topic Re: red and white stripes in EOS DSLR & Mirrorless Cameras

red and white stripes

rotomike — Sat, 17 Sep 2016 01:10:06 GMT

My brand new Rebel T5 shows red and white stripes like a flag and does not show any image. Is the camera a faulty one or is there a setting that needs changing?

Mike

Re: red and white stripes

RobertTheFat — Sat, 17 Sep 2016 02:45:07 GMT

Did you format the card in the camera before reying to use it?

Re: red and white stripes

rotomike — Sat, 17 Sep 2016 11:29:52 GMT

I am running with no card it is used as a webcam and a computer polls the image from the cam. The same thing that I did before and i have the menu set to use shutter without card.

Mike

Re: red and white stripes

RobertTheFat — Sat, 17 Sep 2016 13:12:12 GMT

@rotomike wrote:
I am running with no card it is used as a webcam and a computer polls the image from the cam. The same thing that I did before and i have the menu set to use shutter without card.

Mike

I'll guess that you're exceeding the buffer capacity of the camera. I base that on the fact that the T5 is a somewhat stripped-down camera and that since it's brand new, it can't be the camera that you used that way (i.e., without a card) successfully in the past. Try it with a (fast) card in it.

Re: red and white stripes

Waddizzle — Sat, 17 Sep 2016 13:26:27 GMT

@RobertTheFat wrote:
@rotomike wrote:
I am running with no card it is used as a webcam and a computer polls the image from the cam. The same thing that I did before and i have the menu set to use shutter without card.

Mike
I'll guess that you're exceeding the buffer capacity of the camera. I base that on the fact that the T5 is a somewhat stripped-down camera and that since it's brand new, it can't be the camera that you used that way (i.e., without a card) successfully in the past. Try it with a (fast) card in it.

Either that, or the image sensor has overheated and been damaged. The T5 is a stills camera, not a video camera.

Re: red and white stripes

rotomike — Sat, 17 Sep 2016 21:58:03 GMT

i dont use it for video and takes a snapshot every 10 minutes i will try a card in it to see what happens. What type and how big can it be?

Mike

Re: red and white stripes

rotomike — Sat, 17 Sep 2016 22:03:53 GMT

just tried card and still red and white stripes. did that from the get go out of box.

Mike

Re: red and white stripes

Waddizzle — Sat, 17 Sep 2016 23:02:21 GMT

Okay, What happens if you disconnect the computer, and just simply take a normal picture?

Re: red and white stripes

rotomike — Sat, 17 Sep 2016 23:09:36 GMT

That's what I'm doing just snapping pictures with camera only and just stripes. It has like maybe 10 total stripes red and white like flag horizontal.

Re: red and white stripes

Waddizzle — Sat, 17 Sep 2016 23:14:24 GMT

I would ask you to pot a sample image, but it sounds like your camera's sensor may have failed. But, post a sample, anyway.

Re: red and white stripes

rotomike — Sun, 18 Sep 2016 01:37:23 GMT

Re: red and white stripes

rotomike — Sun, 18 Sep 2016 01:38:07 GMT

It had 10 and ended with red but i cropped it to fit in here

Re: red and white stripes

Waddizzle — Sun, 18 Sep 2016 01:44:15 GMT

Now that's just not right. That camera needs service, and soon. Contact Canon U.S. Support at 1-800-OK-CANON.

Re: red and white stripes

rotomike — Sat, 24 Sep 2016 11:35:11 GMT

Defective camera out of box. I ordered another one and it works fine.

Mike

Re: red and white stripes

RobertTheFat — Sat, 24 Sep 2016 12:11:54 GMT

@rotomike wrote:
Defective camera out of box. I ordered another one and it works fine.

Mike

I suppose that's no surprise. In retrospect, we encouraged you to grasp at straws because we assumed that Canon's quality control, usually pretty good, was unlikely to be the problem. But with a symptom that bizarre, we probably should have told you to just send it back. Lesson learned, I guess.