i Err 02

Rknea — Mon, 19 Dec 2016 03:33:12 GMT

They replaced it with the same make/model, etc. I'm thinking I should get a 32GB from Best Buy or the like and try that...

Re: T5i Err 02

jrhoffman75 — Mon, 19 Dec 2016 15:20:44 GMT

Try Sandisk or Lexar brand.

Re: T5i Err 02

Peter — Mon, 19 Dec 2016 09:35:05 GMT

@Rknea wrote:
I recently purchased a used T5i and Pro Master 64GB SDXC card at a local camera shop. I took 20-40 shots in the shop and it worked great. I got to a Big Band show, took 2 pics and received the Err 02. I reformatted and reinserted the card and still had issues. Back to the camera store the next day and of course it wouldn't give the error. They replaced the SDXC card with a new one. I upgraded the firmware to 1.1.5 and for 2 weeks (about 55 pics) didn't have an issue. Today as I was taking some pics, the error pops up again! I absolutely love the camera and quality of pics and videos I've been able to take, but this error is a pain!

Other than "take the camera back"...are there any other suggestions?

Low level format in camera or just format?

Re: T5i Err 02

Rknea — Mon, 19 Dec 2016 14:47:19 GMT

Low level in camera format.

Re: T5i Err 02

ebiggs1 — Mon, 19 Dec 2016 15:12:40 GMT

Always format the SD card in the camera. Ditch the Pro Master and do get a Sandisk or Lexar. If this doesn't work the camera is probably faulty.

BTW, never use the micro SD cards with the adapter. They never work correctly.

Re: T5i Err 02

Rknea — Mon, 19 Dec 2016 15:25:41 GMT

Heading to Best Buy today to get a San Disk 32GB...hope that is the fix! The camera was a trade-in by a long-standing customer that "took very good care of his camera", so...by believing the sales guy...the SD card is the only real variable in the equation.

Re: T5i Err 02

ebiggs1 — Mon, 19 Dec 2016 15:37:48 GMT

"The camera was a trade-in by a long-standing customer that "took very good care of his camera", ..."

Really doesn't mean anything. Anything made by the hand of man can and will eventually fail at some point.

The store you bought it from should take it back or exchange it for you. How long have it been?

Re: T5i Err 02

Waddizzle — Mon, 19 Dec 2016 16:49:15 GMT

@Rknea wrote:
Heading to Best Buy today to get a San Disk 32GB...hope that is the fix! The camera was a trade-in by a long-standing customer that "took very good care of his camera", so...by believing the sales guy...the SD card is the only real variable in the equation.

Good idea. Avoid buying the mini-SD cards, with the adapters. The adapters make them highly unreliable.

I hope you have been in contact with the "sales guy" and the store, to let them know you've had problems.

Re: T5i Err 02

Rknea — Mon, 19 Dec 2016 16:53:36 GMT

True...all things will eventually fail...if this were a shutter or mechanical issue I'd agree but this feels like more of a software/interop issue than hardware failure IMHO. I have been in contact with the camera store twice and since the most recent failure was yesterday, I'm going to be reaching out to them this morning. I'm sure they would take it back for a full refund...they're a very reputible place of business!

Re: T5i Err 02

Rknea — Wed, 21 Dec 2016 17:15:39 GMT

Well I purchased a 32GB SanDisk SD card and so far so good! I'm really hoping that this is the solution! Fortunately Idaho Camera said they will refund the $$ I paid for the ProMaster card as well. Thanks everyone for your input and suggestions!

Merry Christmas!